America Darling Curl

210-***-**** ad1q7k@r.postjobfree.com LinkedIn: linkedin.com/in/america-curl

Skills

Experience with R, Tableau, SQL, HTML&CSS, project management, usability testing, user interviews, and card sorting Experience

Senior Proactive Monitoring Services Engineer – Salesforce Jan 2022 – Aug 2023

● Guide customers through the Proactive Services lifecycle, to ensure the alert setup aligns with expectations, and to help them fully realize the business value of the ProM service they’ve purchased

● Analyze data for customer accounts, on a quarterly basis, to provide reports of their improvement and gains from baseline, as well as present the trends and patterns that I have observed

● Troubleshoot errors in monitoring that appear on customer dashboards, and escalate all unmanageable cases to the appropriate development team

UX Analytics and Web development Intern – Arizona Health Sciences Library May 2021 – Aug 2021

● Reviewed web analytics, and facilitated user interviews with health sciences constituents, including students, faculty, staff, and the University of Arizona Health Sciences Library leadership team to learn more about user demographics and behavior.

● Reviewed past research data, including personas and card sorting, to create refreshed personas that represent the needs of UAHSL primary audiences

● Created, tested, and updated web content by auditing the existing information architecture and content.

● Became the resident expert in UA Sites functionality so that I could implement design elements, content, and navigation on the live website using UA Sites and Drupal 7 UX Student Assistant, Website Architecture and Content - UArizona Main Library April 2019 - May 2021

● Project manager for Health Sciences Library website integration:

Lead a cross-departmental team of the UX researchers and designers, librarians, and administrative support personnel, to integrate the Health Sciences and Main Library websites

Create agendas, track progress towards tasks, and document and track website changes

Collect and analyze data about web page usage to be used in future usability tests

Present findings to stakeholders about the changes made

● Conducted usability testing to inform website content for a new multimillion-dollar makerspace in the library

● Collaboratiely organized events for the local UX@UX organization, recruited speaker and sponsors, and facilitated presentations and workshops

Pharmacy Technician Trainee & Cashier – Walmart Tucson, AZ December 2017 - April 2019

● Intake and filling of prescriptions to assist the pharmacist in providing patient care.

● Maintain pharmacy paperwork, inventory, and supply orders.

● Handle purchases, returns, exchanges, and questions that customers may have. Research Associate Senior - University of Arizona Cancer Center Tucson, AZ August 2015 - March 2017

● Consult with researchers about the scope of their projects and process their histology specimens for testing.

● Write and maintain lab documentation and maintain lab equipment. Education

● B.A. Information & eSociety - University of Arizona August 2021

● Cert. Industrial Welding - Cuyahoga County Community College May 2024 Certifications

● Certified Associate in Project Management (CAPM) - Project Management Institute January 2024

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