Prefer REMOTE in Case management, cust service rep, tech support
Resume:
Carissa Kerr
Phoenix, AZ *****
********.***@*****.***
Prefer remote ok
Tech-savvy, quick/accurate typist (86wpm) with expertise in various software and tools, including Microsoft Office, CRM systems, and social media platforms. I thrive off of learning new skills and working with the public.I am seeking full-time employment in a position related to virtual customer assistant, admin assistant &/or Case Management. I am leveraging transferable skills such as leadership, problem-solving, compassion/empathy, multitasking, crisis intervention and effective communication.
My transferable skill set includes:
• A track record of success managing multiple clients on a caseload.
• Managing stressful situations while effectively utilizing problem solving skills.
• Prioritizing and completing multiple tasks in a timely manner within a fast-paced environment.
• Strong communication, interpersonal and listening skills
• Self organized and skilled in time management
Authorized to work in the US for any employer
Work Experience
BHT/Case Manager//Life Coach/Peer Support
Arizona Women’s Recovery Center - Phoenix, AZ
April 2018 to April 2023
• Offer clients guidance and support utilizing various recovery modalities for a life in recovery from drugs and alcohol.
• Provide supervision and support to clients at the residential treatment center with their individual needs.
• Budget teaching, money management, time management.
• Assist in the treatment of mental health conditions/ substance abuse under the direction of a doctor or registered nurse
Peer Navigator/Case Manager
Valle del Sol, Inc. - Phoenix, AZ
December 2020 to March 2021
• Set weekly and monthly goals for clients dependent on their individual needs and support them in meeting those goals
• Conduct home visits with clients
• Pick up clients from jail and get them into treatment, group homes, home, shelter, etc etc
• Advocate for client in DCS court, homeless court (usually done via webcam) and at times would go as a support person for other court cases.
• Worked here a short time due to the fact that I was pregnant and it became a safety concern at the time.
CSR/Tech Support/ Web Design
Dealerpark LLC - Phoenix, AZ
January 2012 to December 2012
● Design banners and content pages on the site
● Train customers on different areas of the CRM system
● Help customers set up leads, and work with their independent needs Reservationist
Transtyle Transportation - Scottsdale, AZ
January 2010 to December 2012
● Answer the phones in a professional and polite manner
● Assist guests with transportation inquiries and reservations
● Provide accurate information about the city and surrounding areas per requests Front desk/Auditor
Fairmont Scottsdale Princess - Scottsdale, AZ
January 2009 to December 2010
● Front line liaison for AAA five-diamond property
● Assisted guests with checking in and checking out
● Overnight billing and auditing
Education
Bachelors in Community Advocacy & Social Policy
ASU Watt's College of Social Work Bachelors - Phoenix, AZ May 2020 to December 2022
Associate's degree in Liberal Arts & Sciences
Phoenix College - Phoenix, AZ
January 2017 to May 2019
Skills
• Mental Health Counseling
• Case Management
• Social Work
• Group Therapy
• Behavioral Health
• Crisis Intervention
• Individual / Group Counseling
• Intake Experience
• Conflict Management
• Developmental Disabilities Experience
• Behavioral Therapy
• Organizational skills
• Typing
• Computer skills
• Crisis Management
• Addiction Counseling
Certifications and Licenses
•Certified Recovery Specialist
•Fingerprint clearance card
•Driver's License
Present
CPR Certification
Contact this candidate