KELLY CROUSE

619-***-****

Desert Hot Springs, CA 92240

ad1pze@r.postjobfree.com

QUALIFICATIONS PROFILE

Compassionate and innovative with a background in business management and more than 15 years’ experience contributing to stellar reputations of renowned organizations and delivering exceptional customer service in progressive leadership roles. Highly-developed analytical skills and proven ability to identify problems and implement effective solutions while remaining efficient. Driven to communicate well and establish strong rapport in the field of customer relation environments while working effectively with a diverse group of people. Background also includes medical education in nursing and medical terminology as well as phlebotomy experience. Empathetic and intuitive in executive interactions and adept at building trust and strong client relations. Areas of expertise include…

Best Practices Implementation

Written & Oral Communication

Cost & Budget Management

Data-Driven Decision Making

Business & Organizational Acumen

Team Building & Leadership

Gap & Deficiency Identification

Excellent Customer Service

Conflict Resolution

Process Improvement

Client Relationship Management

Strategic Planning & Execution

EDUCATION

University of Phoenix San Diego, CA 2012- 2016

Bachelor’s Degree in Business Administration

Summa Cum Laude GPA 4.0

PROFESSIONAL EXPERIENCE

Monterey Country Club,

Palm Desert

April 2021- Mar 2023

Bar Manager

Ensuring the smooth execution of daily operations while remaining committed to the mission of the establishment.

Managing and overseeing administrative aspects of day-to-day operations as well as identifying and setting benchmark goals for the business.

Recruiting, hiring, training, supervising staff

Overseeing and scheduling staff to ensure that the establishment runs smoothly during peak hours

Ensuring that industry-specific quality and safety guidelines are followed by all staff

Ability to work in a diverse environment with both staff and clients

Identifying, planning, and executing promotional events

Ability to communicate calmly and effectively to diffuse tense interactions that might occur to maintain a safe and fun atmosphere for both guests and staff.

DRINKS ON THE GO

San Diego, Ca

October 2016 - present

CEO

WWW.DRINKSONTHEGOSD.COM

Cultivate hospitality and a positive work atmosphere for private parties.

assisting clientele with all beverage needs while managing personnel, operational functions,

Disseminate the company vision while monitoring revenue and sales objectives, promotions, and contemporary advertising. Oversee, guide, and collaborate directly alongside my employees to modernize day-to-day operations and further streamline forecasting tools, budget control processes, and personal structure strategies.

Interact with clientele to gain valuable feedback used to enhance the myriad of services offered and ensure our organization welcomes a diverse audience.

Key Achievement:

Grew this business from its conceptualization, inclusive of strategic planning, funding, promotions, hiring needs, to its final execution into a flourishing business model with a significant client base.

CALI COMFORT BBQ

Spring Valley, Ca

April 2010 – March 2020

Bartender Server Head Trainer

Act as head trainer for new hires, inspiring team members to provide unmatched customer service in a fast-paced environment by communicating with management to structure and achieve goals and objectives.

Demonstrate dedication to service by upholding the organization’s core customer relations and quality service philosophies.

Maintain constant communication with executive management regarding process improvements as they related to overall customer experiences, employee input, and daily workflow.

Responsible for the successful development of daily revenue and sales objectives, modern promotions, and employee schedules.

Key Achievement:

Drove the transition of newly on-boarded employees and general managers, consistently refining education and training methods to develop and clarify core competencies.

Additional experience as Shift Manager & Bartender at Second Wind of Santee, CA, Outback Steakhouse of El Cajon, CA.

Roy’s Hawaiian Fusion Cuisine of La Jolla, Ca

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