Paul Charydczak

847-***-**** ad1q2r@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive and results-driven IT professional with 7+ years of experience in providing technical support to end users, managing user accounts, and configuring IT systems. Proven ability to troubleshoot and resolve complex IT issues quickly and efficiently. Expertise in Active Directory, Office 365, Nextiva, Teams, Call2Teams, Dynamics 365, Intune, Avaya IP phones, AS/400, and SCCM. Also handled ordering equipment such as laptops and monitors, offering expertise in user experience, technical troubleshooting, and system administration. Demonstrated proficiency in rapidly adapting to new technologies with a focus on timely project delivery. Committed to excellence in customer service, team collaboration, and leadership.

TECHNICAL SKILLS

Operating Systems: Windows 11, 10, 7; Windows Server 22, 19; Windows Server 2012 R2; Windows SQL Server

Software & Platforms: Microsoft Teams, Nextiva, Microsoft Office 365, Sophos Console, Cisco Voice & Unified Communications, Witness IP Recording, Teradata Utilities, SaS, Salesforce, SharePoint, Microsoft Office 365 and older, Adobe Photoshop CS, Adobe Acrobat, AS400, Oracle JD Edwards Security, McAfee Antivirus Server, AirWatch, Sophos, Bitlocker

Cloud Computing: Azure

PROFESSIONAL EXPERIENCE

MNJ Technologies – Helpdesk Technician II

November 14, 2022 - Present

Onboarded new hires and set up their Active Directory accounts, Office 365 profiles, Nextiva profiles, Teams accounts, Call2Teams accounts, and printer access.

Provided remote support using LogMeIn123.com.

Created Dynamics 365 accounts.

Administered Intune endpoint security and the Office 365 admin portal.

Configured Avaya IP phones.

Administer Office 365: manage AD accounts, mailboxes, and distribution groups.

Assign and administrate Microsoft licenses.

Primary Sophos console administrator: oversee phishing attempts and email whitelisting.

Azure, Intune Endpoint Security Portal

Administer Microsoft Teams: approve apps and assign groups.

Manage Nextiva operations: set up phone profiles, configure AVAYA phones.

CVSHealth- Sr. Desktop Analyst

September 24, 2016 – June 7, 2021

Oversaw daily operations and handled ticket assignments, training, and escalation points for a team of 10 desktop support technicians. Reduced the average ticket resolution time by 90% by implementing a new system for tracking and prioritizing tickets.

Administered Intune endpoint security and the Office 365 admin portal.

Configured Cisco IP Phones

Oversee daily operations, handle ticket assignments, training, and escalation points.

Generate weekly managerial reports on site updates, infrastructure stability, new hires, and hardware inventory.

Provide user training on mobile devices and support SAS 9.3/5.1, ODBC connections, SAP, and more.

Manage remote VPN access for 72,500+ users and devices.

Oversee the user account provisioning process and maintain AS/400 across multiple partitions.

SCCM deployment of software to remote systems

Sensient-Helpdesk Technician II

September 09, 2014 - March 2016

Resolve hardware and software-based workstation issues; manage user access and maintain service request tickets.

Maintain AS400 job flow, hardware inventory, and departmental OS images.

Administer JD Edwards/AS400 Security and handle security compliance tasks.

Manage McAfee Server, monitor security incidents, and conduct vulnerability assessments.

EDUCATION

East-West University, Chicago IL

2006-2007

Major: Electronics

Harper College, Palatine IL.

High School Equivalency Diploma 1999

Certifications: Microsoft Certified System Engineer + Internet, Microsoft Certified Professional in Windows, A+ Technician.

VOLUNTEER EXPERIENCE

Journeys from PADS to HOPE

REFERENCES

Available Upon Request

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