Customer Service Sales Associate

January **** to

October ****

November **** to

September 2012

October 2012

March 2020

February 2007

Melissa Wheeler

Buford, GA 30518

Coll: 470-***-****

**************@*******.***

‘Summary

have experience in boosting sales and increasing profits by motivating staff and assisting

customers. Results-driven focus on monitoring staff member performance and offering advice

on effective sales methods. Successful at resolving complex issues by working closely with

‘employees, suppliers and customers

Enthusiastic individual with superior skills in working in both team-based and independent

capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited

to begin new challenge with successful team.

Warehouse Orders freight, stock and materials for Orders in Effectively faciltates safety

protocols and physical handling techniques to maintain safe working conditions. Possesses

‘excellent time management, safety oversight and skills to maintain freight quality and integrity.

Skills

* Sales monitoring * Customer relations

* Product and service knowledge * Merchandising

* Project management abilties * Inventory management

Retail operations management

Experience

Nordstrom

Buford, GA

Customer Service Lead Sales Associate

Maintained updated knowledge On work expectation

Answered calls and answer customer questions.

Completing project and daily task

Provided excelent service and attention to customers when face-to-face or through

phone conversations.

‘* Improved customer satisfaction by finding creative solutions to problems.

* Earned reputation for good attendance and hard work.

‘* Recognized by management for providing exceptional customer service.

Dollar General

pea Text

Assistant Manager

* Enforced company policies and procedures to strengthen operational standards across:

departments.

'¢ Planned and prepared workflow schedules,

Directed and led employees, supervising activities

¢ Organized schedules, workflows and shift coverage to meet expected business

demands.

* Increased annual sales by driving operational efficiencies and buikding customer rapport

to foster loyalty.

¢ Enhanced sales by implementing merchandising and promotional improvements.

* Coached and mentored employees by delivering training, guidance and performance

coarse

Superior Choice Maintenance

Buford, GA

Office Manager

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* Elevated productivity initiatives and managed presidential calendar, including

coordinating itinerary and scheduling appointments.

* Communicated with patients toresolve inquiries, schedule appointments

'* Oversaw all day-to-day office operations, such as receiving and organizing

correspondence, answering and forwarding calls and creating business letters and

records,

'* Updated employee paperwork and records.

Completed billing, collections and reporting duties on daily basis.

* Scheduled appointments and maintained master calendar.

Education and Training

Belford High School

GED

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