Customers service

Joanna Britt

*** *********, ** ********** *.C. **532 *************.**@*****.***

Old Carolina cleaning, Florence sc September 21, 2023 until October 2nd .

Professional Experience

United Bank, St George, SC Oct 3, 2022

August 21, 2023

Waiting on customers at the drive through window

Serves customers by completing account transaction.

Receiving deposit and loan payments

Cashing checks, issuing saving withdrawals

Sells cashier’s checks and recording night deposits,

Working with teller Insight, Branch capture

Balance cash drawer 3 or 4 times during the day

Answering phone call’s and doing over the phone transaction from one account to another

Nurses Unlimited, Florence, SC Feb 20210\ 092021

Siting with a client for 10 hrs a day

Fixing meals through out the day

Taken my client to Dr’s Appointments

Seven Eleven, Loxahatchee, FL 2017\2021

Cashier

Greeting Customers as they enter and checking on them periodically.

Assisting Customers with item selection

Checking the stockroom for items not found on the sales floor

Telephoning other stores or warehouse in search of items

Cooking Food during the day

Moving and stocking

Nurses Unlimited, Florence, SC 03/2016-2017

Home Health Care Aide

Travel to home and care for residents

Prepare meals

Bathe residents

Seven Eleven, Royal Palm Beach, FL 09/2015-11/2015

Cashier

Greeting customers as they enter and checking on them periodically.

Assisting customers with item selection.

Checking the stockroom for items not found on the sales floor.

Telephoning other stores or the warehouse in search of items.

Brookdale Senior Living Solutions, Delray Beach, FL 07/2014-09/2015

Resident Care Associate

Assisted in feeding, bathing, and dressing of patients.

Assisted patients with morning exercises.

Filled in as necessary for housekeeping.

Transported patients to and from breakfast and outings.

Planned and implemented special holiday activities/functions for patients.

A part of the First Aid & Fire Prevention Committee.

Held title: “Employee of the Month” for outstanding work with patients.

Senior Nannies Home Care Services, Tamarac, Florida 02/2013-07/2014

Home Health Aid (Worked with Alzheimer’s and Dementia patients)

Cooked and cleaned for patients.

Transported patients to appointments and special outings.

Rearranged closets.

Administered medications and assisted patients on walks.

Counseled patients and conducted mental exercises with patients to improve brain activity.

Khan, Dr. Waqar A and Lone Star Heart and Vascular Center, Wellington, FL 10/2012-11/2012

Office Assistant (Temporary position)

Scheduled appointments for long-distance patients.

Sent out letters informing patients of office closure.

Billing collections.

Assisted in packing office supplies.

Instructed movers on handling office equipment.

Dr. Kamkam’s Office, Wellington, Florida 08/2012-09/2012

Medical Assistant/Front Desk Externship

Front desk duties: check in patient, insurance verification, referrals, ICD9 code entering in system, EMR, E-Script, call in medication per Doctors orders, prepared documentation to be faxed per lawyer’s request, check out patients, answer phone, schedule appointments, pulled chart for medical review and contacted patients to remind of appointment.

Record patients’ medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Escort patients to examination rooms and prepare them for the physician, interview patients to obtain medical information and measure their vital signs, weight, and height.

Clean and sterilize instruments and dispose of contaminated supplies.

Seven Eleven, Royal Palm Beach, FL 07/2010-04/2012

Cashier

Greeting customers as they enter and checking on them periodically.

Assisting customers with item selection.

Checking the stockroom for items not found on the sales floor.

Telephoning other stores or the warehouse in search of items.

Barbara Tyner’s Daycare, Hartsville, SC 03/2004-07/2009

Caretaker

Responsible for the care of babies and toddlers, keeping the children on schedule, feeding, diaper changing, discussing child’s day with parent and completing injury reports.

Education

Associates of Science Degree in Health Services Administration [June 2013]

Florida Career College, West Palm Beach, FL

Medical Assistant Diploma [September 2012]

Florida Career College, West Palm Beach, FL

High School Diploma [June 1986]

Hartsville High School

Skills

Anatomy & Physiology: Body Mechanics, Basic Pharmacology, Basic Phone Triage, Capillary Puncture, Client Positioning and Draping in Massage, EKG, HIV/AIDS and CPR, Infection Control, Medical Asepsis, Medical Back Office Procedures, Medical History, Methods of Documentation, Phlebotomy, Specialty Lab Tests, Sterilization, Surgical Back Office Procedures, Universal Precautions/OSHA, Urinalysis, Venipuncture, Vital Signs, 10-Key Numeric Data Entry, Appointment Scheduling/Rescheduling, Client Confidentiality, Client File Maintenance, CPT coding (Entry Level), Insurance & Claim Processing, Medical Billing & Collections, Medical Front Office Procedures, Patient Information Management, Patient Registration, and Procedural Coding.

Honors/Trainings

Director’s Honor Roll List for Academic Excellence [Spring 2012]

HIV/AIDS/Bloodborne Pathogens Training [Spring 2012]

OSHA/HIPPA Training [Spring 2012]

First Aid Training [Spring 2012]

Home Health Aid Training [Fall 2012]

References will be furnished upon request.

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