SILPA RAMACHANDRAN

+91-887*******

ad1q38@r.postjobfree.com

Chennai-IN

OBJECTIVE

To obtain a challenging position in a reputable organization and secure a responsible career opportunity to fully utilize my knowledge, training and skills, while making a significant contribution to the success of the company.

EXPERIENCE

Axis Bank(formerly Citibank NA) Chennai, IN —Service and Sales Specialist August 2021 - PRESENT

● Displaying complete onus to customer queries / problems.

● Delivering service with requisite courtesy and accuracy and adhering to product and process requirements with nil errors.

● Escalating customer issues to the right internal stakeholders.

● Cross-sell / upsell set products like loans and mortgages. EDUCATION

Apollo Arts & Science College, Chennai, IN B.COM (Corporate Secretary) June 2018-June 2021- 82%

Holy Angels’ Anglo Indian School, Chennai, IN Higher Secondary June 2017-June 2018- 72%

Holy Angels’ Anglo Indian School, Chennai, IN Secondary June 2015-June 2016- 89%

INTERNSHIP

Customer Relation Management – Hero Electrics, Chennai SKILLS

● Excellent English language and Communication skills

● Customer support with instant problem solving and decision making without compromising the quality of Empathy and love for helping people

● Strong writing, analytical and research skills with Logical thinking

● Self-motivated and flexible team player

AREA OF INTEREST

● Financial Management and Financial technology

● Business Analytics

● Information System Management