SKILLS

Professional & Personality Insight:

·Psychology background laid foundation for development of customer service abilities.

·Customer service, client relationship, and case management are handled with professional ease.

·Energy and passion for sales has been a passion for many years regularly exceeding quotas.

·Retail Sales, B2B C-level, Channel, IT Recruiting Trained and Mentored IT personnel

·Use of Oracle, AWS, Azure, SAP, and SalesForce as well as proprietary software

EDUCATION

Bachelor of Arts (Psychology), Cum Laude, University of Texas at Dallas 1996

Chewy – Customer Service Representative September 2021 to 4/2023

Pet Food, Supplies, Pharmacy Items and everything Pet Related Dallas, TX

·Chewy.com is a world class provider of pet food, supplies and pharmacy items with over 50 million customer, open 365 days a year 24 hours a day.

·Provide superior customer service requirements and management of accounts including “on the spot” responsibility regarding disposition on orders while maintaining KPI’s to include First Call Resolutions, as well as Quality Experience and others to provide a “7 Star” experience for our millions of customers.

·Use Oracle as our ERP as well as AWS, Workday, Slack as well as our software applications in a cloud-based environment.

Contract work with Microsoft Sales Support April to May 2021

·Short contract with Apex to support end users with Microsoft products such as 365 and Azure.

McAfee, LLC – Inside Sales Representative July 2020 to January 2021

Cyber-Security Plano, TX

·Customer retainage is a priority built from strong relationships with channel and user customers.

·Mastered machine learning and cloud-based environments working in personal home office.

·Highly skilled in building client rapport and maintain consistent follow-through to monitor product performance and provide high value to the customer.

GPSTrackit – Account Executive 3/2019 – 7/2020

Web-based Fleet Solutions and GPS Fleet Tracking, Flower Mound, TX

·Used cold calls and leads to sell and manage GPS tracking software (SaaS) and hardware sales.

·Priority was to provide product performance and value to clients and excelled in communicating.

·Achieved or exceeded quotas every month, tripled my quota the first quota of my employment.

Thomson Reuters – Technical Product Support/Management 8/2016 – 03/2019

Tax and Accounting Division – Direct and Indirect Tax, Carrollton, TX

·Communicated easily with clients to determine the genesis of issues and how to best deliver solutions using a myriad of software products.

·Worked with major accounting firms, including KPMG, Deloitte, BDO, Ernst & Young, Grant

Thornton, as well as Fortune 500 companies, Shell, IBM, and others.

·Established permanent rapport with clients because of excellent communication abilities.

·Worked with tax professionals and IT engineers to solve client technical issues.

·Managed cases with dynamic VAT, global, state, and local taxes that required constant updates.

·Recognized the need for product upgrades providing personal bonus and additional revenue for our group.

STARBUCK’S – Partner / Barista 10/2013 – 04/30/2019

International retailer of quality consumer coffee, tea products, Dallas, TX

·Recognized for making a difference and improving morale within the store, as well as provided excellent customer experience - Partner of the Quarter Award.

·Excelled in sales and customer experience, as well as mentoring and training others.

BEST BUY MOBILE - Lead Sales Consultant 8/2014 – 2/2015

Retailer specializing in small electronics (cell phones, tablets, etc.), Plano, TX

·Supervised 5 sales consultants, activated phones & tablets, sold items to enhance and protect

customers’ products.

·Provided information on all devices helped customer find best use for their requirements.

·Held key-holder responsibilities such as balancing the safe and registers at store opening and closing, assigning positions to sales consultants and demonstrating products on the floor.

SANDALWOOD MANAGEMENT - Property Manager 2012 − 2013

Property owner headquartered in Austin, Montreal and Dallas, TX

·Company owns over 80 properties/6-million sq. ft. retail and office and over4,000 multi-family.

·Managed five properties with more than 200 duplexes in Dallas and Justin TX.

·Marketed and maintained properties to increase traffic, attract, and retain residents.

·Supervised leasing and maintenance staff; negotiated with contractors; managed accounting and maintained resident screening.

COMMUNITY INVOLVEMENT

For more than 10 years, volunteered for several local charities and community services and is an officer of the Court in Collin County.

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