Customer Service Information Systems

Hamzah Anani

Phone: 330-***-****

Email: *************@*****.***

LinkedIn: linkedin.com/in/hamzah-anani-502641176/

Professional Summary

Technologically adept professional with expertise in computer and information systems. Bilingual in English and Arabic, proficient in utilizing ticketing systems to troubleshoot equipment issues, operating systems, and software. Work Experience

Security Technician, Carnation Security Services

From: August 2023 To: Current Alliance, Ohio USA

Installing advanced security systems, testing equipment, and troubleshooting existing Honeywell systems

Delivering high-level customer service while working within their residencies and businesses Operator/Production Associate, Pivot Staffing/Berry Global From: January 2023 To: May 2023 Aurora, Ohio USA

Operating and maintaining various machines and completing various tasks to meet production needs. Field Technician, Charter/Spectrum

From: April 2022 To: October 2022 Akron, Ohio USA

Servicing technical issues at customer residencies, including repairing and replacing service lines

Delivering exceptional customer service which included explaining the process and answering questions

Installing modems, routers and various internet devices

Extensive safety training for working out in the field Technical Support Representative, Saleh Hossain Salem Alsalamah From: September 2019 To: July 2020 Jeddah, Saudi Arabia

Using ticketing system to troubleshoot computers, software and various types of technical equipment.

Managed, serviced and conducted light repairs on equipment

Performed software integrations on computers

Installed and troubleshooted network printers and blue tooth devices

Conducted reviews of contracts and bonds

Intern – Computer Lab Technician, Kent State University, College of Business Administration From: May 2018 To: November 2018 Kent, Ohio USA

Providing technical support to faculty and students.

Imaging computers, installing network printers and devices, networking and mapping computer drives

Maintaining and replacing broken equipment, replacing cables and hardware

Managing ticketing system and resolving service tickets

Managing the University’s equipment loaner programs Foreign Exchange Student, Kent State University

From: January 2012 To: December 2019 Kent, Ohio

Writing, editing and printing reports for various courses.

Cohesively working as a team to meet strict deadlines and develop group projects.

In-depth studying of: Computer information systems, hardware applications, business management, equipment repair, operating systems, programing, coding and other courses geared towards information technology. Education

Bachelor of Business Administration, Computer and Information Systems, Kent State University From: 2012 To: 2018 Kent, Ohio USA

Studied as a foreign exchange student from Saudi Arabia on F-1 Visa

Adapted to a new environment, culture and language while meeting requirements to maintain full scholarship

Unable to work (outside curriculum required internship) while residing with F-1 Student Visa

Studied various courses on computer information systems along with business courses

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