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Technical Support Specialist

Location:
Islamabad, Islamabad Capital Territory, Pakistan
Salary:
200000
Posted:
December 06, 2023

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Resume:

Professional Experience

Programmer Analyst – Information System Unit,

Aga Khan University, Karachi

Feb 2008- Present

To empower faculty, staff, and students in innovating education, fostering innovation through the utilization of digital technologies, and promoting quality teaching and learning while developing essential skills.

I teach graduate students in programs such as Epi-Bio, HPM, and MBBS, instructing them on various statistical and research-related software applications, including SPSS, Excel, EndNote, MS Access, Google Forms, Epidata, Epicollect5, Redcap and Microsoft Power BI, Google Sheet etc.

I have extensive experience in a Data Management environment, utilizing query and drill-down tools like SAS, SPSS, STATA, Advanced Excel, SQL, SQL Lite, SharePoint, Python, WordPress, HTML MySQL, and SQL Servers. I am also proficient in application and UI design tools/languages, including .NET, VB 6, Android Studio, MS Access, Redcap, ODK, and many others.

I provide day-to-day technical support to end users, ensuring the smooth operation of computers, network devices, printers, and other equipment.

I assist the department in organizing high-profile webinars and conferences, providing IT support, and creating exceptional virtual and hybrid events.

Performing backups and restoring the organization's data files and systems, as well as installing, configuring, and upgrading PC software and operating systems.

I assist master’s program students with their final theses, particularly in matters related to data management and the development of data collection applications. Assistant Manager – SBDDS MIS

World Bank Funded Project on HIV/AIDS in Jail Inmate, Karachi Nov 2006 - Jan 2008

I oversee and manage budgets for information and technology systems.

Use specialized database administrator support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.

I conduct basic computer skills courses for jail inmates and staff, and I have successfully established computer labs in various prisons in the Sindh Province with the support of donor agencies.

I contribute to the management of major project events, including retreats, management meetings, and training sessions for field workers and doctors in various computer courses. Additionally, I have developed numerous software solutions for research projects

Gul Fayyaz Khan

Contact: +92-333-*******

Email: ad1qc2@r.postjobfree.com

:ad1qc2@r.postjobfree.com

(9) Gul Fayyaz Khan LinkedIn

Career Statement

As a seasoned data science expert, I

bring a wealth of knowledge and

experience in harnessing data-driven

insights to solve complex problems

and drive strategic decision-making.

With a proven track record of

designing and implementing advanced

machine learning algorithms,

predictive models, and data analytics

solutions, I am passionate about

transforming raw data into actionable

intelligence. My dedication to

continuous learning and staying at the

forefront of emerging technologies

ensures that I am equipped to tackle

the evolving challenges of the data-

driven world. I am driven by the belief

that data has the power to

revolutionize industries and am eager

to contribute my expertise to propel

organizations toward data-driven

success.

About me.

In my journey, I've embraced the wisdom

that failure is not an obstacle if one's

determination to succeed remains

unwavering. I am a social, creative, and

passionate sports enthusiast, all while

coming from a humble, low-income

background. These experiences have

instilled in me the resilience to overcome

challenges. I draw inspiration from the

quote, 'you have within you the strength,

the patience, and the passion to reach for

the stars to change the world.' This

sentiment drives me to continually strive

for excellence and make a positive

impact, no matter the odds.

Data Analyst - Tawana Pakistan Project

Community Health Sciences, Aga Khan University, Karachi May 2005-2007

Introduction About Tawana Pakistan Project:

The Tawana Pakistan Project, funded by the Government of Pakistan from September 2002 to June 2006, aimed to improve the nutritional status and school enrollment of primary school-age girls. The project's core strategy empowered village women to make collective decisions and provided training to plan balanced menus and serve nutritious meals at schools using locally available ingredients. Aga Khan University partnered with the government, and 11 NGOs facilitated implementation in over 4,000 rural government girls' schools. Extensive training was provided to field workers, community organizers, schoolteachers, and rural women, ultimately benefiting the community and enhancing girls' education and nutrition.

My Job in This Project:

I provide training for MIS and research staff, enabling them to execute and understand processes and innovative technologies. Additionally, I conduct classes related to IT and data management in the Continuing Education Program

(CEP) and certificate programs offered at CHS, AKU.

I design and review data collection tools for the Tawana Pakistan Project and provide feedback to project leads.

I oversee the scanning archive application, which contains over a million form images, and manage the overall data for parallel mega research studies within the project.

Volunteer work experience (As A Community leader)

I've served as the Public Affairs & Security Convener on the His Highness Prince Aga Khan Shia Imami Ismaili Council for Gulshan since 2019, appointed by His Highness Prince Karim Aga Khan

I hold meetings with law enforcement agencies (LEA) to discuss community security and other related matters.

I headed safety and security for the Gulshan Jurisdiction's Ismaili community, providing strategic guidance, conducting risk assessments with CERT and AKAH, and supervising field operations and event management, often requiring extensive regional travel.

Attended International Conferences & Certificate Courses

I attended the Third Arab HEUG Conference in November 2016, sponsored by Abu Dhabi University and in collaboration with top higher education institutions in the region, focusing on innovative advancements.

30 Days of travel to Lisbon Portugal & other Schengen countries, in the continent of Europe for attending Diamond Jubilee concludes celebration 2018

03 Days visit to Istanbul Turkey just to know about Old City reflects cultural influences of the many empires that once ruled here.

I have completed numerous certificate courses from Coursera and various international universities.

Education

MCS (master’s in computer science) from

UBIT - UOK in June 2013

MA (master in IR) from University of

Karachi in Jan 2011.

PGD (Postgraduate Diploma in computer

science) from UBIT - UOK in Feb 2009

HDSE (Higher Diploma in Software

Engineering) from APTECH – Worldwide in

June 2003

BA (Bachler in Arts) Major Subject in

Education, Social Science from UOK in Dec

2004

Professional Skills

Android Application

Android studio, Epicollect5, Google

Form, Redcap.

Web Based Application

WordPress HTML, CSS, and

JavaScript, Python.

Desktop Based Application

Development in MS Access. Epidata,

Epiinfo etc.

Statistical Software

SPSS, R, Stata, SAS, QDA,

Hobbies:

My hobbies being an international

athlete who has participated in

numerous national and international

events.

References:

References will be available upon request.

Languages:

Urdu – Native or bilingual proficiency

English– Professional working proficiency

Hindi - Professional working proficiency



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