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Customer Service El Paso

Location:
Fountain, CO, 80817
Posted:
December 06, 2023

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Resume:

June Moses

**** ******* ***, ******** *******, CO 80925 Home: 719-***-**** Cell: 719-***-****: ad1q3z@r.postjobfree.com

Executive Profile

Career Objective: To obtain a position utilizing my 30 plus years of experience in the areas of management, public safety and leadership development.

Skill Highlights

Communication Skills

Team Player

Team Building Skills

Computer Skills

Problem Solving Skills

Maintaining Statistical Data

•Organizational Skills

•Time Management Skills

•Critical Thinking Skills

•Delegation Skills

Professional Experience

DMV Greeter (Fort Carson) Part Time

February 14, 2022- July 31, 2023

El Paso County – Colorado Springs, CO

Greets soldiers, retirees and civilians

Checks all their paperwork for correctness

Supply clients with any need paperwork

Issue clients their number

Make sure company forms are up to date

Runs copier machine and fax machine

Customer Service Agent

August 4, 2021- February 4, 2022

Airport Terminal Service

Works Baggage Service Office

Works Kiosk

DMV Greeter (Fort Carson)

March 5,2018 to July 23, 2021 (Retired)

El Paso County – Colorado Springs, CO

Greets soldiers, retirees and civilians

Checks all their paperwork for correctness

Supply clients with any need paperwork

Issue clients their number

Make sure company forms are up to date

Runs copier machine and fax machine

Security Corporal

June 3, 2013 to August 11, 2017 (Retired)

El Paso County – Colorado Springs, CO

•Provides hands on supervision over security officers.

•Reviews reports, logs, and other department paperwork for accuracy, correctness, and content as necessary.

•Ensures that all operating procedures are followed.

•Ensures all responsibilities of assignments are met.

•Uses County and department policy and procedure, along with judgment and experience, to determine most appropriate course of action to follow during problematic situations.

•Presents testimony in court when necessary.

•Ensures that subordinates follow department policy and procedure, local and state law and County rules and regulations to reach solutions.

Security Officer (Armed)

May 28, 2012 to June 2, 2013

El Paso County – Colorado Springs, CO

•Investigates and reports incidents on County property.

•As needed, conducts searches of individuals and arrest violators.

•Performs self-defense and arrest control techniques when needed.

•Provides protection for County and State officials, special events, data processing operations, County and District Court operations, election return process, and other related activities.

•Monitors, sets, and responds to County burglar and fire alarm systems.

•Transports evidence and presents testimony in court when necessary.

•Works with employees and the public in a courteous but persuasive manner.

Access Control Officer (Unarmed)

August 8, 2011 to May 27, 2012

El Paso County – Colorado Springs, CO.

•Writes accurate, truthful, detailed reports

• Maintains accurate logs

•Monitors closed circuit television and audible alarm systems

•Answers phone in the Security Operations Center, and performs general dispatcher duties

• Interacts effectively and professionally with the public, members of law enforcement and other protective services, building occupants, and fellow employees

• Determined suspicious objects through the use of computerized x-ray scanning equipment

•Electronically and/or physically search courthouse entrants for weapons and other prohibited contraband.

Certified Test Administrator

October 2010 to August 2011

Pearson VUE – Colorado Springs, CO.

•Provides a secure exam delivery and superior customer service Understands and complies with all testing procedures

• Checks in examinees, verifies identification, and explains exam process

•Monitors examinees while testing Maintains a secure testing environment

•Communicates with internal departments to investigate and fix technical issues

•Strictly adheres to company policies using careful judgment Other duties as assigned.

Intensive Supervision Officer I

June 2010 to July 2010

Wichita, KS

•Reports to the Intensive Supervision Officer III

•Assist assigned clients in following their terms and conditions of probation

•Gather and verify client intake information

•Complete professional assessments

•Develop and implement a supervision plan

•Secure community resources to meet client needs

•Explain applicable laws, regulations and standards of behavior to clients and their families

•Use professional interviewing techniques to motivate and assist clients in setting and meeting goals

•Report client's progress and all alleged violations of probation to the court as necessary

•Create and maintain all legal documents, reports, social documents, chronological and statistical reports

• Complete all data entry into the required database

•Use a two-way radio

•Participate in court hearings by investigating problems, court reports and presenting same to the Judge, District Attorney, and Defense Attorney Present evidence and recommendations to the court

•Perform liaison duties in coordinating client's involvement.

Corrections Coordinator

September 2005 to June 2010

Wichita, KS.

•Reports to the Facility Administrator

• Provide oversight and management of an adolescent boys aftercare program

•Communicated the mission, goals and objectives of the department

• Monitor program expenditures

•Organize and lead weekly program meetings

• Implement evidence-based programming for juvenile clients

•Develop, update, and ensure implementation of policies and procedures for the program

• Keep program audit ready by outside agencies (JJA, and KDHE Licensing)

•Supervise the work of the Case Coordinators, the Intervention Services Officer and Employment Prep Instructor

•Complete performance-based employee evaluations

•Serve as liaison to the community, internal, and external shareholders

•Department trainer of new procedures and protocol

•Help in interviewing and hiring decisions.

Transaction Processor

January 2005 to April 2005

Affiliated Computer Services – Tallahassee, FL

•Processed Medicare/Medicaid claims into a computerized system.

•Generated claim rejection reports for providers.

•Provided quality assurance checks on processed claims.

•10 key by touch.

Facility Administrator

February 2003 to October 2004

Youth Services International, Inc. – Greenville, FL

•Reported to the Senior Vice President of the Juvenile Division and supervised 40 employees

• Maintained the daily operations of a 30 bed adolescent girls juvenile corrections facility

• Managed a budget of $1 million and developed policies and procedures to ensure the efficient operation of the facility

•Hiring, discharges and employee discipline

• Kept program ready for Juvenile Justice Authority and ACA audits.

Assistant Chief Jailer

July 2001 to November 2002

Shelby County Sheriff's Office– Memphis, TN

•Reported to the Chief Jailer and managed a 2400 bed correctional facility

•Supervised the human resources, food service, environmental health, maintenance and laundry services departments

•Managed a budget of $35 million

• Served on disciplinary board and made final hearing decisions

• Made sure policy and procedures were updated as needed Use a two-way radio Deputy Warden of Administration.

Deputy Warden

November 1996 to June 2001

Bureau of Corrections – Pittsburgh, PA

•Reported to the Warden of Administration

•Managed a budget of $69 million, the inmate trust fund and the inmate commissary fund

• Facilitated all human resource procedures and supervised 100 correctional officers for 453 female inmates

•Made sure facility was audit ready for State audits

•Identifying, collecting and preserving evidence used to support enforcement actions

•Preparing investigation reports and recommending the appropriate penalty for policy violations

• Provide court testimony as needed Use a two-way radio.

Assistant Deputy Warden

October 1995 to November 1996

Bureau of Corrections – Pittsburgh, PA

•Reported to the Deputy Warden of Administration

•Assisted with the administration of a $67 million budget

• Implemented all human resource procedures

• Identifying, collecting and preserving evidence used to support enforcement actions

• Preparing investigation reports and recommending the appropriate penalty for policy violations

Provide court testimony as needed Use a two-way radio

Captain

May 1993 to October 1995

Captain Bureau of Corrections – Pittsburgh, PA

• Supervised 630 correctional officers Served on the Allegheny County Jail Transition Team and liaison with

the court system

•Provided interpretation and advice on jail policies and procedures for employees

•Identifying, collecting and preserving evidence used to support enforcement actions

• Preparing investigation reports and recommending the appropriate penalty for policy violations

• Provide court testimony as needed Liaison between the senior court judge and the jail on overcrowding issues.

• Use a two-way radio.

Lieutenant

June 1990 to May 1993

Bureau of Corrections – Pittsburgh, PA

•Supervised 630 correctional officers Managed the security shift from 3 p.m.

•11 p.m.

•Provided interpretation and advice on jail policies and procedures for employees

• Identifying, collecting and preserving evidence used to support enforcement actions

• Preparing investigation reports and recommending the appropriate penalty for policy violations Provide court testimony as necessary

•Use a two -way radio.

Sergeant

April 1986 to June 1990

Bureau of Corrections – Pittsburgh, PA

•Supervised 630 correctional officers Managed the security shift from 3 p.m.

•11 p.m.

•Provided interpretation and advice on jail policies and procedures for employees Identifying, collecting and preserving evidence used to support enforcement actions

• Preparing investigation reports and recommending the appropriate penalty for policy violations

•Provide court testimony as needed Use a two-way radio.

Correctional Officer

August 1979 to April 1986

Bureau of Corrections – Pittsburgh, PA

•Provided for the care, custody and control of inmates

•Prepared daily written reports

• Performed hourly security checks Identifying, collecting and preserving evidence used to support enforcement actions

• Preparing investigation reports and recommending the appropriate penalty for policy violations

Provide court testimony as needed Use a two-way radio.

Education

Community College of Allegheny County May 1976

Child Development

Associates of Science

University of Phoenix-Wichita Campus April 2010

Criminal Justice Administration

Bachelor of Science

University of Phoenix- Southern Colorado Campus February 2012

Business Administration

Master's Degree

Professional Affiliations

American Correctional Association - Ex-Certified Corrections Executive 1994 - Present

American Jail Association - Ex-Certified Jail Manager 1996 - Present

NAACP - Lifetime Member

Alpha Kappa Alpha Sorority Member

American Red Cross Volunteer



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