Lisa Bell

Senior User Support Liaison, Training Specialist, Practice Management, Customer Service

Professional, Laboratory Research Associate, Clinical and Pre-clinical QA Birmingham, AL 35235

ad1qa5@r.postjobfree.com

+1-205-***-****

Experienced and professional Senior User Support Liaison with over 20 years of strong history of top-tier leadership, one on one and group training, technical support senior specialist, functional and operational management support across a diverse range of working environments. Excellent communicator and networker who collaborates with personnel and coordinates resources while liaising effectively with outside assets to promote optimal business and service development. Strong expertise with design, integration, maintenance and training of customer service and supporting hardware and software systems. Extensive history of providing research and analysis services in various environments in coordination with principal investigators, directors and project managers. Industry Experience: IT, Health Informatics, Life Sciences, Biotech, Medical, Marketing, Research Core Competencies

User/Technical/Hardware/Software Support ~ Data Analysis ~ Customer Experience Relationship Building/Development ~ Database Administrator~Management ~ Office/Team Leadership~

Medical Terminology ~ Internal/External Liaising ~ Training, Mentoring, Coaching FDA Policy, Procedure, Regulations ~ SOP Management Technology: Word Processing, Spreadsheets, Data Collection, Windows, PowerPoint, Printers, JIRA, Agile Environment, HTML, SQL, Testing

Willing to relocate to: Knoxville, TN

Authorized to work in the US for any employer

Work Experience

QA Auditor, 12/2015 through 2/2023

Grandview Medical Cente - Birmingham, AL

December 2015 to April 2023

QA Auditor, EMR, Cerner, Passport, Laboratory admissions, Reporting, Liaison, New Physician portal management, Customer Service

Associate

Publix Super Markets, Inc. - Birmingham, AL

February 2015 to December 2015

Customer Service

Associate

Walmart - Birmingham, AL

May 2013 to February 2015

Stock and rotate product as well as zone

Sr. User Support Specialist (Liaison), IV

Vistronix, Inc. / SRA International, Inc. / Constella, Inc., LLC - Durham, NC April 2004 to January 2012

Senior User/Technical Support Specialist (Liaison) IV, III, II, MPS, National Toxicology Program (NTP) Computer Support, Assistant Hardware Specialist

● Point of contact and senior user support liaison, facilitating communication between labs involved with the National Toxicology Program and Tektronix, SRA International, and/or Constella, Inc.

● Troubleshot software and hardware problems as well as arising lab and medical problems

● Communicated laboratory needs to the hardware and software department

● Reviewed and maintained files and protocols for government researching; identified system problems

● Planned and implemented application enhancements and trained staff accordingly

● Utilized advanced knowledge in diverse applications; systems development; systems process analysis; and design and re-engineering

● Subject and requirements expert for In-Life and Pathology software applications; working with development

● Created and reviewed technical documentation

● Collaborated closely with Development Team, Quality Assurance, Database Administrators, Hardware Specialist and Technical Writers

● Provided on-the-job training to User Support and other team members with emphasis on excellent customer service

● Created and presented PowerPoint training to Development Teams to support procedures for development of new software applications

● Trained and supervised on applications; reports and tracked system problems

● Drafted technical documents and forms, reviews, editing and testing for program and operational materials

● Investigated, reported and resolved technical difficulties at NTP laboratory

● Assisted with integration of hardware systems for the Laboratory Data Acquisition System

● Level 1C Security Clearance NIH/NIEHS

Assistant, Database Administrator, Trainer

Southern Research Institute - Birmingham, AL

March 1997 to March 2004

Study Management

● Organized study data in conjunction with Study Directors, Principal Investigators, Pre-clinical Research Associates, Project Officers, Equipment Managers and other personnel

● Managed, supervised and supported risk analysis, workflow, milestones, deliverables, bid analysis and meeting planning

● Installed, troubleshot, repaired and maintained hardware and software in support of optimal operations

● Liaised between computer support contractors, in-house laboratory personnel, pathologist, management, computer support contractor and SRI

● Coordinated services between contractors and subcontractors; collaborated with internal and external auditors

● Drafted and published quality and accurate technical documents; complied, analyzed, managed, monitored and maintained data and data systems

● Special expertise of domestic and foreign regulatory requirements and policies; as well as standard government and commercial client requirements

● Security Administrator for on-site TDMS and LDAS II

● Assisted with training of Pre-Clinical Research Associates

● Trained, mentored and supervised data clerks

Data Clerk II

Southern Research Institute

Duties consist of but are not limited to those listed above Research Associate/Toxicology Assistant

● Head/Team-Leader technician with responsibilities over assigned studies, facilities and logistics with direct interaction with Study Directors and Principal Investigators to collaborate on various studies. Assisted in scheduling of daily laboratory workflow

● Trained and mentored newly-employed Research Associates/Assistants on In-Life data collection in related computer systems; trained and mentored on diverse animal husbandry procedures involving various animals

● Managed study and research lifecycle including experiment design, lab set-up, initiation and final results in accordance and compliance with all regulatory standards (FDA GLP, EPA GLP, IACCU, ISO)

● Attended Commercial Pre-Study Meetings and worked closely with Study Directors, Pathologist, In-Life Lab Directors, Necropsy Team, Pre-clinical Research Associates, Chemistry, Clinical Pathology, IACUC Representatives and Animal Husbandry Teams

● Managed, circulated, updated and periodically reviewed applicable SOPs for the Cancer Cause and Prevention Group, large and small animal laboratories

● Prepared for and participated in audits, sponsors' on-site visits, and FDA inspections Histology/Pathology Data Office

● Provided operational and department support by performing staining and labeling of pathology slides, labeling cassettes/crickets and archiving and shipping of pathology materials

● Managed documents and data pertaining to Histology/Pathology

● Trained various personnel

Clinical Pathology Laboratory Office

● Provided operational and department support by performing collection, processing, labeling and management of blood samples; worked centrifuge and documented results Laboratory Research Associate

Veterinary Hospital and Office Manager, Full Charge Bookkeeper, Vet/Lab Technician

Roebuck Dog and Cat Veterinary Hospital - Birmingham, AL September 1987 to October 1995

Administrative and Office Manager acting in support of bookkeeping, payroll, taxes, scheduling, performance reviews, interviews, Vet mentoring and supervision of hospital staff

● Managed and maintained medical systems and software

● Administered benefits, verified employment and interviewed potential new staff, offered hiring recommendations and terminations

● Engaged directly and on a daily basis with clients regarding sensitive animal care, recovery, loss and account issues

● Provided surgery assistance in all pertinent disciplines: surgical recovery, operating room preparedness and sterilization, anesthesia administration and equipment management, and emergency animal care

● Designed, developed, implemented and supported the first Coding system (diagnoses code tables, charge code tables, nomenclatures, reports, lexicon) for small/large animal practice to be used with newly purchased computer system

Senior Dispatcher/Logistics Liaison-HazMat-Inbound Birmingham/Nashville Express

Outbound LTL Freight

● Senior Dispatcher and Logistics Supervisor responsible for Dispatching, Fleet Management, Cost Management of a 40 + commercial vehicle fleet in three states, reporting directly to Senior Management

● Acted in support of Sales Team, Inbound/Outbound freight, Claims, dock personnel and office staff Radiology Assistant

HealthSouth

Responsible for X-Ray film developing, pre-screening films, measurements for taking x-rays, patient assistance, record management, documentation, scheduling, order and supply Education

40 Hours of PMP Certified Project Manager Coursework, SRA Durham, NC US FDA Regulatory Workshops, NCRAF Durham, NC

SRA, NCRAF - Durham, NC

Business Administration

Jefferson State Community College - Birmingham, AL Mutual and United of Omaha Insurance Companies, Agency School Miami, FL State of Alabama Licensure Program Training for Insurance Sales; Health

(Group and Individual), Life, Disability, Annuities, and Property Casualty Birmingham, AL Business Administration Jefferson State Junior College Birmingham, AL

UAB Training & Development - Birmingham, AL

Medical Phlebotomist Training and Certification

Allied Health, FL - Birmingham, AL

Skills

• Customer Service, User Support, Training, QA, Research, Lab Tech, Management. Experienced and professional Customer Service Leader with a strong history of top-tier leadership, user and technical support senior specialist, functional and operational management support across a diverse range of working environments. Excellent communicator and networker who collaborates with personnel and coordinates resources while liaising effectively with outside assets to promote optimal business and service development. Strong expertise with design, integration, maintenance and training of customer service and supporting hardware and software systems. Extensive history of providing research and analysis services in laboratory environments in coordination with executive investigators, directors and project managers. Laboratory Data Acquisition System

(LDAS, LDAS I, LDAS II), Toxicology Data Management System (TDMS, TDMSE), Receive and Update Failure Resolution, Artemis/Provantis (Instem), Microsoft Office, Oracle, Access, PowerPoint, Excel, Windows NT, Windows Operating Systems, Visual Source Safe, TortoiseSVN, Adobe Professional and Framemaker, Sartorius and/or Mettler, McBee Systems, Quicken, QuickBooks, Bugzilla, VPN, PhotoShop, Microsoft Visual SourceSafe, PVCS Tracker

• Quality Assurance

• Teammate

• QA

• GMP

• ICD

• CPC

• SQL

• Agile

• Jira

• GLP

• Microsoft SQL Server

Additional Information

Security Clearance: Level 1C

Honors and Awards

Constellation Award (Constella) – TDMSE 2.0 release Constellation Award (Constella) – TDMSE 1.9.1 release Constellation Award (Constella) - TDMSE Section 508 Compliance Constellation Award (Constella) – Employee Committee Team Member Constellation Award (Constella) – TDMSE 1.6.1 release Constellation Award (Constella) - LDAS II hardware; building, testing and deployment of all new LDAS II hardware (50 workstations) to NTP labs throughout the U.S. Constellation Award (Constella) – Customer Satisfaction—Best Team on NTP Contract Constellation Award (Constella) – Outstanding customer service skills, teamwork, data management, and customer satisfaction

Constellation Award (Constella) – Improved processes and procedures on the NTP project Star (Constella) – Article written for Carolina Parent Magazine on behalf of Constella Group Star (Constella) - Developed complete interactive training program for NTP in-life research supervisors, associates, technicians

High Performance Reward - TDMSE and LDAS releases

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