JESSE LOPEZ

***** ***** ***** **.

Spring, Texas 77379

Mobile 346-***-**** ad1q5k@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Excell(COMPUCOM) Cigna Insurance Help Desk Setup for returning employees Aug 2023 – Aug 2023

●Responsible for migration troubleshooting

●Responsible for deploying hardware

●Responsible for answering email hardware or software issues

Excell(COMPUCOM) Veolia, Tomball Help Desk and Immigration Feb 2023 – May 2023

●Responsible for installing and troubleshooting software. Microsoft Office 365

●Responsible for migration troubleshooting

●Responsible for responding to Service Now ticket resolutions

●Responsible for answering email hardware or software issues

Goodwill Industries-Houston – imaging and Help Desk Nov 2022 – Feb 2023

●Responsible for installing and troubleshooting software. Office 365 suite

●Re image laptops and Iphones

●In take hardware from clients leaving company or exchanging hardware

Excell (Coke Cola – NorthPoint) Imaging Aug 2022 Oct 2022

●Responsible for installing and troubleshooting software. Responsible for office 365 suite

●Travel and install desktops at out-of-town location.

●Replace and install desktops at Northpoint location

●Image Desktops and Laptops

●Completed project month ahead of schedule

●Periodically help users walk-in the office for laptop support

GTS (Spring independent School District) Help desk and Imaging April 2022 March 2022

●Responsible for installing and troubleshooting software.

●Responsible for instructing teachers and students with applications.

●Document & assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application

Eplus ( Texas Children'sHospital) Help Desk and Imaging Dec 2021-Jan 2022

●Responsible for migration and implementation of Windows 7 to Windows10

●IInstalled and troubleshoot office 365 suite

●Help Desk responsibility of directing client to password reset website

●Document all call and assign calls to appropriate dept

●Use Service Now (Knowledge base) to resolve or assign tickets to depts

Ispere (Spring Branch independent School District Hesk desk and support Aug 2021 -Sept 2021

●Responsible for installing and troubleshooting software.

●Responsible for instructing teachers and students with applications.

●Document & assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application

●Worked Help Desk to reset passwords, create temporary passwords

Cocolevio– Houston, San Antonio, Texas March 2021 – May 2021

Remote Desktop Support (Dell – Boeing )

●Responsible for installing and troubleshooting software via remote control software (office 365)

●Responsible for instructing customers with application via remote control software

●Used ServiceNow to Document & assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application or Windows Registry.

●Correct Performance Issues due to virus or incompatibility browser, or application

●Format or Repair Workstations or Laptops

●Map Network Drives, Assign and Configure Network Printers

●Trouble shoot Connectivity wired workstation or wireless laptops issues.

●Capable of interfacing with various clients

Stericycle (two-week contract) March 2020

I would travel to various sites around houston to perform an in-place upgrade of Windows 7 to Windows10

In the years between 2014 2018

I had to quit working because my wife became sick with cancer. She

Did’nt want to have a bad experience at a resting home. Instead preferred to die in peace at home

But during those years I did offer my talent to friends and family my expertise.

For free or installed new operating systems or repair or upgrade their equipment

Houston Champions golf course. 2018 to present (part time)

Starter/Marshall

Responsible for members and guests authorized to play golf. Also insure each player

Follow the rules and regulations of the club otherwise write them up for violating the course. Aaked for recommendations of migration to wireless network and improve.

The reach to each of the snack bar wirelessly

BHP Billiton – Houston, TX Aug 2013 – March 2014

Desktop Support

●Responsible for installing and troubleshooting software.

●Responsible for instructing customers with applications.

●Document & assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application or Windows Registry.

●Correct Performance Issues due to virus or incompatibility browser, or application

●Format or Repair Workstations or Laptops

●Map Network Drives, Assign and Configure Network Printers

●Trouble shoot Connectivity wired workstation or wireless laptops issues.

●Capable of interfacing with various clients

●Disable PXE before successful migration.

●Ensure successful login into Domain.

●Reboot Workstation or Laptop to insure booting from hard drive.

●Document any issues with hardware or software issues.

●Leave pamphlet on how to use Windows 7

Digisonics – Houston, TX Oct 2012 – Aug 2013

Desktop Support

●Responsible for installing and troubleshooting Digisonics software.

●Responsible for instructing customers with applications.

●Document & assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application or Windows Registry.

● Correct Performance Issues due to virus or incompatibility browser, or application

●Format or Repair Workstations or Laptops

●Map Network Drives, Assign and Configure Network Printers

●Trouble shoot Connectivity wired workstation or wireless laptops issues.

●Capable of interfacing with various clients from IT Administrators, Nurses, Doctors

Consultant Sept 2011-Aug 2012

Southwestern Energy -Houston, TX Aug 2012

Windows 7 Consultant

●Disable PXE after successful migration.

●Ensure successful login into Domain

●Reboot Workstation or Laptop to insure booting from Hard drive.

●Document any issues with hardware or software issues.

●Leave pamphlet on how to use Windows 7

●Use Symantec Altris Deployment Solution to monitor progress of migrations.

South Texas Power Plant – Bay City, TX Jul 2012

Exchange Server Analyst

●Use Microsoft 2007 Exchange Management Console or Microsoft 2010 Exchange Management Console for migration

Phase 1 migrating 1483 mailboxes from Outlook 2003 to Outlook 2010

●Phase 2 migrating 500 cell phone users with Blackberry, iPhones, iPad, Androids.

●Use Power Shell command to get status statistics and update completions of migrations.

●Triage and document mailbox issues

●Create documents to resolve mailbox migrations with error codes for Help Desk.

●Inform and train Help Desk personnel the procedural documentations for mailbox issues.

●Provide Desktop coverage in resolving mailbox migration issues via phone or desk side.

●Escalate Mailbox migration unresolved issues to Lead Project Exchange Admin or Senior Network Admin

IBM – Houston, TX Feb 2012 – Jul 2012

Computer Analyst

●Notify State Farm Agent 48 hours in advance to ensure shipped equipment has arrived for installation.

●Run Company Scripts to Backup and Restore laptops, and triage issues.

●Responsible for installing hardware and software at area State Farm offices in my district.

●Configure and install Laptops and Printers, Alternate Backup Unit,

●Document & assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application or Windows Registry.

●Scheduled Fed Ex pick up returned equipment.

●Leave documentation of procedures performed at office, new LAN printer, setting up Outlook email.

NewPark Drilling – Woodlands, TX Sep 2011 – Dec 2011

Service Desk

●Responsible for installing Oracle E-Business Suite to customers via TeamViewer remote control

●Responsible for instructing customers with applications.

●Document, assign responsible parties or escalate issues to resolving hardware or software issues.

●Diagnose & Troubleshooting Installation Issues per application or Windows Registry

●Correct Performance Issues due to virus or incompatibility browser, or application

●Reset Passwords for Outlook or Network Passwords

●Format or Repair Workstations or Laptops

●Map Network Drives, Assign and Configure Network Printers

●Trouble shoot Connectivity wired workstation or wireless laptops issues

●Create PSTs for Email customers due to storage space notification via Exchange Administrator

City of Houston Legal Department – Houston, TX Aug 1996 – Jun 2011

LAN Specialist/Senior Computer Analyst

●Responsible for 250 Users, operating under Windows NT 4.0, Microsoft Server 2003 Network across three remotes sites

●Manage a team of 5 to 10 people on Help Desk and installing mew desktops

●Install and Configure HP Proliant Servers for Microsoft Domains or Active Directory membership

●Responsible for Asset Management of Computer Equipment and removal for destruction.

●Responsible for SAP Installations and Troubleshooting at the Desktop

●Responsible for migration and implementation of Windows 7 and Microsoft Office Suite 2007

●Responsible for creating LexisNexis accounts or troubleshooting.

●Diagnose & Troubleshoot Network Connectivity from workstation or server back to Cisco box

●Provide end user training for hardware or software, in addition troubleshoot & repair hardware or software issues. Attend Weekly Departmental Meetings for Software or Hardware issues

●Responsible for Daily Backup and Restores of files for users.

●Responsible for Notebook VPN training and configurations

●Created Step by Step migration of workstations from Windows 95 to Windows XP.

●Reconfigured Network Infrastructure for servers, desktops, and printers, from shared 10mps to 10/100 mps switched.

●Responsible for Service packs, ROM patches and Virus Updates to Workstations and Servers

●Create Users Accounts for NT Servers and Microsoft Servers, Email accounts

●Used Symantec Ghost to configure workstations for Apps, Win95, Win98, Windows 7 in addition for TCP/IP for Internet Connectivity and SQL Server access

●Setup Peer to Peer Network and Configure CD Tower for CD Sharing

●Evaluate, recommend and project 5 year forecast for Future Migration path for hardware or software.

●Supervision of two junior PC/Network technicians, addition yearly job performance evaluations

●Communicate with Vendors, on requirements for ordering hardware or software, in compliance with the City of Houston Rules and Regulations

●Responsible for Y2K testing and readiness for hardware and software issues

●Winner of Eagle Award, 1' year with the firm, for outstanding job performance

City of Houston Planning & Development – Houston, TX 1993 – 1996

Computer Analyst

●PC Support for Hardware & Software issues

●Evaluate, recommend and install hardware or software, also provide end user training

●Manage a team of 2 to 5 people on Help desk and installing software and hardware

●Developed and installed First Departmental Peer to Peer Network

●Installed First Bulletin Board System (Pre Internet) for file transfer, in the transmission of Plats

●Troubleshoot & Repair hardware or software issues

●Award for Developing Electronic Transfer of Files via modems (Pre Internet), saving $50,000 annually

TECHNICAL EXPERIENCE

Hardware Experience: IBM 3090, IBM 3033, 370/168, 360/65 20, Xerox 9700 & 1200, IBM SYS/38, Harris 1600, IBLN4 XT/AT, Compaq Proliant 1000 &3000, Compaq Prosignia 200 & 800, Compaq Systempro, Compaq Deskpro 486, 386, 286, Compaq Deskpro EP 333 & 400,Gateway E3000, SMC Ultra Ethernet Interface card, SMC 3812 Concentrator, 3COvi 509 Interface card, 3COM l0/ 100 interface card, EAGLE NE2000 Interface card, 3COM FMS I 1 Concentrator, COLORADO Power Tape Backup, COLORADO Jumbo Tape Backup, U.S. Robotics Sportster Internal & external modems 14400 56K, Practical Peripherals External Modems 14400, Adaptec 1520, Seagate Scorpion 96 external tape backup, Compaq 20/35 & 35/70 DLT Tape Backup, ProCom Technology CD Tower, Cisco Switches 5509, 4500, Linksys E3000 Wireless Router, Verizon Pantech USB UL290, HP Office Jet 8000, 8500, 8600, IPAD, Blackberry Bold, Storm phones, Google Altrix 2

Software Experience: Novell Netware 3.11, 4.0, 4.11, 5 & 5.1, Windows NT Server 4.0, Microsoft Windows 2000, 2003, Lotus Ccmail 2.0 & 8.0, Lotus 123 Dos & Window Version, Harvard Graphics Dos & Windows Versions, Dbase III Plus, Dbase IV, Alpha IV, Paradox 3.5 7 for Windows, Freelance Plus, Wordperfect 5.1, 6.1,8.0 for Windows, Word for Windows 2.0, 6.0, 97, 2000, Windows 3.0, 3.11, 95, 98, NT, 2000, XP, Windows 7, DOS 5.0 & 6.22, PKZIP & PKUNZIP, 3.0, WINZIP 7.0, Xtree Gold, Major BBS Ver.6.2, Excel 4.0, 5.0, 97, 2000, Intel Proshare Conferencing Ver.1.5, Autovue for Autocadd, Autocadd for Windows ver.12, Microsoft Access 2.0, 2000, Netscape, Microsoft Explorer 3.0, 4.0,5.0,6.0.7.0.8.0 Seagate Backup Exec for Netware Ver.8.0, 8.5, Seagate Backup Exec for NT, Exchange, SQL, Westmate 7.0, Zenworks 1.0, 2.0, Symantec Ghost., Omni page 10, Cisco VPN Client, Net Motion Client, Microsoft Office 2000,2003, 2007, 2010,Microsoft Office 365, Microsoft Project, VisioWindows Virtual PC, LexisNexis, SAP Frontend Version 7.20, TeamViewer Ver. 5., Citrix, Numara Track-IT, Microsoft Exchange Server Console 2007, Microsoft Exchange Server Console 2010, Power Shell, Symantec Alitris Deployment Solution, Digiview, OB View, Gotomypc, Ammyy.com, Join.me,Logmein.com.,Dameware, Service Now,

EDUCATION

CTREC Education Center – Houston, TX

Implementing Microsoft Windows 2000 Professional & Server, 2002

Microsoft SQL Service Installation & Administration, 1999

Microsoft SQL Service Database Design, 2000

New Horizons Education Center – Houston, TX

Novell 4.x Installation and Administration, 1995

Microsoft NT Server Installation and Configuration, 1996

North Harris County College – Houston, TX 1995

Introduction to TCP/IP

Compucom Education Center – Dallas, TX 1993

Novell Training for Certified Network Engineer

University of Houston – Houston, TX 1978

Bachelor of Science - Hotel & Restaurant Management

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