Carissa Kerr

Phoenix, AZ *****

ad1qak@r.postjobfree.com

+1-480-***-****

Prefer remote ok

Tech-savvy, quick/accurate typist (86wpm) with expertise in various software and tools, including Microsoft Office, CRM systems, and social media platforms. I thrive off of learning new skills and working with the public.I am seeking full-time employment in a position related to virtual customer assistant, admin assistant &/or Case Management. I am leveraging transferable skills such as leadership, problem-solving, compassion/empathy, multitasking, crisis intervention and effective communication.

My transferable skill set includes:

• A track record of success managing multiple clients on a caseload.

• Managing stressful situations while effectively utilizing problem solving skills.

• Prioritizing and completing multiple tasks in a timely manner within a fast-paced environment.

• Strong communication, interpersonal and listening skills

• Self organized and skilled in time management

Authorized to work in the US for any employer

Work Experience

BHT/Case Manager//Life Coach/Peer Support

Arizona Women’s Recovery Center - Phoenix, AZ

April 2018 to April 2023

• Offer clients guidance and support utilizing various recovery modalities for a life in recovery from drugs and alcohol.

• Provide supervision and support to clients at the residential treatment center with their individual needs.

• Budget teaching, money management, time management.

• Assist in the treatment of mental health conditions/ substance abuse under the direction of a doctor or registered nurse

Peer Navigator/Case Manager

Valle del Sol, Inc. - Phoenix, AZ

December 2020 to March 2021

• Set weekly and monthly goals for clients dependent on their individual needs and support them in meeting those goals

• Conduct home visits with clients

• Pick up clients from jail and get them into treatment, group homes, home, shelter, etc etc

• Advocate for client in DCS court, homeless court (usually done via webcam) and at times would go as a support person for other court cases.

• Worked here a short time due to the fact that I was pregnant and it became a safety concern at the time.

CSR/Tech Support/ Web Design

Dealerpark LLC - Phoenix, AZ

January 2012 to December 2012

● Design banners and content pages on the site

● Train customers on different areas of the CRM system

● Help customers set up leads, and work with their independent needs Reservationist

Transtyle Transportation - Scottsdale, AZ

January 2010 to December 2012

● Answer the phones in a professional and polite manner

● Assist guests with transportation inquiries and reservations

● Provide accurate information about the city and surrounding areas per requests Front desk/Auditor

Fairmont Scottsdale Princess - Scottsdale, AZ

January 2009 to December 2010

● Front line liaison for AAA five-diamond property

● Assisted guests with checking in and checking out

● Overnight billing and auditing

Education

Bachelors in Community Advocacy & Social Policy

ASU Watt's College of Social Work Bachelors - Phoenix, AZ May 2020 to December 2022

Associate's degree in Liberal Arts & Sciences

Phoenix College - Phoenix, AZ

January 2017 to May 2019

Skills

• Mental Health Counseling

• Case Management

• Social Work

• Group Therapy

• Behavioral Health

• Crisis Intervention

• Individual / Group Counseling

• Intake Experience

• Conflict Management

• Developmental Disabilities Experience

• Behavioral Therapy

• Organizational skills

• Typing

• Computer skills

• Crisis Management

• Addiction Counseling

Certifications and Licenses

•Certified Recovery Specialist

•Fingerprint clearance card

•Driver's License

Present

CPR Certification

Contact this candidate