Martha Roberts

**** ********* ***. ******, **** *3613

734-***-****

OBJECTIVE To expand my management background with more focus in a human resources position and continue to provide companies efficiency and growth.

SUMMARY OF QUALIFICATIONS

Seven years of business management

Business development

Proficient in Microsoft Office

Knowledgeable of HIPAA & Confidentiality Standards

Seven years of Human Resources related responsibilities

oRecruitment and training

oTeam building and motivating employees

oCompliance with labor laws

oPayroll processing

EDUCATION

Master of Business Administration May 2017-June 2019

Purdue Global University

Bachelor of Psychology February 2015-January 2017

Kaplan University

Associate of Science January 2006-December 2010

Monroe County Community College

CERTIFICATIONS

Human Resource Management July 2017

Villanova University

WORK EXPERIENCE

March 2020-August 2020

G&M Healthcare Services-HR/Business Manager

Talent acquisition

Training of employees

Ensure agency compliance for employment laws

Process payroll

Formulate all policies and procedures for the agency

Enhance and maintain online presence

June 2016-March 2020

Catholic Charities of Southeast Michigan-Program Manager

Perform all talent acquisition for the facility including orientation and training for all employees

Formulate all policies and procedures for the program

Manage all practical, business, and various other decisions regarding the implementation of the program

Supervise conduction, planning, and programming of crisis intervention services

Secure that quality of service is provided for all clients

Collaborate with other organizations to deliver best service for the community

Assure that project/department milestones/goals are met

Adhere to budget goals and programming to meet needs of the community and sustainability of program operation

Manage subordinate staff in the day-to-day performance of their jobs

February 2014-July 2017

Big Bear Lodge-Manager

Managed all business operations efficiently in a high-paced full service atmosphere

Delivered guest hospitality and satisfaction as a priority for every customer

Managed all employee functions such as job responsibilities, scheduling, and performance

Performed talent acquisition to include interviewing, hiring, and training of all new employees

Completed all paperwork for new hires including I-9's and tax forms

Coordinated purchase orders in various departments

Confirmed food is being presented in a safe and professional matter

Handle all guest concerns or complaints and use feedback from the guests to implement positive changes within the business

Planned and coordinated banquet reservations and special events and meet all requests of the hosts to ensure an exquisite experience

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