ACCOUNT MANAGEMENT SECURITY SERVICES

Multi-faceted, resourceful, and result-oriented professional with 9+ years of experience in account management across a diverse set of industries, primarily working within the security vertical providing optimized operational leadership. Demonstrates expertise in ensuring location security, conducting thorough checks, and implementing robust safety measures, ensuring the highest level of protection and risk mitigation.

Recognized for identifying cost-saving opportunities, overseeing investigations, and supervising dynamic teams to drive operational efficiency, optimize resources, and deliver exceptional results. Leverages exceptional problem-solving and collaborative skills to effectively address complex challenges, drive innovation, and achieve mutually beneficial outcomes for all stakeholders involved.

CORE COMPETENCIES

Security Management

Effective Leadership

Performance Optimization

Problem-Solving

Training & Development

Relationship Building

Account Management

Cross-Functional Collaboration

Time Management

Risk Management

Customer Service

Reporting & Data Analysis

Technical Acumen: Microsoft Office Suite Outlook Lenel CMR Rightcrowd C-Pack (iBM)

PROFESSIONAL EXPERIENCE

Sergeant Garda World May 2023 – Present

Recruited to direct competitor to ensure location security and access control, supporting the account manager with all other requirements for the third largest FC site in the U.S. Translates leadership experience and vertical expertise to elevate team performance, demonstrating versatility through cross-training and close collaboration with stakeholders.

Account Manager Allied Universal Security Services Dec. 2018 – May 2023

Promoted from security guard to account manager in rapid succession based on level of performance and exemplary leadership skills. Reported to loss prevention manager and site lead, conducting weekly meetings to address security matters and ensure continuous coverage of the Amazon STX5 location. Identified cost-saving measures, managed investigation requirements for 20 operations managers, and supervised a dynamic team of 2 to 6 members per shift, totaling 336 weekly hours of coverage.

Selected Accomplishments:

Achieved a staff attrition rate of 2.6%, significantly reducing overtime hours to only 5-8 hours every 2-3 weeks, resulting in substantial cost savings. Introduced a supplementary pool of 20 officers to meet any additional staffing needs, facilitating timely and cost efficient coverage.

Achieved the #3 ranking in the country for Amazon SSD sites in terms of reducing and reclaiming theft, primarily due to the outstanding performance of the teams and exceptional leadership skills.

Key Responsibilities:

Need Assessment: Leveraged SWOT analysis to evaluate officer performance, identify pain points, and optimize team and site operations. Assessed opportunities for improvement and implemented strategies to enhance overall performance. Streamlined processes to increase job efficiency without compromising safety standards.

Relationship Development: Proactively supports team needs and preferences through attentive communication and active listening. Establishes strong partnerships based on individual requirements, optimizing support, and fostering positive working relationships.

Reporting Status: Ensured prompt and accurate resolution of client issues, effectively communicating findings to the loss prevention officer, and translating them to end users and leadership. Prioritized transparency and maintained consistent communication channels for seamless reporting throughout the organization.

Problem-Solving: Conducted thorough analysis to identify and understand key pain points, ensuring comprehensive information gathering for effective problem assessment. Developed and implemented solutions in collaboration with stakeholders, fostering an in-depth understanding of proposed strategies.

Training Approach: Championed new officer training programs, ensuring comprehensive onboarding and completion of safety training. Took initiative in self-training and collaborated with teams to efficiently meet training requirements. Worked closely with leadership to establish performance benchmarks and maintain alignment.

Hiring Approach: Facilitated candidate onboarding post head office's hiring process, organizing meet and greet sessions to evaluate team compatibility, communicated job expectations effectively, and smoothly integrated new hires into the existing structure. Utilized hiring platforms to attract and select candidates, translating into consistent high-performing personnel.

Leadership Approach: Led with a listening and supportive leadership style, effectively managing, and understanding the team. Fostered collaboration, unity, and an engaged environment among the staff.

ADDITIONAL NOTEWORTHY EXPERIENCE

Salesman Norman Frede Chevrolet Oct. 2018 – Dec. 2018

National Turnkey Account Manager Barloworld Head Office 2014 – 2018

Overview: Collaborated with various strategic accounts, including Avis, to provide optimized fleet solutions, manage costs, and oversee the entire lifecycle. Became recognized as a consistent high-performer, including selling 4,500+ vehicles in a single month to government partners for use in police fleets.

Salesman AMI Motor Group – Hyundai (South Africa) Feb. 2010 – April 2014

EDUCATION & CERTIFICATIONS

Diploma South Africa

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