BEATRICE CLARA ADWOA NABLAH

Accra, Ghana GW +233********* ad1qht@r.postjobfree.com

Professional Summary

I am a Detail-oriented Bank Teller and Customer Service Officer bringing over twelve years of experience in banking and customer service. Proficient in counting currency and coin, maintaining accurate records and promoting client loyalty. Driven salesperson with service-oriented and organized nature. Experience

Jan 2019 to Current

SERVICE QUALITY OFFICER/CONTACT CENTER OFFICER AGRICULTURAL DEVELOPMENT BANK

AGRICULTURAL DEVELOPMENT BANK PLCLC - ACCRA, Ghana Conducting customer service audits

Analyzing customer feedback

Regular visitation of clients

Interact with clients on their satisfaction with services Organize branch training on customer service delivery Answering customer inquiries

Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

TELLER Jan 2011 to Jan 2018

AGRICULTURAL DEVELOPMENT BANK PLC - SWEDRU, Ghana

Processing transactions, such as deposits, withdrawals, and transfers Answering customer questions about accounts, products, and services Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.

Provided warm and friendly welcome to customers to create excellent first impression.

Recognised sales opportunities and cross-sold financial products by making quality referrals to meet assigned teller goals.

Reconciled cash and cheques against computer records at end of shift. Complying with bank security policies and procedures. Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.

Provided regular reporting of unallocated cash.

Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.

CUSTOMER SERVICE OFFICER Jan 2011 to Jan 2018

AGRICULTURAL DEVELOPMENT BANK PLC - SWEDRU, Ghana

Answering customer inquiries

Providing customer support

Processing transactions

Maintaining customer records

Monitoring customer satisfaction.

Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.

Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

CUSTOMER SERVICE OFFICER Jan 2011 to Jan 2018

AGRICULTURAL DEVELOPMENT BANK PLC - SWEDRU, Ghana

Answering customer inquiries

Providing customer support

Processing transactions

Maintaining customer records

Monitoring customer satisfaction.

Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.

Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.

BACK OFFICE OFFICER Jan 2011 to Jan 2018

AGRICULTURAL DEVELOPMENT BANK PLC - ACCRA, Ghana

Administrative Support

Maintained all hard copy and digital files using bank's Software. Established and maintained back office system for storing new and existing client profiles.

Assisted with customer complaint investigations and drafted responses and resolutions.

Captured customer data on bank's software.

Streamlined operations by soliciting feedback, comments and complaints to improve work processes.

Retrieved and checked files to respond to internal and external information requests.

Account Reconciliation:

Risk management and compliance by ensuring the bank's operations adhere to regulatory guidelines and compliance standards

Database maintenance and management

Analysing and reporting on transaction volumes, account balances, financial trends, and other relevant metrics

Maintained thorough regulatory knowledge to ensure financial compliance across all operations.

Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives. Conducted quality audits on all back-office administration tasks. ATM CUSTODIAN Jan 2011 to Jan 2018

AGRICULTURAL DEVELOPMENT BANK PLC - SWEDRU, Ghana

Ensuring ATMs are regularly maintained to ensure that they operate smoothly and without interruptions

Overseeing the cash replenishment process that ATMs are adequately stocked with bills of various denominations to meet customer withdrawal demands Reconciling the cash in ATMs with the bank's records to ensure accurate financial reporting

Managing the inventory of supplies for ATMs such as receipt paper and promotional materials.

EDUCATION AND TRAINING

promotional materials.

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION, CORPORATE GOVERNANCE 2017 UNIVERSITY OF PROFESSIONAL STUDIES - ACCRA, Ghana

BACHELOR OF ARTS, LINGUISTICS AND PHILOSOPHY 2008

UNIVERSITY OF GHANA - ACCRA, Ghana

Certificate of Higher Education, GENERAL ARTS 2003 MAWULI SCHOOL - HO

BASIC EDUCATION, BASIC EDUCATION 2000

ST THERESA'S R.C. BASIC SCHOOL - NKWANTA

skills Good interpersonal relationship Teamwork and self-motivation Computer literate Proficiency in the use of Microsoft Office Suite Akosua Pomaa Wiafe Additional Information

ORGANISATIONAL SKILLS

Good communication skills

Good interpersonal relationship

Teamwork and self-motivation

Computer literate

Proficiency in the use of Microsoft Office Suite

RECOMMENDATIONS

1. Akosua Pomaa Wiafe

Branch Manager,

Agricultural Development Bank PLC

(Dansoman branch, Accra)

Phone +233-*********

2. Joshua Amartei Amarquaye

Traffic Manager

Social Security and National Investment Trust

Contact this candidate