LORI SMITH

Administrative Assistant

281-***-**** ad1q2w@r.postjobfree.com Houston, TX LinkedIn.com/in/Loriagentsmith

PROFILE SUMMARY

High-performing Property Manager with 10+ years of progressive experience in managing all aspects of residential property management and operations ensuring adherence to Fair Housing laws. History of proven success driving key initiatives from planning through implementation, achieving maximum occupancy and superior resident service satisfaction. Highly skilled in coaching leasing and maintenance teams to be more effective. Expert in tenant relationships, office operations and maintenance oversight. Well-versed in balancing tenant rights and business targets to meet financial goals. Successfully able to build positive rapport, develop relationships, and influence both internal and external stakeholders at all levels to further company goals.

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SKILLS

PROFESSIONAL SKILLS Customer Focus Problem Solving Excellent Communication Detail Oriented

Project Management Property Leasing Customer Service Marketing Sales

TECHNICAL SKILLS Yardi One-Site MS Office Suite Quickbooks MS Excel

WORK EXPERIENCE

ASSISTANT PROPERTY MANAGER Pilgrim Place I Houston, TX 2012-2021

•Attended all HUD, Rural Development, and Tax Credit inspections and supervisory reviews

•Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

•Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

•Boosted occupancy by 100% by leveraging market knowledge and successful promotional strategies.

•Oversaw management of 120 units while providing general service to tenants.

•Maintained accurate accounting records including payroll and overtime, approving invoices for payment, and monitoring rent delinquencies, NSF procedures, and evictions

•Assisted in annual budget creation and prepare monthly variance reports

•Responded to resident inquiries, complaints, and concerns promptly

•Enforced apartment community rules and regulations and provided documentation of disputes or issues

ADMINISTRATIVE ASSISTANT Energized for STEM Academy Houston, TX 2008-2012

•Assisted with coordination, planning and tracking of projects to ensure deadlines are met

•Acted as an administrative liaison among executives, employees, and other external business contacts in a fast-paced environment, displaying excellent communication and verbal skills

•Served as frontline customer service to receive, solve and/or escalate customer inquiries and issues

ASSISTANT PROPERTY MANAGER J. Allen Management Inc I Houston, TX 2001-2008

•Ran successful marketing campaigns resulting in 97% occupancy

•Maintained the property in a safe and a secure manner within the guidelines of the company policy and state and local laws

•Conducted daily property walks to identify deficiencies and assure repairs are completed timely

•Responsibly kept expenditures to a minimum by following the budget outlines for the property and obtaining bids for work needed in accordance with the policy of the company

EDUCATION

Texas Real Estate License Sierra School of Real Estate 2004-2005

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