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Lashonda Wilson's Resume .docx -~ Done

Inbound and Outbound Calls, Member Services, Care Coordinator, Data

Collection, Authorization Specialist, Medicaid, Medicare, Commercial,

Utilization Review, Prior Authorization, HICL Sequencing

PROFESSIONAL EXPERIENCE

Home Depot August

2017 — July 2023

Front End Supervisor

Managing Front-End Operations by utilizing SOP to effectively serve

Customers.

Expediting customers by appropriately supervising Cashiers and Lot

Associates.

Overseeing operations of Cashier, Service Desk, Lot and all Remote

Cashier locations.

Partnering with bookkeeping to ensure business reconciliation.

Promoting services offered at the service desk.

Maintained training support and daily execution of the Back-Up Cashier

Program.

Head Cashier

Assisted Front End Supervisors in overseeing operations on the front end

including the Lot.

Ensured POS stations were available at all times.

Handling customer complaints using the HEAT method.

Maintain shoppability and safety standards on the front end.

Part-Time Cashier

Provided customers with fast, friendly, accurate and safe service.

Processed checkout assistance and monitored and maintained the Self-

Checkout area.

Deliverance of an exceptional in-store shopping experience.

Built a highly satisfied and loyal customer base through engagement and

capturing customer information for Pro Extra Rewards.

Displayed knowledge of products, company policies and storage strategies

to reduce shrink.

Liberty February

2015 — July 2017

Part-Time Cashier

Greeting and assisting customers.

Maintaining inventory of products on store shelves.

Operating the cash register and running credit card transactions.

Lottery and Scratch off purchases

Fred’s Discount Store

August 2013 - February 2015

cH

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