Jose Almazan

**** *. **** ***.

Anaheim, Ca 714-***-****

ad1q5h@r.postjobfree.com

EXPERIENCE

Dave and Busters - May 2014-Oct 2023

Operations Manager (5/2019)-Help to manage opening and closing duties including making sure the store runs efficiently as possible. Answer phones promptly and help any guest complaints or needs. I also assist servers in all areas, party host to facilitate their experience while having a private event. Most importantly manage labor and sales every hour as well for the period and overseeing 186 employees.

HR(4/2020)- Involved with recruiting new hires and going through the hiring process which included phone screening, in person interviews. Once hired I would process I-9's and background checks and facilitate with orientation and training. Retention rate averaged every period around 86%-89%.

SERVER(6/2018)- Ensuring our guest have an unparalleled experience by providing fast, friendly service and also being attentive with all our guests needs and questions. Getting up to date with our promotions and our specials. Being knowledgeable of our menu items and drinks.

Front Desk/Host (7/2016)- Answer phone calls in the front desk and promptly answer any questions they may have. Process credit and cash payments when purchasing our power cards or paying out for their pool or shuffleboard rentals. In the host stand I made sure our guest got greeted and sat promptly and accommodated any walk-in parties.

Game Technician (5/2014)- Maintaining games in perfect condition and providing our guests with accurate information on any promos and specials in our building. Keeping up to date with our latest games. Always maintain our midway clean by picking up used glass and spot sweeping our whole midway.

Monco Products Sep 2009-Oct2014

Warehouse Management- Answered phone calls for any orders our clients needed to make. Maintain a safe and clean environment in the warehouse. Inventory our products in our system and update for any changes made throughout the weck.

Deliver our products to our clients and file all invoices.

Burlington Coat Factory Mar 2008-Aug 2009

Cashier- Responsible to make sure my bank was parred with the right amount of cash. Processed returns and layaways.

Maintain a knowledgeable idea of our promotions and sales we had through our store. Give great customer service to our guest and encourage their return.

EDUCATION - Rancho Alamitos High School 2004-2008

Skills - Fluent in Spanish, Proficient in Microsoft 365, and able to work well in groups, multi-tasking and meeting sales.