Customer Service Care

Arteria Ferguson

Hiram, GA ***** • 678-***-**** • ad1pys@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

MS Office Proficiency

Inbound and Outbound Calling

Problem Resolution

Verbal Communication

Prioritizing Calls

Product Knowledge

Complaint Escalation

Sales Quota Achievement

Selling Skills

Customer Retention Strategies

Work History

Customer Service Specialist, 08/2021 to Current

Progressive Casualty Insurance – Hiram, Ga

Processed customer service orders promptly to increase customer satisfaction. Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Resolved concerns with products or services to help with retention and drive sales. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally. Processed cancellations on insurance policies

Maintanance Agent, 08/2019 to 06/2021

Saia Logistics – Johns Creek, GA

Established strong customer relationships, building recommendations and loyalty. De-escalated and resolved customer complaints with punctual, polite and professional service. Created and managed budgets for clients, streamlining financial operations. Generated monthly performance reports to track and analyze shipping trends. Generated documentation and information required for customer shipments. Customer Service Representative, 05/2016 to 08/2019 Ryder Logistics – Roswell, GA

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Handled customer inquiries and suggestions courteously and professionally. Cross-trained and backed up other customer service managers. Answered constant flow of customer calls with minimal wait times. Followed up with customers about resolved issues to maintain high standards of customer service.

Offered advice and assistance to customers, paying attention to special needs or wants. Customer Care Lead, 03/2015 to 04/2016

United Stationers – Suwanee, GA

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Leveraged sales expertise to promote products and capitalize on upsell opportunities. Assisted call-in customers with questions and orders. Sales Trainer, 01/2014 to 03/2015

Global Industrials – Buford, Ga

Created and oversaw sales training programs for operations. Designed and implemented sales training program and documentation. Analyzed and evaluated training effectiveness and program outcomes. Developed job-specific competencies and performance standards. Developed and executed performance management programs to increase employee engagement and productivity.

Education

Associate of Applied Science: Health Management And Clinical Assistance, 05/2010 Kaplan University - Davenport, IA

High School Diploma: 05/2003

Lovejoy High School - McDonough, GA

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