Whitney Wong

ad1pyp@r.postjobfree.com • 971-***-****

LinkedIn • Portland, USA

Chief of Staff

Accomplished executive with distinguished track record of strategically driving organizations toward remarkable success.

Adept at translating high-level strategy into actionable operations, managing complex projects, and implementing critical decisions made by seasoned senior leaders and Boards of Directors. Career distinguished by successful orchestration of transformative organizational changes, including highly impactful diversity, equity, and inclusion initiative. Possess expertise in overseeing administrative teams and optimizing robust support structures for streamlined operations. Demonstrate remarkable proficiency in group facilitation, leadership, and team development.

Areas of Expertise

Strategic Leadership

Project Management

Decision Implementation

Organizational Change

Diversity, Equity, and Inclusion

Administrative Team Management

Support Structure Optimization

Leadership Development

Team Development

Career Experience

Oregon Nurses Association, Tualatin 2015 – 2022

Director of Member Governance (2020 – 2022)

The Oregon Nurses Association (ONA) encompasses a membership exceeding 14K individuals, providing representation for nurses and healthcare workers across 50 hospitals and healthcare facilities. ONA operates with an annual budget of $10.6M, overseen by a 9-member executive team, and supported by staff of 50 unionized professionals.

Fostered and maintained strong relationships throughout the organization, serving as vital link between statewide and local elected leaders, members, and staff. Developed and presented leadership training, individual development programs, and change management initiatives for staff, directors, and statewide elected leaders. Employed efficient governance structures to assist strategic goals, established and supervised governance best practices, and collaborated with fellow directors to advance organizational interests through leadership bodies.

Managed two departmental budgets totaling $1M and offered consistent support to the Board during annual budgeting process for four consecutive years.

Directed and executed successful engagement campaign, resulting in improvement in organizational participation, including increased involvement in office running, voting, and community engagement.

Led Diversity, Equity, and Inclusion (DEI) initiatives across the organization, resulting in an equity statement, an equity plan, and training programs for staff, members, and the Board.

Streamlined governance through revamped governance structures to create a more efficient system that aligned with organization's strategic goals and supported Board's decisions.

Established new evaluation system centered on industry gold-standard practices for the Board and governance, created training materials based on evaluation results, and achieved 93% score in first quarter of 2022.

Chief of Staff (2018 — 2020)

Cooperated with CEO to align organizational goals and priorities. Facilitated communication between leadership, staff, and CEO regarding decisions, project updates, and progress tracking. Assisted in development and implementation of strategic plan in conjunction with the leadership team and Board. Oversaw all aspects of Human Resources, including recruiting, onboarding, employee development, and benefits administration. Oversaw and administered 2018 statewide Convention, achieving record attendance. Led team of four employees and transitioned to full-service administrative pool model. Managed renovation of ONA's 30,324 square foot central office building in 2018.

Developed 5-year strategic plan in collaboration with CEO, senior leadership, and Board of Directors, resulting in impressive 83% success rate over three years.

Provided invaluable support to the CEO as a trusted advisor, facilitating key decisions regarding the organization's direction and priorities through research, meeting facilitation, presentation and agenda creation, summarization, and identification of necessary follow-up actions. Implemented 'next steps' across senior leadership and throughout the organization.

Transformed strategic plans into actionable initiatives, resulting in substantial membership growth and revenue expansion.

Spearheaded operationalization of key strategies and CEO decisions, streamlining processes and ensuring swift execution.

Instituted project management practices, including leadership of many successful project management teams and created a training program to empower other staff in the organization to lead the work using that same model.

Orchestrated execution of strategic goals from plan, significantly contributing to organizational success.

Restructured the administrative team by adopting a pool model, improving support processes for staff.

Established efficient dashboard and reporting framework to track plan's progress.

Executive Coordinator (2016 — 2018)

Collaborated with labor and organizing directors to drive holistic vision of labor department. Facilitated three-person management cohort in supervision of over 20 employees and governance bodies led by members across 50 healthcare facilities statewide.

Spearheaded six pivotal initiatives under the guidance of Directors, demonstrating exemplary project management skills and contributing to successful execution.

Orchestrated Labor Conference of decade, achieving record attendance and surpassing all expectations by organizing most well-attended event in eight years.

Program Assistant (2015 — 2016)

Maintained and organized program department data and records, ensuring accuracy and accessibility for reporting and analysis. Delivered information and support to member participants and staff, addressing inquiries and program-related concerns.

Supported over 20 staff members representing 12,600 unionized nurses and healthcare professionals across 50 hospitals and healthcare facilities in Oregon.

Engineered state-of-the-art member issue tracking system filed by nurses statewide, ensuring transparency, timeliness, clarity in the process, and driving successful deployment and utilization.

Additional Experience

Contract Recruiting at Various, Portland

Human Resources Associate at Gerber Legendary Blades, Tigard

Associate Recruiter at Stream Communications, Beaverton

Events Coordinator at Henry’s 12th St. Tavern, Portland

Education

Bachelor of Science in Sociology and Psychology

University of Oregon, Eugene

Certificate of Human Resource Management

Portland State University, Portland

Professional Development & Training

Diversity, Equity, and Inclusion

Reframing Racism Training, Equity Team Member – Center for Equity and Inclusion – 2017, 2019-2021

Race and Racism Training - Oregon AFL-CIO - 2018

Human Rights Conference - American Federation of Teachers (AFT)– Montgomery, Alabama – 2018

Leadership Development, Facilitation, and Strategic Planning

Board Best Practices training - Non-Profit Association of Oregon (NAO), 2021

Managing to Change the World training - The Management Center, 2021

Executive Coaching - Alanna Hein Consulting, 2018-2020

Strategic Planning Coaching - Apex Partnership, 2018-2019

Development Training - Pacific Integral – Leadership, 2019

ToP Facilitation and Strategic Planning - North Star Facilitation, 2018

Memberships, Affiliations, and Skills

Board Member, Oregon Health Equity Alliance, 2020 - 2022

Member, Asian Pacific American Network of Oregon (APANO), 2016 - present

Member, Tualatin Business Association, 2017-2019

Volunteer HR Advisor, personal shopper for women, Dress for Success 2011 – 2017

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