Customer Service Assistant Manager
Resume:
PAIGE MERRIMAN
Sales/Leasing consultant
South Lyon, MI 48178
ad1q2x@r.postjobfree.com
Assistant Manager
SM Lawn & Landscape - Plymouth, MI
August 2017 to July 2020
• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting manager as needed.
Leasing Associate
Varsity Ford Ann Arbor - Ann Arbor, MI
October 2011 to August 2014
• Respond promptly to all inquires by e-mail, phone, publication listings, dealership listing services, phone, mail and website.
• Answers phones, sets appointments
P
WORK EXPERIENCE
• Conducts outreach marketing efforts and records and tracks the results
• Prepares lease documents for execution
• Vehicle damage inspection upon turn in
• Knowledge of Reynolds and Reynolds software program
• Prepares lease files after leasing a new a used vehicle
• Sends out lease renewal letters and renewal leases
• Reviews Lease calls
• Participates in contacting customers when a pull ahead lease is available.
• Consistently in contact with Ford Motor Credit.
• Process customers leases for a 3 month prior follow up
• Assist customers with maintenance request
• High school diploma
• Highly motivated and detail oriented
• Microsoft Office - Word, Excel and Outlook
• Basic computer skills.
• Valid driver's license and reliable transportation
• Excellent verbal and written communication skills Phone Operator/Customer Service
Varsity Lincoln - Novi, MI
December 2010 to October 2011
• Answered incoming calls
• Directed call to guest rooms, staff, or departments through the switchboard or PBX system
• Placed outgoing calls.
• Followed up with customers
• Received guest messages and deliver the same to car sales, service, or body shop department.
• Provided information about dealership services to guests.
• Knowledge of the telephone operator board.
• Provided paging services for guests and employees.
• Assisted in reporting telephone equipment or service complaints and problems.
• Trained or assists wit training new telephone operators in performance of job duties.
• Multitasking front desk telephone and greeting guests etc.
• Polite and courteous while answering the phone.
• Opened and closed telephone morning and night.
• Setup conference calls.
• Updated directory information on the front office software. Hostess
The Inn @ St. John - Plymouth, MI
September 2009 to December 2010
• Greet customers as soon as they walk through the door
• Provide patrons with accurate wait time estimates during busy periods
• Maintain a neat, organized front-of-house environment
• Seat guests and take initial drink orders as needed to ensure ideal speed of service
• Assist with opening/closing tasks and side work as needed
• Learn food and beverage menu
• Rotate seating between different stations to ensure even workloads for waitstaff
• Answer phones and schedule reservations with large parties High school diploma
• Office Administration
• Front Desk
• Clerical Experience
• Host/Hostess
• Assistant Manager Experience
• Sales
• Inventory Control
• Microsoft Word
• Office Management
EDUCATION
SKILLS
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