Customer Care Business Partner

RONNISHA ROSS

BUSINESS OPERATION AND INTERNATIONAL CUSTOMER CARE

CONTACT

404-***-****

Newman, GA 30265

● ad1qdi@r.postjobfree.com

ABOUT ME

Dynamic, versatile executive with a decade of experience developing and implementing innovative strategies aligning business operations goals. Innovative, results-focused leader and strategic business partner with experience aligning physicians, specialist, hospitals, and ancillary providers defining project plans that achieve big-picture vision on time and under budget.

SKILLS

• INVENTORY MANAGEMENT

• PAYROLL/ACCOUNTING

• RESOURCE MANAGEMENT

• OPERATIONS MANAGEMENT

• INTERNATIONAL FREIGHT OPERATION

• RECRUITING AND HIRING

• RFP DEVELOPMENT

• HEDIS REPORTING

• DEMENTIA AND ALZHEIMER TRAINED

• MDCH REIMBURSEMENT

• HEALTHCARE MANAGEMENT

• PROCESS DEVELOPMENT & IMPLEMENTATION

• CONFLICT RESOLUTION AND PROBLEM SOLVING

• EXCELLENT COMMUNICATION SKILLS

• INTERVIEWING/HIRING

• PROFICIENT IN MICROSOFT OFFICE PRODUCTS

• STRATEGIC PLANNING

EXPERIENCE

YRC FREIGHT - Atlanta, GA

International Customer Service Logistic & Freight Operations 2019- 7/28/23-company closed

• Manage inventory logistics for incoming and outgoing packages, while maintaining government agency regulations

• Overseen dispatching of driver and staff coordination of deliveries and receivables

• Maintain forecast and budget for office supplies

• International communications with Mexico and Canada for LTL prices

• Quoting for Walmart, CVS, Uber Freight, CHRobinson, Home Depot and other large corporations

• Filing cargo & freight claims

• Electronic Databases

• International pricing

• NMFC knowledge

• Lead Customer care

Goggin Warehousing - Morrow, GA

Administrative Assistant/Office Manager

2017-2018

• Manage inventory logistics for incoming and outgoing packages, while maintaining government agency regulations

• Overseen dispatching of driver and staff coordination of deliveries and receivables

• Maintain forecast and budget for all office supplies Experian - Kennesaw, GA

Data Breach & Core Specialist

2015-2017

• Handled daily customers and creditors inquires and investigations of person credit history

• Managed NCAC and bureaus dispute by working with other credit agencies to ensure accuracy of customer data

• Coordinated staffing needs to support estimated call volume load EDUCATION

BA – in Radiology

2015

Delaware Technological Community

College, Georgetown, DE

Unit Secretary/Clerk – CNA for various facilities within MD & DE Harrison Senior Living, Envoy Healthcare, University of Maryland Easton hospital, LifeCare at Lofland Park

2003 -2015

• Maintained patient records and care plans, while monitoring health checks, operating GI tubes, mechanical lifts, and ensure meals and rooms were ready

• Overseen hiring process, coordinated schedules, computed payroll, and attendance for unit members and skill screenings

• Managed billing preparations for facility accountants, and inventory ordering processes for locations

• Performed ADLS on long-term, sub-acute, and wound care floor of the 150 and 135 bed facility

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