Gary Rudin General Manager

604-***-**** ad1q8y@r.postjobfree.com Blind Bay, BC www.linkedin.com/in/garyrudin A top-performing Operations Manager with extensive experience in Hospitality. Highly skilled in overseeing day-to-day operations, directing teams to ensure adherence to strategies, policies, procedures, and best practices. Proven ability in evaluating existing operations to identify inefficiencies and redundancies, streamlining operations through continuous process improvements. Recognized for ability to oversee change management and ensuring effective transition and integration of multiple teams through standardization of policies and procedures. A hands-on leader, building rapport with guests and employees and local community by fostering open communication through open door policies. Professional Experience

BEST WESTERN PREMIER VERNON Vernon, BC – June 2023 to November 2023 GENERAL MANAGER

Contracted by ownership to oversee the operation of the 125 full-service property. Responsible for streamlining all business operations including front desk, housekeeping, food and beverage, maintenance, and accounting. Responsible for hiring and on-boarding the new management team. HAMPTON INN / HOMEWOOD SUITES CALGARY AIRPORT • Calgary, AB - February 2023 to April 2023 INTERIM GENERAL MANAGER

Contracted by Hilton Canada to oversee the operation of Hampton Inn by Hilton and Homewood Suites by Hilton Complex the Calgary Airport on Interim basis and to onboard a permanent GM for the property. HAMPTON INN BY HILTON • Chilliwack, BC – February 2021 to October 2022 GENERAL MANAGER

Oversee the operation of 75 room Property; effectively direct a team of 25 employees to provide a quality customer experience. Focusing on streamlining of customer facing systems, to improve guest interaction, leading to direct improvement of SALT scores, through improved customer service surveys. Responsible for all aspects of the Revenue Management, Sales, and financial performance of the hotel. Guided hotel staff through Covid 19 protocols, and transitioned the hotel through the easing of restrictions, and re-establishing, post Covid Hilton Standards. Streamlined the Auto Attendant and implemented REVMAX, call handling to allow front desk agent to deal directly with customers, and allow CRS to handle incoming reservations calls, allowing GSA more time to deal directly with hotel guests, improving guest arrival experience.

Gary Rudin

SANDMAN ABBOTSFORD AIRPORT • Abbotsford, BC • November 2019 – July 2020 GENERAL MANAGER

Oversee the operation of 147 room Airport Property, effectively direct a team of 20 employees to promote quality customer experience, leading to improvement in customer surveys. Responsible for all aspects of Revenue Management and Sales for the property. Transitioned and implemented Duetto, revenue management system for the property. Worked with Regional and National account managers to improve corporate base. Worked with various stakeholders, including Abbotsford Airport, Tradex, Abbotsford Entertainment Centre, to become premier hotel partner, for all user groups.

SANDMAN VANCOUVER CENTRE • Vancouver, BC • Dec 2018 – November 2019 GENERAL MANAGER

Oversee the operation of 303 room busy Downtown property, effectively direct a team of 50 employees to promote quality customer experience, leading to improvement in customer surveys. Streamlined department structure and communications, to improve efficiencies, reviewed various systems, to provide staff with improved systems to assist them to provide efficient and timely customer service. Reviewed the physical condition of the hotel and implemented targeted and affective changes within a limited budget. Responsible for all aspects of the Revenue Management for the property. Worked with senior management to restructure the hotel management and sales teams, to better meet the needs and opportunities for the property. FOUR POINTS VANCOUVER AIRPORT • Vancouver, BC • May 1999 – Dec 2017 ASSISTANT GENERAL MANAGER

Oversaw daily operations for a 140-room, full-service, 3.5-star hotel, including the operation of a 75-seat, 2-meal restaurant, 24-seat lounge, and 4500 sq. ft. of meeting space, managing $7M in operating budget and $250K in capital budget. Spearheaded strategic planning and annual operating planning in conjunction with the owner. Effectively directed a team of 65 employees to drive high quality customer service and optimize internal employee relationships, leading to effective staff retention and recruitment initiatives, delivering consistently improved performance through evaluations and incentives. Managed all facets of project lifecycles for multiple systems upgrades including PMS, Sales and Catering, Wireless Internet, in room Entertainment, and back-office network server upgrades, ensuring achievement of all deliverables within established timeline and budget. Communicated with Starwood through weekly Revenue review meetings, controlling inventory for effective yield management; produced and presented month-end financial and statistical reporting for analysis and process improvements. Responded to and resolved all guest complaints and issues, managing brand image and overall satisfaction ratings through effective use of social media, third party, and Starwood websites; curated an in-house incentive program based on customer feedback through various web channels including TripAdvisor, Expedia and Hotels.com to encourage service excellence.

Previous positions include Rooms Division Manager for Sheraton Wall Centre Hotel, Assistant Manager for Accent Inn, Guest Services Manager & Credit Manager for Delta Vancouver Airport Hotel, and Night Manager, Accounts Receivable Manager, Front Office, and Night Auditor for Hotel Georgia. Gary Rudin

Education

Hospitality Tourism Diploma BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY BURNABY, BC Professional Affiliations

Board of Directors, Tourism Abbotsford, Abbotsford BC, 2019 – July 2020 Board of Directors, Tourism Richmond, Richmond, BC, 2000 – 2012 President, Board of Directors, Tourism Richmond, 2009 Member, Rotary Club of Richmond, 2005 - 2013