Customer Service General Manager

DEBRACE WILLIAMS

*** ****** ***., ********, **** 43222 · 614-***-****

****************@*****.***

Highly proactive Restaurant Manager with over 5 years of experience in team leadership in the restaurant industry. Background includes sales, management, and customer service. Flexible, results- oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Expertise in general operations management, staff development, training, and recruitment. Highly dedicated to career growth. Hardworking management professional with extensive daily planning and operations experience. Available to work a variety of shifts and weekends EXPERIENCE

OCTOBER 2017 – JUNE 2019

SHIFT LEAD, TACO BELL

Ensured customer satisfaction and product quality. Ensured that operations ran smoothly, efficiently, and according to standards while overseeing and directing employees. Was also responsible for cash management, organization, cleanliness and general problem-solving while on duty.

JUNE 2019 – MARCH 2020

WASTE MANAGEMENT, RUMPKE

Picked up trash and recycling and transported it to a landfill/sorting facility and recycling center. MARCH 2020 – NOVEMBER 2021

ASSISTANT GENERAL MANAGER, TACO BELL

Specialize in maintaining high customer satisfaction rates and dealing with customer service issues. Monitored inventory of fast-food supplies and submitted supply order forms. Provided counter assistance as necessary. Prepared daily staffing schedules for kitchen staff and counter staff.

NOVEMBER 2021 – PRESENT

GENERAL MANAGER, TACO BELL

Responsible for running a profitable restaurant in a fast-paced environment and for making sure the restaurant meets critical customer standards of quality, service, and cleanliness. Provides leadership, direction, training, and development and contributes to the success of the restaurant by building sales, hitting goals, as well as driving restaurant profitability. Decisions are guided by established policies/procedures. Control day-to-day operations - following cash control/security procedures, maintaining inventory, managing food and labor, reviewing financial reports and schedules, and taking appropriate actions.

2

EDUCATION

MARCH 2013

GED, OHIO CITY SCHOOLS

JANUARY 2019 – JANUARY 2020

CULINARY ARTS, COLUMBUS STATE COMMUNITY COLLEGE

SKILLS

Excellent communication skills

Strong interpersonal skills and conflict

resolution abilities

Basic business math and accounting skills

Ability to be a role model in employee

appearance and presentation

Strong planning and organization skills

Strong analytical/problem solving skills

Exceptional team building capability

REFERENCES

References upon request.

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