Jose R. Cano

**** ****** ****** ***#** Torrance CA 90503 310-***-****

MULTI-FACETED, results-driven Management Professional with extensive experience in the fast-paced, high-volume environment of Hotels. Recognized for successful track record with turnaround situations accomplished through pro-active, hands-on management style. Exceptionally skilled team player with the ability to mentor and motivate others at all levels in the achievement of organization and individual goals.

ADDITIONAL KNOWLEDGE AND IMPACT

Creative and Resourceful Problem Solving Recruiting, Training and Development

Communications and Organizational Skills Program and Procedures Development

Team Building and Leadership Analytical Decision Making

Smart Scheduling Interviewing, Selection and

Bilingual English/Spanish Performance Evaluations

HIGHLIGHTS AND ACCOMPLISHMENTS

●Fast track promotions and salary growth through a series of increasingly responsible positions based on attitude and strong work ethics.

●Improved staff efficiency / managed large head count, implemented improvements.

●Served as “Manager on Duty” status where operations of entire hotel, consisting of these departments were overseen:

All F&B outlets, Housekeeping, Banquets, Security

Guest Services, PBX, Engineering

HIGHLIGHTS AND ACCOMPLISHMENTS (continued)

Also administered to any hotel complications such as guest complaints and emergencies.

●Learned and applied new skills quickly. Self-taught and highly adept in utilizing state-of-the-art software packages for department related functions.

●Received “Performance for Excellence Award” Presented by General Manager and other members of the Executive committee in 2nd quarter of 03”.

●Talent for inspiring excitement and enthusiasm in fellow team members by creating contests and rewards to express appreciation for their dedicating efforts and positive results.

PROFESSIONAL DEVELOPMENT:

2006-to 2016 : DOUBLETREE BY HILTON TORRANCE SOUTH BAY

EXECUTIVE HOUSEKEEPER. 375. Luxury hotel located at the beautiful south bay

Area In charge and manage the larger department in term of both the numbers of

Associates working in the department and annual operating budget. Responsible for

Planning organize and executing the activities of department which control the flow

Of available guestrooms for sale in the hotel. The cleanliness of the entire hotel and much

Of a guest’s impression of the hotel related to housekeeping.

1995- 2006:

HILTON LOS ANGELES AIRPORT, Los Angeles California the areas largest and

Most accomplished, competitive luxury hotel.

Assistant to Director of Housekeeping

1,200 plus Rooms full service hotel with direct supervision of 15 Guests Room Floors, 18 Room Attendants and 50 additional team members consisting of Public Areas, Grounds, Uniforms Department and House Persons. Was initially recruited as Lead House Person, swiftly promoted to Office clerk and eventually Payroll Clerk. Trough further perseverance and dedication achieved to obtain my current position.

PROFESSIONAL EXPERIENCE:

Supervision of Public and Service Area Operations.

Daily productivity tracking of Housekeeping Employees and Public Areas.

Housekeeping and Public Areas Employees weekly schedules.

Uniform Department- Garment control l

Housekeeping - P.M. Shift Operations.

Preparation of Monthly Budget forecasts

Research and preparation of monthly Profit & Loss statement explanation

Assisted in preparation of Annual Budgets

Interviewing, Counseling and Progressive disciplinary action.

Organized and supervised projects, such as carpet replacement installation, conversion

Of Double rooms into King Rooms, ect.

Prepared,organize and supervised for VIP guest arrivals:including conversation of standard

Suites into a copy of the Presidential suites and the related special amenity selection purchase.

Scheduled, prepared and conducted monthly Linen Inventory of room’s linen on property

and in the Laundry facility.

Prepared monthly linen purchase upon completion of the inventory.

REFERENCES :

Jose Cervantes

Director of Housekeeping

Hilton Las Americas Houston TX

Telephone 713-***-****

E-mail: ad1qau@r.postjobfree.com

Glenn Yoshimura

Rooms Division

Doubletree By Hilton Torrance South Bay

Telephone 310-***-****

●Email:ad1qau@r.postjobfree.com

Additional references Available upon request

Thank you kindly for your consideration

Sincerely:

Jose R, Cano

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