MF Michelle Félix

Springdale, AR ***** 479-***-****

ad1q6r@r.postjobfree.com

PROFESSIONAL

SUMMARY

Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 16 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. SKILLS Application Tracking

Verify Agreements

Loan Application Management

Underwriting Support

Active Listening and Learning

Analytical and Critical Thinking

Customer Transactions

Financial Service Solutions

Customer Satisfaction

Financial Database Analysis

Microsoft Office

Payment Schedules

Loan Portfolio Growth

Payment Collection

Remote Video Conferencing

Accounts Payable and Accounts

Receivable

WORK HISTORY MORTGAGE LOAN SPECIALIST 05/2006 to 06/2022 Banco Popular De Puerto Rico San Juan, PR

Worked with underwriters to fix application problems and resolve issues. Explained different types of loans pertaining to client situations. Participated in industry events and conferences to build relationships and gain market intelligence.

Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Evaluated loan requests and documents to verify accuracy and completeness.

Monitored pipelines to track and log status of loans. ADMINISTRATIVE ASSISTANT 09/1999 to 03/2005

Orbit Offices, Inc. San Juan, PR

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Created and maintained databases to track and record customer data. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Processed customer orders accurately and within agreed timeframes to meet service standards.

Managed filing system, entered data and completed other clerical tasks. Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. EDUCATION Master in Human Resources EXPECTED IN 05/2024 AGM University, Orlando, FL

BBA Business Management 06/2021

Sistema Universitario Ana G Mendez - Universidad Metropolitana, Cupey, PR

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