Customer Service, eCommerce
Resume:
Tara Marquez
Tampa, FL *****
*********@*****.***
I have 5+ years of working in sales and customer service with a proven history of exceeding defined metrics and client satisfaction. My educational background in real estate, business management, and operational leadership has equipped me with the skills necessary to further my career. My extensive background in sales healthcare has given me the required skills needed for positive Guest interactions and department-specific goals.
Authorized to work in the US for any employer
Work Experience
Sales and Solutions Cast Member
The Walt Disney Company - Tampa, FL
January 2022 to November 2023
Assist WDW Guests to plan their vacations, including ticket sales, itinerary planning, My Disney Experience updates and troubleshooting, and general knowledge of the Walt Disney World Resort via phones, chat, and emails. Conflict resolution and de-escalation. Highly proficient knowledge of Guest Service Suite, a la carte, SnApp, Zendesk, Live Engage, V.I.N.C.E.N.T., and Axis. Instill a love of all things Disney to create lifelong guests while retaining current Guests. E-Commerce Specialist
The Walt Disney Company - Tampa, FL
September 2022 to November 2023
Using a variety of programs, including LiveEngage, Microsoft Teams, OneNote, Slack, Magical Extensions, and several company-specific programs, I facilitate the customization of a Walt Disney World Resort vacation, including recommendations, reservations, and itinerary planning, with an annual sales revenue between $1.5M and $2M.
Licensed Property and Casualty Insurance Agent
USAA - Tampa, FL
June 2021 to October 2021
Sold and modified homeowners' insurance while working with mortgage companies, title companies, and military-affiliated clients to obtain documentation needed to close loan contracts. Adhered to outlined sales metrics and standards while achieving high customer satisfaction. Utilized multiple platforms and programs to successfully execute assigned tasks.
Customer Service Representative
Kelly Services - Tampa, FL
October 2020 to February 2021
Deployed on a temporary assignment to Anthem Healthcare to assist clients with changes made to their 2021 Medicare benefits. Researched inquiries regarding billing, network providers, and covered services so as to ensure appropriate healthcare for elderly and/or disabled clients. Utilized multiple systems across several platforms to achieve stated goals.
Customer Service Representative
OneSupport - Tampa, FL
August 2018 to March 2020
Contract employee deployed to Frontier Communications. Coordinated with business clients across the US to ensure their telecommunications needs were properly met. Sold and coded internet services, television services, and telephone services (up to 24 lines per account). Utilized troubleshooting techniques to ensure clients were provided with optimal connectivity services. Registered Nurse
Roanoke Memorial Hospital - Roanoke, VA
August 2008 to February 2010
Neuro-Trauma Progressive Care Unit Registered Nurse, specializing in the care 4-6 sub-critical patients, including physical assessments, medications, lab results, wound care, ventilator care, tracheostomy care, drain care (including cerebral spinal fluid, chest tubes, and numerous surgical drains), amputation care, posts-cerebrovascular accident care, Level 1-Level 4 trauma patient care, IV insertion/removal, sterile dressing changes, working as a member of a dedicated healthcare team (including physicians, respiratory therapists, radiological technicians, phlebotomists, and more) to achieve an optimal patient outcome, administration of blood products, end of life care, and interacting/updating family. Fulfilled role of charge nurse when needed, including the oversite of 2-4 certified nurse assistants and 3-5 professional nurses
(licensed practical nurses and registered nurses). Education
Master of Arts in Communications
Southern New Hampshire University - New Hampshire
January 2023 to Present
Bachelor of Applied Science in Business and Organizational Leadership Valencia College - Orlando, FL
August 2021 to May 2022
Associate in Arts (AA) in General Studies
Valencia College - Orlando, FL
August 2019 to May 2021
Associate in Science (AS) in Business Administration and Real Estate Management
Valencia College - Orlando, FL
August 2019 to April 2021
Diploma of Nursing in Nursing
Lynchburg General Hospital School of Nursing - Lynchburg, VA August 2001 to May 2003
Skills
• Customer service (10+ years)
• Photography (Less than 1 year)
• Telecommunication (7 years)
• Sales (7 years)
• Conflict management (10+ years)
• Communication skills (10+ years)
• Social listening (10+ years)
• Team management (10+ years)
• Time management (10+ years)
• Problem management (10+ years)
• Communication skills (10+ years)
• Public speaking (2 years)
• Organizational skills (10+ years)
• Organizational management (Less than 1 year)
• Strategic planning (10+ years)
• Zendesk (2 years)
• E-Commerce (5 years)
• Live Chat (5 years)
• Marketing
• Business Management
Certifications and Licenses
Business Specialist
May 2021 to Present
Operation Support and Services
May 2021 to Present
Real Estate Specialist
May 2021 to Present
Business Management
May 2021 to Present
Business Operations
May 2021 to Present
Assessments
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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