Fayetteville GA, *****

678-***-****

ad1q73@r.postjobfree.com

Alan Souza

Experience

****-******* ****** **** **** Instant Cash Offer Atlanta, GA

Performance Manager

Conducted Monthly Performance Review Meetings with Clients covering a wide array of topics, applications, and alternative uses for the KBB ICO Tool

oInitial Training

oRefresher Training

oAged Inventory

oService Integration

oBest Practices

Managed a book of 250+ clients nationwide remotely worth $2 Million + in MRR

Met or outperformed yearly Churn Benchmarks

Acted as a Liaison between clients and Multiple Teams to provide additional resources

oDigital Services

oImplementation

Addressed Client concerns regarding

oSubpar Results

oChanging Market Conditions

oVehicle Liquidation

oTechnical Support

Spearheaded creation of alternative uses of the tool to further increase acquisition rates

oVirtual walkthrough of how the ICO Process Works

oIntegration of video to guide customers through the ICO Process

oProduced a series of video content for clients to integrate into their ICO Follow Up Process

2018-2019 Mike Patton CDJR Lagrange, GA

General Sales Manager

Responsible for overseeing all New Variable Operations

oCIT

oRebate Collections

oHiring

oTraining

oCSI

oDesking

oPricing

oOrdering

Conducted Daily Save a Deal Meetings

Conducted Bi-Weekly One on One Meetings

Increased New Car Volume by 46% in Q3 & Q4 over Q1 & Q2

Increased New Car gross by 19% in Q3 & Q4 over Q1 & Q2

Decreased Average New Car Inventory age 31%

Decreased Floor Plan 34%

Increased Phone Closing Ratio 2.9% YoY

Increased Internet Closing Ratio 6.7% YoY

Maintained 100% CSI

2017-2018 Vanarama Atlanta, GA

Sales Team Lead

Responsible for Americanizing all customer facing documents

Implementing, streamlining, process mapping, and optimizing existing process for the American market

Oversaw building, testing, and implementation of all technologies necessary for business to be successful (CRM, Route One, Quotation Tool, etc.)

Responsible for recruiting and hiring of Sales and Admin Teams

Oversaw training of both foreign and domestic sales teams

Worked with Marketing team both Domestically and Internationally on all efforts to drive traffic through all advertising sources including the creation of Monthly Specials

Worked with lenders to discover any missed opportunities to get submitted deals approved

Researched, presented to, negotiated terms and signed Dealers into our Distribution Network

Closed customers on Lease Terms averaging $1,100 a copy

2015-2017 Dyer Volvo Atlanta, GA

New Car Sales Manager

Responsible For all New Car Variable Operations

oCIT

oRebate Collections

oHiring

oTraining

oCSI

oDesking

oPricing

oOrdering

Worked both New and Pre-Owned Deals

Responsible for ordering all New Inventory

Served as back up Finance Manager

Trained incoming F&I Floaters

Responsible for all New Car Advertising Strategies.

Conducted Daily Save a Deal Meetings

Conducted weekly One on One Training Sessions

Maintained 98% CSI

2013-2015 Jim Ellis Mazda and Maserati Atlanta, GA

Internet Sales Manager

Managed BDC consisting of three representatives as well as ten sales people, handling in excess of 500 leads per month

Recruited and trained all new hires

Ensured all inventory and pricing feeds were kept live and up to date for all avenues of digital advertising

Implemented 90 day follow up process

Implemented process for assigning shown appointments to sales people for seamless transition from BDC Reps to Sales People

Ensured daily task plans were completed by BDC Reps

Increased number of shown appointments in first 60 days by 60%

Increased number of shown appointments since taking over department by 127%

Increased number of sold vehicles on appointments set by BDC by 50%

Oversaw Implementation, Training, and Utilization of Call Revu

Consistently Ranked #1 among Dealer group with 7% Margin in Call Revu Metrics

Maintained Dealership Online Reputation Management with a focus on DealerRater and Cars.com

Increased DealerRater Rating for Mazda store from 3.5/5.0 to 4.9/5.0 by motivating Sales Force to solicit over 200 reviews over the course of two years

Mazda store maintained 5.0 Rating on Cars.com with over 200 reviews

Mazda Store Awarded 2015 Consumer Satisfaction Award by DealerRater

Acquired DealerRater certification for Maserati store

Maintained 5.0 Rating on both Cars.com and DealerRater soliciting over 20 reviews in past 60 days

Served as backup Desk Manager for both stores ensuring that all established processes were followed in the absence of one or more Sales Managers

Apprenticed in Pre-Owned Sales Management

2012-2012 FIAT of Atlanta Atlanta, GA

Finance Manager

Promoted to Finance Manager

Ensured accuracy of all paperwork

Established and maintained relationships with Lender Representatives

Averaged $908 per copy

2011-2012 FIAT of Atlanta Atlanta, GA

Internet Director

Completed OEM Training

Successfully re-marketed over 200 vehicles listed online in first month by rewriting descriptions for both New and Pre-Owned Vehicle, Ensuring an average of 35 Pictures per vehicle, and implementing pricing structure

Helped maintain 78% of FIAT Market Share

Responsible for answering all Internet Leads by phone, chat, email and text

Handled on average 172 Inquiries a month from all sources

Maintained Online Marketing of over 150 vehicles per month

Ensured all Window Stickers and As-Is Stickers were in place

Phone Ninja's Certified Averaging 4.4/5 on recorded live sales calls and consistently ranked in the top 10% of all Sales Personnel Nationwide

Coordinated VIP Sales Appointments for all Sales Personnel

Maintained 11.65% Closing Ratio YTD

Average Response time of 12 Minutes

Implemented Contact At Once chat client for all sites

Oversaw implementation, installation, and training of Izmo iLM and eLeads CRM

Maintained Monthly Meetings with 3rd Party Lead Providers

Implemented 90 Day Follow up process for all Internet Leads

Implemented CoVideo Video Response for Internet Leads

DealerRater Certified with 18 comments averaging 4.7/5

Supervised Off Site Dealership Sponsored Events

Served as Back up Finance Manager

Promoted to Finance Manager

Served as Back up Desk Manager

Served as Floor Manager

2011 Dyer and Dyer Volvo Atlanta, GA

eCommerce Director

Completed Sonic Automotive Training

Completed ELEADCRM EVO2 Training Courses

Completed Volvo VRC2 Training

Coordinated appointments of other sales consultants set by leads

Created a working method drawing in customers

Successfully doubled the number of appointments and cars sold month to

Managed and tracked progress of pending sales for five other eSales agents and sales people.

Generated daily reports on day-to-day progress of eSales Department updating sales managers

Averaged 32 appointments and 12 cars sold per month from Internet and Telephone Leads

2008 Volvo South Atlanta Union City, GA

Sales Representative

Completed OEM Training Courses

Education

Whitewater High School 2007

Gordon College Majoring in Business

Kennesaw State University Business/Political Science with a concentration in Legal Studies

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