Customer Service High Level

Danielle K. Mootz 530-***-**** ad1q49@r.postjobfree.com

SKILLS PROFILE

Possess strong verbal and written communication skills

Years of experience providing customer service in private and public sector

Detail oriented with analytical approach to data collection and reporting

Ability to multitask, prioritize and delegate tasks and projects

High level of commitment to deadlines and time management

WORK EXPERIENCE

Dasher DoorDash application January 2023 - Present

• Efficiently pickup and deliver food and items for customers via the DoorDash application.

• Meet delivery timelines and resolve any issues with establishments on customers behalf.

• Shop for grocery and other items for customer utilizing DoorDash redcard for payment.

• Handle customer changes and complaints in timely and efficient manner.

• Utilize my own transportation and vehicle maintenance to provide service to customers.

Reset Personnel Instawork application November 2022 – Present

• Perform shelf resets according to data via planograms.

• Meet strict timelines from management to complete resets in Safeway stores in the area.

• Work independently with a small team to efficiently ovcrhaul products on stores.

• Create asthetically pleasing product displays increasing awareness of new products and increasing sales.

• Commuicate to store management and staff regarding resets and coordinate timelines and sets with staff.

Consultant Disability Action Center, Inc. January 2020 – March 2020

• Evaluated and streamlined client intake process

• Created new staff position in response to program needs

• Overhauled client files and purged inactive files

• Reviewed current and potential future grants

• Attended meetings and worked with staff at Department of Rehabilitation

Clerk/Cashier Chico Scrap Metal, Inc April 2015 – November 2019

• Greeted and directed customers, visitors, and callers

• Provided information regarding state policies and on-site policies

• Completed forms and maintained office records

• Managed multiline phone system and directed calls to appropriate staff

• Provided backup support to scale operators and handled customer complaints

• Collected and prepared invoices and reports in DORIS information system for payments

• Communicated operations issues to manager and acted as a liaison to laborers

• Maintained high level of confidentiality for sensitive documents and legal matters

Private/In-home Care Provider August 2012 – December 2017

• Administered bedside care and support to terminally ill family members

• Performed healthcare related tasks; taking vitals, dispensing meds, changing bandages

• Trained in and performed specialized healthcare tasks including wound care, oxygen therapy, catheter

monitoring and maintenance and dispensing of compound and complex medications

• Became proficient in using oxygen machines, wound vacuum and care, lift and transfer equipment, CPAP equipment, port maintenance and range mobility devices, walkers, wheelchairs, crutches and canes

• Assisted patient in filing for SSDI and Veterans benefits, obtaining medical records, treatment, disability evaluation rating and services, reopened VA claim for Agent Orange exposure and completed end of life documents

Personal Assistant Huwaldt Enterprises Inc. December 2009 – May 2012

• Maintained client files and returned phone calls

• Prepared invoices and maintained client billing data

• Attended meetings and scheduled appointments and services

Client Advocate Training Towards Self Reliance Inc. October 2008 – December 2009

• Maintained client files and returned phone calls

• Prepared invoices and maintained client billing data

• Attended meetings and scheduled appointments and services

Evaluator II California State University, Chico July 2007 – September 2008

• Evaluated students eligibility for graduation and completion of their Master’s degree requirements

• Liaison between staff and students communicating CSU and department specific graduation requirements

• Assisted in building new software program to track outcomes and retention

RELATED WORK EXPERIENCE

Disability Action Center Board of Directors Secretary February 2019 – February 2022

Provided board members, staff and clients with minutes for board meetings. Ran quarterly meetings and provided and maintained appropriate technology for each meeting. Participates in fundraising, advocacy and recruitment for the center.

Love Chapmantown Community Coalition Volunteer February 2014 – November 2016

Organized and oversaw Chico Scrap Metal’s participation in the annual neighborhood cleanup. Collaborated with other agencies donating time and services and directing volunteers and neighbors.

Attended monthly meetings and community activities advocating for the coalition

Worked closely with Chapmantown citizens to address neighborhood concerns and annexation

Extended Opportunity Program and Services Board Secretary October 2000 – September 2004

Recorded and disseminated board meeting minutes to all community college programs in California

Organized and attended conferences and annual meetings statewide. Scheduled and ran monthly meetings provided clerical support to board members and staff

EDUCATION

American River College Associate Arts, Liberal Studies 1998

Chico Senior High School Diploma 1995

REFERENCES UPON REQUEST

Contact this candidate