Tara Marquez

Tampa, FL *****

ad1qav@r.postjobfree.com

+1-434-***-****

I have 5+ years of working in sales and customer service with a proven history of exceeding defined metrics and client satisfaction. My educational background in real estate, business management, and operational leadership has equipped me with the skills necessary to further my career. My extensive background in sales healthcare has given me the required skills needed for positive Guest interactions and department-specific goals.

Authorized to work in the US for any employer

Work Experience

Sales and Solutions Cast Member

The Walt Disney Company - Tampa, FL

January 2022 to November 2023

Assist WDW Guests to plan their vacations, including ticket sales, itinerary planning, My Disney Experience updates and troubleshooting, and general knowledge of the Walt Disney World Resort via phones, chat, and emails. Conflict resolution and de-escalation. Highly proficient knowledge of Guest Service Suite, a la carte, SnApp, Zendesk, Live Engage, V.I.N.C.E.N.T., and Axis. Instill a love of all things Disney to create lifelong guests while retaining current Guests. E-Commerce Specialist

The Walt Disney Company - Tampa, FL

September 2022 to November 2023

Using a variety of programs, including LiveEngage, Microsoft Teams, OneNote, Slack, Magical Extensions, and several company-specific programs, I facilitate the customization of a Walt Disney World Resort vacation, including recommendations, reservations, and itinerary planning, with an annual sales revenue between $1.5M and $2M.

Licensed Property and Casualty Insurance Agent

USAA - Tampa, FL

June 2021 to October 2021

Sold and modified homeowners' insurance while working with mortgage companies, title companies, and military-affiliated clients to obtain documentation needed to close loan contracts. Adhered to outlined sales metrics and standards while achieving high customer satisfaction. Utilized multiple platforms and programs to successfully execute assigned tasks.

Customer Service Representative

Kelly Services - Tampa, FL

October 2020 to February 2021

Deployed on a temporary assignment to Anthem Healthcare to assist clients with changes made to their 2021 Medicare benefits. Researched inquiries regarding billing, network providers, and covered services so as to ensure appropriate healthcare for elderly and/or disabled clients. Utilized multiple systems across several platforms to achieve stated goals.

Customer Service Representative

OneSupport - Tampa, FL

August 2018 to March 2020

Contract employee deployed to Frontier Communications. Coordinated with business clients across the US to ensure their telecommunications needs were properly met. Sold and coded internet services, television services, and telephone services (up to 24 lines per account). Utilized troubleshooting techniques to ensure clients were provided with optimal connectivity services. Registered Nurse

Roanoke Memorial Hospital - Roanoke, VA

August 2008 to February 2010

Neuro-Trauma Progressive Care Unit Registered Nurse, specializing in the care 4-6 sub-critical patients, including physical assessments, medications, lab results, wound care, ventilator care, tracheostomy care, drain care (including cerebral spinal fluid, chest tubes, and numerous surgical drains), amputation care, posts-cerebrovascular accident care, Level 1-Level 4 trauma patient care, IV insertion/removal, sterile dressing changes, working as a member of a dedicated healthcare team (including physicians, respiratory therapists, radiological technicians, phlebotomists, and more) to achieve an optimal patient outcome, administration of blood products, end of life care, and interacting/updating family. Fulfilled role of charge nurse when needed, including the oversite of 2-4 certified nurse assistants and 3-5 professional nurses

(licensed practical nurses and registered nurses). Education

Master of Arts in Communications

Southern New Hampshire University - New Hampshire

January 2023 to Present

Bachelor of Applied Science in Business and Organizational Leadership Valencia College - Orlando, FL

August 2021 to May 2022

Associate in Arts (AA) in General Studies

Valencia College - Orlando, FL

August 2019 to May 2021

Associate in Science (AS) in Business Administration and Real Estate Management

Valencia College - Orlando, FL

August 2019 to April 2021

Diploma of Nursing in Nursing

Lynchburg General Hospital School of Nursing - Lynchburg, VA August 2001 to May 2003

Skills

• Customer service (10+ years)

• Photography (Less than 1 year)

• Telecommunication (7 years)

• Sales (7 years)

• Conflict management (10+ years)

• Communication skills (10+ years)

• Social listening (10+ years)

• Team management (10+ years)

• Time management (10+ years)

• Problem management (10+ years)

• Communication skills (10+ years)

• Public speaking (2 years)

• Organizational skills (10+ years)

• Organizational management (Less than 1 year)

• Strategic planning (10+ years)

• Zendesk (2 years)

• E-Commerce (5 years)

• Live Chat (5 years)

• Marketing

• Business Management

Certifications and Licenses

Business Specialist

May 2021 to Present

Operation Support and Services

May 2021 to Present

Real Estate Specialist

May 2021 to Present

Business Management

May 2021 to Present

Business Operations

May 2021 to Present

Assessments

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient October 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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