Customer Experience Fort Myers

CAITLIN BOURGEOIS

Fort Myer, FL *****

239-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Attentive Police Dispatcher bringing 5 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

SKILLS

National Crime Information Center

(NCIC)

Customer Satisfaction

Customer Experience

Prioritization

Secure Sensitive Information

Employee Performance Reviews

Daily Reports

Critical Thinking

WORK HISTORY

10/2018 to Current Dispatcher

Florida Highway Patrol – Fort Myers, FL

Questioned callers to determine nature of problems and locations to direct type of response needed.

Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Read system maps and caller information, and documented details in system. Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Proved successful working within tight deadlines and a fast-paced environment. Offered friendly and efficient service to customers, handled challenging situations with ease.

Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

02/2018 to 10/2018 Server

Pinchers – Fort Myers, FL

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

04/2016 to 02/2018 Server Trainer

Cracker Barrell – Fort Myers, FL

Trained new team members on restaurant procedures, menu items, and performance strategies.

Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Taught servers to memorize menu ingredients and provide information on preparation methods.

Assisted in new server onboarding and orientation to cultivate seamless transitions. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages. Utilized variety of instructional design methodologies to create effective learning experiences.

Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management EDUCATION

12/2021 Bachelor of Science: Criminal Justice

Florida Gulf Coast University - Fort Myers, FL

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