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Mental Health Customer Service

Location:
Phoenix, AZ, 85067
Posted:
December 05, 2023

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Resume:

Dane Zawadzki

Glendale AZ 404-***-****** ad1qag@r.postjobfree.com

Profile

Experienced and compassionate professional looking to further my knowledge and impact towards addiction and mental health treatment. I offer the skillset behind a proven track record of programming that support individuals on their recovery journey. Possessing exceptional organizational and strategic planning skills, as well as a deep understanding of addiction treatment models and best practices. I am dedicated to my hard work and motivated to work towards the ongoing task treating those who suffer from addiction and other mental issues that travel alongside. My values include hard-work, honesty, dedication to helping, empathy, teamwork and constant improvement.

Experience

CASE MANAGER/DIRECTOR OF CASE MANAGMENT PATHFINDERS RECOVERY CENTER FEB 2020-NOW

·Created case management planning based on individual client needs.

·Coached clients with motivational interviewing and other techniques to assist clients to meet their specific goals in treatment.

·Worked with clients to create aftercare plans including employment, place of living, and continuity of care.

·Worked very closely with legal entities including probation and court.

·Researched client success metrics to incorporate quality of treatment programs.

·Created employment re-integration programs that fit the clients’ individual needs, employing 72% of successful clients.

·Created aftercare success material and led aftercare success groups to improve likelihood of success following treatment.

·Worked closely with clinical, housing, and medical team to monitor clients progress in treatment and implement interventions when needed.

·Managed other case managers and coached them to fit and be successful in their roles.

·Used best notes and Kipu EMR fluently and efficiently, ran reports to ensure required documents were done in a timely manner by team members.

·Used Microsoft excel to track internal information.

CUSTOMER SERVICE REP VALOR GLOBAL JAN 2019- FEB 2020

·Provided customers with pricing and locations of products.

·De-escalated customers and provided them with resolutions that fit their needs.

·Proven track record of building positive relationships with customers.

·Multitasked in a fast-paced environment.

SHIFT LEAD ETC. CATERING SEP 2017- FEB 2018

·Provided top level customer service to high end clients.

·Set up for events in a timely manner.

·Provided information to guests when appropriate.

· Managed other team members during shifts.

Education

HERITAGE HIGH SCHOOL, CONYERS GA MAY 2014

Skills & Abilities

·Leadership and team management

·Program Development and implementation

·Strategic Planning and decision making

·Regulatory compliance and quality assurance

·Interpersonal communication skills

·UMR and Microsoft excel efficient.

Activities and Interests

Music, Physical exercise, research, reading, animals.



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