Marina Armijo Urias

Peoria, AZ *****

ad1qfe@r.postjobfree.com

+1-602-***-****

I have over 10 years of bi-lingual customer service experience in the financial/ medical and asset protection industry. I have the proven ability to interact with clients and ability to work under minimum supervision to ensure solutions and customer requirements. Excellent communication skills, computer proficiency and an understanding of organizational strategies. Work Experience

Accounting Specialist

Arete- Maricopa County Sheriffs Office - Phoenix, AZ January 2023 to Present

• Handle cash and checks bank deposits for Jail Billing, Impounds, Donations, Grants and Misc items.

• Data entry for all money transactions and reconcile bank deposits.

• Process daily reprots for inmates; bonds, fines and inmate funds.

• Distribute checks to the court houses for bonds.

• Create cash receipts for all money processed.

• Upload/enter all docuemts created to internal revenue storage.

• Organize and store hard copies accordingly for audits. Account Receivables Specialist

CVS Health - AZ

January 2018 to December 2022

• Provided great customer service to inbound and outbound calls for patients, facilities and responsible parties; including escalated calls by being proactively helpful in all situations.

• Prepared discontinuation of medication letters, invoices and insurance information to support charges.

• Processed payments, negotiated settlements and payment arrangements to satisfy accounts.

• Investigated insurance and disputes for re-billing when applied, communicated and escalated issues in the appropriate direction.

• Efficiently documenting and completing all daily tasks assigned.

• My top performance led to assisted in training new hires once they had been released to the floor.

• Skip traced to collect payment, processed/released liens, levy's and garnishments. Bilingual Customer Service

Modivcare/ Secure Transportation - AZ

January 2017 to December 2022

• Provided customer service for all Health Care members and Special needs students.

• Contact Molina member services to verify insurance coverage and complete prior authorizations.

• Problem solving. (Complaints, trips not serviced, mileage reimbursement, directing persons in the correct direction).

• Data entry; scheduling, canceling transportation, entering QA's using Itineris.

• Assisted with escalated lines to avoid requesting supervisor and satisfy the members request while still enforcing policy procedures.

Municipal and Transit Guard

City of Phoenix / SIS FTZ / Allied Universal - AZ

January 2012 to December 2018

• Enforced all security mark postages for City of Phoenix property, private properties and Federal sites for PPE.

• Conducted random sweeps of the LRV's; inspecting passengers fare, activity and damages.

• Escorted individuals out of buildings, off the platforms and LRV's for disobeying security marks.

• Writing reports as needed (IR's, memos data entry).

• Maintained a high visibility for the public and assisted with questions, and concerns.

• Worked with Phoenix PD in investigating situtions and writing citations.

• Assisted with after school and weekends Kids Café for students worked on homework and assisted with computer services. (Job applications and resumes). Education

GED

Phoenix College

Skills

• Insurance verification

• Communication skills

• Writing skills

• Accounts receivable

• Quality assurance

• Negotiation

• Data entry

• Customer service

• Cold calling

• Bilingual

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