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Customer Service Office Manager

Location:
San Francisco, CA, 94108
Posted:
December 06, 2023

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Resume:

Michelle Willett

*** **** ******, ***. **, San Francisco, CA 94108

Phone: 415-***-**** E-Mail: ad1q6i@r.postjobfree.com Summary

I received my B.A. in Criminal Justice Studies from San Francisco State University. During my time there, as a full-time student, I maintained a 3.94 GPA while working at a restaurant. I have completed San Francisco State’s ABA-Approved Paralegal Studies Certificate Program where I maintained a 4.00 GPA. I completed Continuing Legal Education, inclusive of extensive ethics training, again in July 2023 per code. My education has given me strong critical thinking, research, time maintenance and organizational skills. My years of experience in customer service and legal assistance highlight my strong work ethic, loyalty, interpersonal skills, and ability to prioritize obligations under stressful conditions. My incredible experience at the San Francisco Public Defender’s office, and small and large law firms, was the perfect connection between my education and previous work experience in the service industry. I look forward to expanding my knowledge. Experience

Berger Montague PC, San Francisco, CA 5/2023 – 10/2023 Paralegal & Office Manager

● Successfully open new remote office for a Philadelphia-based firm. Plan opening event.

● Organize and maintain physical and electronic files.

● Review and summarize deposition exhibits for class action lawsuits.

● Proofread, cite check, and add tables of contents and authorities to documents.

● Proficiency with Sharefile, Ricoh Relativity, iManage, Trial Director, Westlaw, and Everlaw.

Blaxter Blackman LLP, San Francisco, CA 5/2016 – 3/2023 Paralegal & Administrator

● Conduct investigations and document research sources.

● Draft and file/e-file legal documents and prepare research findings.

● Propound and review discovery, deposition, and trial testimony.

● Manage client and case files and archive documents.

● Prepare and file federal, appellate, and CA superior court documents.

● Oversee legal framework and provide timely updates on changes.

● Proficiency with Dropbox, Hightail, Microsoft Office, Outlook, and Clio.

● Attend and prepare for trials.

San Francisco Public Defender’s Office, San Francisco, CA 9/2015 – 1/2016 Contract Paralegal

● Trial binder preparation.

● Perform voir dire support and research.

● Investigate and interact with targets of subpoenas duces tecum.

● Perform research for trials, manufacture trial exhibits, and organize lengthy discovery.

● Pursue production of medical records, educational records and criminal background information.

Page 2

San Francisco Public Defender’s Office, San Francisco, CA 1/2015 – 8/2015 Paralegal Intern

● Investigation of and interaction with targets of subpoena duces tecums. Voir dire support and research. Trial research, trial exhibit manufacture and organization of lengthy discovery. Pursuance of medical, educational, and criminal background information. Drafting motions such as Pitchess and Bail/OR. Interviews and follow-up of incarcerated clients and their families. Vino!, San Francisco, CA 2012-2013

Wine Merchant

● Prepare weekly wine specials and write food pairings.

● Retail and inventory while assisting customers.

MarketBar Restaurant, San Francisco, CA

Server 4/2008 – 9/2016

● Maintained professional demeanor at high-volume, pricey Financial District lunch favorite. Showed ability to multitask while serving an average of twelve tables at once. Successfully communicated with a broad range of customers and colleagues, from business luncheons to international vacationers. Riverboat Delta King, Sacramento, CA

Bartender/Server 7/2001 – 3/2008

● Took managerial responsibility for bar patrons, servers, and product. Completed monthly inventory. Successfully handled high volumes of customers in a professional manner. California Trucking Association, West Sacramento, CA 4/2002 – 5/2004 Assistant to Senior Vice President of Governmental Affairs

● Professionally interacted with staff, members, and legislature. Screened phone calls, constructed schedules, itineraries, and travel arrangements. Instituted new filing system. Education

San Francisco State University, College of Extended Learning– San Francisco, CA 2015 ABA-Approved Paralegal Studies Certificate Program

● Completed coursework in Legal Research & Writing, Pleadings & Motions, Investigation, Discovery & Trial Preparation, Computer Applications in the Law Office, Criminal Law San Francisco State University – San Francisco, CA 2013 Bachelor of Arts, Criminal Justice

● Completed coursework in Ethics in Criminal Justice, Criminal Procedure, Community Corrections & Sentencing, and Juvenile Justice.



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