Virginia Cerroni

Mental health/SUD Case Manager

Grantsville, UT 84029

ad1qhs@r.postjobfree.com

+1-435-***-****

History of being an effective team member with full understanding of the team process and needs. Well-versed in using Excel to create and update tracking spreadsheets. Meticulous case manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes domestic violence, crisis intervention, substance use disorders and acute mental health diagnosis.

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Considered highly ambitious and capable of maximizing brand awareness. Willing to relocate to: Salt Lake City, UT - Provo, UT - Saint George, UT Authorized to work in the US for any employer

Work Experience

Apartment Manager

Work Activity Center - West Valley City, UT

March 2021 to Present

Assisted handicapped clients with learning how to be self sufficient. Manager.

Supported clients with brief changes.

Cooking.

Cleaning.

Eating Healthy meals.

Supervised 8 people.

Employment Specialist

State of Utah - Salt Lake City, UT

April 2022 to November 2022

Assisted customers with obtaining SNAP benefits unemployment and medical benefits. Helped customers with resumes assisted them with how to write a resumes. Assisted customers with mock interviews and other work related workshops.

Victims Advocate

Tooele Community Resource Center - Tooele, UT

January 2022 to April 2022

Assisted clients with intake at shelter supported clients with resources to help them gain independence. Lead groups and transportation for clients

Psychiatric Technician

Highland Ridge Hospital - Salt Lake City, UT

November 2020 to May 2021

Safety checks.

Room searches.

Groups.

1:1 Safety monitoring.

Cleaning of rooms before and after a patient leaves. Vitals daily.

Psychiatric Technician

University of Utah Hospital - Salt Lake City, UT

March 2020 to September 2020

Q-15 Safety Checks. Vital signs for patients 4 times a day. Worked closely with charge nurse to maintain safety and therapeutic support to mood and substance abuse patients. Recovery Assistant

Volunteers of America - Salt Lake City, UT

April 2019 to December 2019

Took client vitals every 3 hours. Distributed meds. Provided crisis support as needed. Done intakes and discharges. And assisted clients while detoxing.

Payday Loan Officer

Cabela's Order Pick-Up Center - Tooele, UT

January 2018 to November 2019

• Collected customer loan payments.

• Maintained friendly and professional customer interactions.

• Executed wire transfers, stop payments and account transfers.

• Pulled daily branch reports.

• Qualified customers for loans through credit checks and the bankruptcy court. Filler

Cabela's Order Pick-Up Center - Tooele, UT

November 2017 to February 2018

• Promoted shop safety by working in a safe manner.

• Monitored inventory and reported items to be restocked for each job.

• Oversaw inventory, equipment maintenance and bay cleaning.

• Followed company procedures to maintain work environment in a neat and orderly condition.

• Maintained positive relationships with all customers.

• Picked orders from inventory locations.

• Followed standards and procedures to maintain safe work environment. Case Manager

Valley Behavioral Health - Tooele, UT

May 2015 to November 2017

• Helped patients receive appropriate, high-quality care with reasonable results.

• Evaluated treatment plans against individual goals and healthcare standards.

• Ensured proper care for victims of domestic violence who were brought to the domestic violence shelter.

• Assisted clients with protective orders, the court process and crisis intervention.

• Connected clients with community service and resource agencies.

• Served on Tooele County Emergency Response Team for 2 years for crisis intervention. Responding to crisis emergencies in the community.

• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

• Closely monitored acute conditions.

• Followed infection control procedures.

• Treated patients with chronic and acute mental health problems such as schizophrenia, bi-polar and drug and alcohol dependencies.

• Managed caseload of 30 plus clients, providing education, coping skills and crisis management.

• Accurately documented all elements of treatments, medications, discharge instructions, and follow- up care.

• Provided behavioral/emotional support and supervision for those with substance abuse and acute mental health diagnosis.

• Strategized with clinical team to prevent inmate diversion, abuse and recidivism.

• Offered and documented treatment consent forms in patient health records.

• Facilitated group and individual therapy in an outpatient setting.

• Collected urine samples to test for substance use.

• Completed required documentation in a timely manner.

• Presented case history material to review and discussion with other staff members.

• Documented services and responses to treatment in patient case files. Loan Processor

Cabela's Order Pick-Up Center - Tooele, UT

March 2014 to July 2015

• Evaluated approvals against established bank and government lending standards.

• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

• Upheld complete confidentiality of all submitted information according to release guidelines.

• Reviewed financial statements and contacted institutions and customers to clarify details.

• Interviewed clients regarding loan needs and financial histories, and conveyed information regarding the application processes.

• Handled various accounting transactions.

• Assessed clients' financial situations to develop strategic financial planning solutions.

• Maintained friendly and professional customer interactions.

• Contacted potential clients to pursue sales and gather funds.

• Executed customer transactions, including deposits, withdrawals, money orders and checks.

• Collected member loan payments.

• Trained and directed 3 new hires during department orientations. Education

Associate of Science in Human Development and Family Studies Utah State University - Tooele, UT

February 2022

High school diploma or GED

Tooele High (Homestudy) - Tooele, UT

Skills

• CLIENTS (5 years)

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (Less than 1 year)

• RETAIL SALES (10+ years)

• MENTAL HEALTH (5 years)

• Sales

• Outlook

• Excel

• Salesforce

• Crisis Intervention (3 years)

• Crisis Management (3 years)

• Case Management

• Documentation

• Microsoft Office

• Group Therapy

• Behavioral Health

• Excel (3 years)

• Social Work

• Behavioral Therapy

• Medication Administration

• Documentation review

• Addiction counseling

• Workforce development

• Motivational Interviewing

• Program Development

• Hospital Experience

• Intake Experience

• Conflict management

• Time management

• Recruiting

• Adobe Acrobat

• Medical terminology

• Cognitive Behavioral Therapy

• Computer literacy

• Meeting Facilitation

• Leadership

• Intake

• Google Suite

• Interviewing

• Filing

• Typing

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Psychotherapy

• Loan officer experience

• Management

• Mental Health Counseling

• Curriculum Development

• Program ManagementÚ[

• Supervising Experience

• Communication skills

• Direct support

Links

https://my.indeed.com/p/virginiac-nltlfv7

Certifications and Licenses

CPR/First Aid

April 2020 to April 2022

Certified Case Manager

Assessments

Reliability — Highly Proficient

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Case Management & Social Work — Highly Proficient

October 2019

Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Highly Proficient

Data Entry: Accuracy — Highly Proficient

October 2020

Entering data quickly and accurately

Full results: Highly Proficient

Work Style: Conscientiousness — Proficient

October 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Electronic Health Records: Best Practices — Proficient October 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Proficient

Advanced attention to detail — Familiar

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Workplace safety — Highly Proficient

May 2021

Following best practices to avoid accidents and injuries. Full results: Highly Proficient

Case management & social work — Expert

November 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Expert

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Professionalism — Highly Proficient

November 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Customer Service skills.

• Highly Motivated.

• I have worked with the mentally ill and alcoholics/addicts in a residential/transitional housing atmosphere for 2 years.

• Able to work independently and also as a team.

• Have worked with alcoholics and addicts for 5 years.

• I have worked with acute mental health and dual diagnosed clients for 5 years.

Contact this candidate