Victoria Campbell

** ********** **. **********, ** 19804 302-***-**** ad1qeh@r.postjobfree.com

Professional Profile

Detail-oriented and motivated individual trained as a medical administrative assistant seeking to build upon practical experience and medical education training within a healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.

Proficiencies: Greenway; MS Word; MS PowerPoint; computer literacy, computer typing accuracy skills; Typing Speed: 48 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Time management skills; Data inventory (organizing, recording, storing, or saving information); Dependable; Willing to learn new things

Honors/Awards: Ultimate Medical Academy Dean's List Ultimate Medical Academy Honor Roll Employee of the Month

Key Qualifications

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology Medical Transcription

Certifications

NA – NA, FL

NA

NA

Education

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2021

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures such as appointment setting, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.

Hodgson Vocational Technical High School Diploma and Certification Certified Nursing Assistant, 2005

Certified Nursing Assistant (CNA) program is a certificate program where students graduate with an approved state of Delaware certification. Students have over 75 hours of clinical experience and over 150 hours of theory. They obtain credits in anatomy and physiology I, medical terminology, and computer literacy. They also have a certificates in adult/child CPR and First aid Training by their junior year in high school. This course provides instruction in the roles and responsibilities of the Nursing Assistant. Body structure and function, infection prevention, nutrition, principles of growth and development, safety in health care, home health care, and long term care, Rules and regulations of HIPAA are some of the topics emphasized. Skills practiced include basic patient care, patient assistance with activities of daily living, personal care, transfers and positioning, vital signs, intake and output measurements, restorative care, communication, patient documentation and charting.

Experience

Homewatch Caregivers– Wilmington, DE

01/2021-Present

Home Health Aide

Maintain acurate and detailed records of patient care including but not limited to condition, progress, or concerns, to be sustained for review by supervisory staff

Monitor patient condition by accurately attaining and documenting patient vital signs, observing physical and mental status, participation in exercise as well as nutritional ingestion and waste excretion

Provide patients and families with highest level of customer care including emotional support and when needed offered instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness

Support patients by providing personal services, such as, bathing, dressing, and grooming assistance, utilize appropriate opportunities to encourage self care by demonstrating and supporting use of walking aids, special utensils to eat, special techniques as well as equipment for personal hygiene

Cafe Pomodoro– Wilmington, DE

04/2019-01/2021

Waiter/Waitress

Assisted in providing customer service and ultimate dining experience for guests

Collected payments from patrons, processed credit card transactions, handled cash and used Point of Sale system

Provided efficient and effective communication with other kitchen and bar staff

Resolved customer complaints and mediated customer issues efficiently

Took food and beverage orders from patrons and entered them accurately into computer system for kitchen/bar staff

Quick Meal– Wilmington, DE

09/2015-03/2019

Manager

Trained or instructed employees in job duties or company policies or arranged for training to be provided

Interpreted and communicated work procedures and company policies to staff

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

Newark Manor Nursing Home– Newark, DE

09/2012-08/2015

Certified Nursing Assistant

Attended to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals’ care requirements

Communicated and interacted effectively and tactfully with patients, visitors, families, peers and supervisory staff

Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses

Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displays warmth and promotes a caring environment

Performed all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials

Provided individualized attention encouraging each resident’s ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible

Volunteer Experience

NA– NA, DE

01/2021-01/2021

NA

N

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