Jean-Patrice Tchatat

Production Support Engineer / Application Support L2/L3

Professional Summary:

A seasoned IT professional with 20 years of experience in Production Support.

Supported various technology platforms and applications using Java, Python as well as Spectrum and Splunk under the scheduler Autosys.

Extensive experience in financial institutions in both Europe and the US.

Skilled in developing strategic objectives in line with business needs while delivering challenging projects on time through clear planning and direction.

Adept in actively engaging with cross-functional teams and handling operations and projects in a fast-moving, time- sensitive environment.

Experience includes Linux, Unix, Oracle, SQL, ETL, Informatica, Splunk, Autosys and Java.

Technical Skills

Languages: Java, C#, Python, C++ Pascal ADA Fortran

Data Base: Oracle, SQL Server

SQL Language: SQL

Server systems: Unix, Windows, Linux

Conceptual tools: Merise, SADT, Semantic Data Model, ITIL, Remedy,jenkins

System: Linux, Solaris, AIX, Windows ITSM

Network: WIFI LAN -TCP/IP, FTP, SNMP, LAN Manager, Neural Networks, TRANSPAC DSA. SUNNET Manager

Protocols: TCP IP, NFS, Load Balancing, Clarify

Scheduler: Autosys, Control-M, Spectrum, Dollar Univers, IBM Tivoli Batch Scheduler, ServiceNow

Storage: Quantum DXI 6500 7500 STORNEXT EMC TWS TSM 6.0

Administration tools/Supervision: Autosys (Workload, Performance, Supervision, Advance Storage Option), JS-PLAN, WebSphere 6.0, Patrol, Emulators X (Keax, Exceed Hummingbird), Ctrl M Attachmate NFS Client and FTP,

Hummingbird, PCAnywhere, Dialogue 3. WebEx, TSM, Control-M

Hardware: SUN, RISC 6000, Intel, Digital, MIPS, DXI7500, DXI3500, PC,

TNG Engineer Network Engineer: WebSphere Admin 6.0, Novell Windows, Unix Expertise, Oracle 6.0 TSM, Storage Quantum Product, ADA

Professional Experience

THE CLEARING HOUSE North Carolina Sep 2022-Feb 2023

Production Support Engineer/ Application Support Manager

Ran day to day operations within the technology platform.

Provided technical operation support for many applications under UNIX/Linux. /Windows

App dynamics service now. Autosys, ITSM

Took ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Also supported Linux, SQL,Splunk, Oracle, Python and Windows 10. Managed File Transfer

Provided 24/7 white glove, concierge VIP support.

Identified possible production failure scenarios, created incident tickets utilizing JIRA. Communicated effectively with development and internal business operations teams.

Identified vulnerabilities and opportunities for improvement as well as maintaining metrics to help develop analysis that will drive improvement in all areas of Production Services

Implementing Control-M/EM Security options by defining users and groups, and by selecting configuration options.

Day to day administration of Control-M/EM Server and its components, production batch schedules and ensure continuity of business services.

DTCC, Dallas, TX Dec 2021-Sep 2022

Production Support Engineer/ Application Support

Ran day to day operations within the technology platform.

Provided technical operation support for many applications under UNIX/Linux. Autosys,

Took ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Also supported Linux, SQL,Splunk, Oracle, Python and Windows 10.

Provided Level 3 support for .NET and Java based applications.

Barrister Global Services Network, Dallas, TX Sep 2020-Nov 2021

Production Support Engineer, Freelance Consultant/ Application Support

Production support at T-Mobile Hospital.

Wrote Shell scripts and provided storage management using NetBackup. Autosys, ITSM

Installed, maintained, and extended infrastructures of X.25 packet switch, Frame-Relay, DDN (Digital Data Network), and TCP/IP networks.

Fluency with Data structures, algorithms, Exception handling, Memory Management and debugging using gab.

Provided technical operation support for many applications under Unix, Oracle, Control-M, Jira.

Track record in identifying, conceptualizing, and introducing new technologies, products, features and ensuring they are driven to success both business and revenue wise in application/networking/embedded software

Took ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.

Deutche Bank America, North Carolina Mar 2020-Sep 2020

Production Support/ Application Support

Provided technical operation support for many applications driven under Java and Python.

Ran day to day operations within the technology platform.

Documenting all the procedures for configuration and debug Autosys,

Implemented UNIX Shell using shell script to deploy the application.

Developed a couple of information management systems based on FoxPro and C/C++

Specific work activities included Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support and Change/Configuration Management.

Freddie Mac Jan 2020-Feb 2020

Technical Support

Utilized ServiceNow/Autosys Remedy/Spectrum monitoring tools to support Java driven applications.

Built open-source network management system Open NMS and Cacti (cacti.net) on Linux (Debian) to monitor network equipment’s and application systems. ITSM

Key in designing Network Disaster Recovery plan for TSA including network redundancy, High Availability, and failover.

Bank of America Feb 2016-Dec 2019

Production Services

As a Production Services, was responsible for running day to day operations within the technology platform.

Working day to day on applications -Java & .NET under windows and Linux, also supporting some windows-based applications

Applications were Java and Python based. Also supported Linux, SQL, ETL, Informatica, MicroStrategy, Splunk, Oracle, DB2 and Windows 10.

Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team.

Software: HW/SW integration, SNMP, Intel IXP network processors, Real time kernels and embedded systems, C, C++, OOPS, inline assembly, firmware, Protocol implementation s/w, 8086, z80, 8051, micro controller Assembly Language, DOS Device Drivers, DOS / BIOS interrupts, Streams based Unix Device Driver, Unix Internals Autosys,

Specific work activities included Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support and Change/Configuration Management.

Provided customer service support to all end users and C Suite user.

Identified possible production failure scenarios, created incident tickets utilizing JIRA. Communicated effectively with development and internal business operations teams.

Identified vulnerabilities and opportunities for improvement as well as maintaining metrics to help develop analysis that will drive improvement in all areas of Production Services.

Created and enhanced administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards and procedures.

Took ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Consulted with end users to determine optimal configuration of equipment and applications.

Worked on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action.

Participated with management in the development of technology products, service standards and development efforts that impact the client/business area. Served as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints, and service requests.

Alcon Industries Nov 2014-Feb 2016

Technical Support

Provided technical operation support for many applications under UNIX/Linux/Windows, WebSphere, and Oracle.

Performed network/software installs, configuration, troubleshooting and hardware configuration.

Amdocs/AT&T Oct 2013-Nov 2014

Senior Technical Support Engineer

Provided support for central office (Batches, Systems) for front office application.

Provided failover scripting (shelll). Autosys,

Vital information Technology Oct 2009-Oct 2013

IT Senior Technical Support

Senior Operation Engineer/Supported Gold level customers.

Supervised twenty people withing technical support members.

Installed computer workload agents and servers in retails and banking environment (10,000 servers). Followed up of applications and storage management.

Changed and upgraded applications. New patches installation. posgress db.

Progressive- Equivalence, Paris, France Feb 2009-Oct 2009

IT Technical Support Engineer

Managed 100 field engineers all over the world.

Made sure all applications were in good condition and proper functionality.

Utilized BMC software Patrol. IBM Workstation installations.

Job Search Dec 2007-Jan 2009

Cap Gemini Group, Paris, France

Customers HPHP Hopital rodthild paris 12 OCP Pharma France pharmacie des porticus Nov 2001-Nov 2007

Senior IT Operation Engineer

Maintained 10 banking applications under Unix, Aix 4.2 and 5. Autosys,

Provided support for production environment applications. Used IBM Tivoli batch scheduler.

Wrote Shell scripts and provided storage management using NetBackup. Postgress db

Education

Cesi engineering school of computer sciences Master in information technology Paris Île De France - 2000

EPITA, Engineering school bachelor Artificial Intelligence and Computer sciences Paris Île De France - 1989

Faculté Polytechnique de Mons, Computer Science and Management - 1985

University of Bordeaux I, DEUG - 1985

Diplôme D Etudes Universitaires Générales Maths Physique - 1984

Lycée jean Calvin High school diploma - 1983

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