Customer Service Representative
Resume:
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CAREER OBJECTIVE
Highly motivated professional with vast experience in customer service and sales. Proven track record of consistently exceeding expectations, developing strong relationships, and delivering memorable service. Skilled in utilizing multiple sales and service strategies to maximize client satisfaction and drive positive sales results.
SKILLS
Proficient in numerous programs and sales platforms including but not limited to Salesforce CRM, Microsoft and Sales Logix.
Revenue Growth
Contract Negotiation Expertise
Strategic Recommendations
CONTACT
ad1qj3@r.postjobfree.com
Cherryville, NC 28021
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EXPERIENCE
Customer Service Representative / Sales Support
MAR 2022 - APR 2023 TORN RANCH, Petaluma, CA
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Routinely answered customer questions regarding product and pricing
Managed a wide variety of customer service and administrative tasks to resolve the customer issues quickly and efficiently
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Supported the outside sales team by investigating if and when orders shipped, sending customer quotes, placing orders and samples orders
Account Executive
JAN 2011 - APR 2020 TROXELL COMMUNICATIONS, INC, Phoenix, AZ
Won $700,000 in new business through strong sales skills, contract negotiation, and customer management
Maintained secure and robust client relationships for ~ ten years with 100+ K-12, Higher Ed, and Commercial accounts as the primary sales representative for the key contacts
Performed 300+ site walks to ensure customer satisfaction for technology and equipment installations within their facilities
Established new territory through 60+ new client relationships across the Northern CA and East Bay regions by developing and maintaining strong relationships
Developed and strengthened 200+ cross-channel relationships with vendors, customers manufacturer, partners, and installers to ensure timely and reliable service
Sales Representative
AUG 2009 - JAN 2011 POINT SOURCE AUDIO, Novato, CA
Developed and enhanced network for manufacturer representatives by ~25% while expanding distribution
Encouraging team collaboration through extensive notes in the Salesforce CRM and remain current on the customer profile for Point-Source Audio team members
Accurately and timely entered all sales orders and RFQ's received via phone, fax, or email within 24-hours
Improved close-rate 25% by creating warm leads from the execution of designed outbound strategy
Customer Service Representative / Inside Sales
APR 1999 - JUN 2008 FRONTROW / PHONIC EAR, Petaluma, CA
Promptly responded to customer inquiries regarding pricing and other information about the products and handled until completed
Developed and executed a specialized inside sales team to identify the decision-maker or makers at large school districts with 30,000+ students
Initiated communications and helped manage relationships at Seattle School District in Seattle, WA, Granite School District in UT, Ann Arbor Schools in MI, and Humble ISD in TX, resulting in a sale excess of $9 million.
Traveled to show, train and help trouble-shoot customers on new products
Customer Service Representative
JAN 1991 - MAR 1999 ASSOCIATED BUSINESS PRODUCTS, Santa Rosa, CA
Maintained a high level of customer satisfaction through effective verbal and written communication skills
Answered 35+ incoming calls per day to ensure a positive customer experience
Worked closely with vendors to get ship dates on customer orders or turn-around time on replacement orders
During my nine years at ABP, the VP received 7+ customer letters thanking him for my exceptional customer service
REFERENCES
References available upon request
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KATHY NUNN
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