Professional Experience

QVC

Office Support Specialist/OSS

Chesapeake, VA

**/**** – 06/2023

Process payroll for contact center team members, as well as update schedules using the Verint system.

Administer team member corrective action notices.

Verify and change job skill code for team members.

Process request for vacation, personal time off, and other benefit times

Audit time entries to confirm adherence to company policies.

Maintain a high-level degree of sensitivity and discretion pertaining to confidential material.

QVC

Customer Service Representative

Chesapeake, VA

08/2016 – 10/2018

Manage large amounts of incoming calls.

Identify and assess customers’ needs to achieve satisfaction.

Build relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team targets and call handling quotas.

Handle complaints, provide appropriate solutions and alternatives.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Go the extra mile to engage customers.

Ability to multi-task, prioritize and manage time effectively.

Strong phone contact handling skills and active listening.

CVS Pharmacy

Cashier/Team Leader/Shift Supv.

Virginia Beach, VA

12/2015-08/2016

Opening and closing operation of facility

Process the arrival of store merchandise.

Oversee the operations of store employees.

Operate cash register for CVS Pharmacy.

Advise customers on purchases and provide excellent customer service.

Develop reputation for prompt, efficient service with high level of accuracy.

Resolve customer complaints by utilizing conflict resolutions skills.

Maintain thorough knowledge of store merchandise.

Developed constructive working relationships with others and maintained them over time.

CVS Pharmacy

Cashier/Team Leader/Shift Supv.

Virginia Beach, VA

12/2015-08/2016

Calculate total payments received during a period and reconcile this with total sales.

Compile and maintain monetary reports and records.

Transport daily income to financial institution

Federal Express Corp.

Sr. International Control Agent

Memphis, TN

07/1990-08/2015

Managed import /export office and staff in such a way that all deadlines can be met.

Coordinated Federal Express Corporation’s import /export processes in a cost effective and efficient way.

Ensured Federal Express Corporation’s compliance with all regulations regarding Imports and Exports.

Built strategic, professional and ethical relationships with internal clients and external entities in the industry.

Maintained effective and professional relationships with external entities.

Ensured compliance with Federal Express Corporation policies, procedures and IT standards.

Assisted management in developing procurement policies, procedures, processes.

Accurate and timely reporting of relevant management information to Strategic Procurement Manager.

Monitored, controlled, checked or assisted with issuing of all Import /Export documents.

Tracked shipments and communicated with clients about the package's progress.

Checked import/export documentation for accuracy to determine cargo contents.

Prepared final reports of international and domestic daily activities.

Inspected, counted and rejected items received and verified; commodities not meeting US transportation criteria.

Assisted Customs Border Patrol in International documentation of cargo.

Fogelman Properties

Leasing Agent / On-site Property Mgr.

Kenilworth Apts / Brookwood Apts

Memphis, TN

05/1987 - 05/1990

Greet perspective tenants

Provide and submit leasing applications to leasers and verify eligibility for renting.

Maintain and file documents for current and perspective residents.

Communicate with perspective tenants of application results

Inspect properties before occupancy and after vacancies

Accept rent payments, security deposits, and other applicable fees

Notify tenants of late payments

Address tenants concerns and apartment issues

Provide written correspondence to tenants of possible evictions

File writs for tenant evictions

Accompany law enforcement on tenant evictions

Keep system updated of empty units

Advertise and display apartment vacancies

Professional References Available Upon Request

Contact this candidate