Laura Jeanine Atilano

*** ******** **. *** ***

Jacksonville, FL 32225

USA

Email: ad1py4@r.postjobfree.com

Evening Phone: 309-***-****

WORK EXPERIENCE:

Naval Station Mayport PO Box 280048, Jacksonville, FL 32228 4/2022-Present Hours per week: 40 Youth Center Assistant Director Grade Level NF-1701-03 Salary: $26.10 USD Per: Hour (Supervisor Name: Pamela Larsen, Supervisor Phone 904-***-****) Contact Supervisor: Yes

Supervise direct care staff, input staff information into management system, placing/receiving orders, collecting/upload evidence for accreditation process, USDA tracking/paperwork, payroll data, compose/respond to emails, conduct tours for incoming families, help in classrooms as needed for ratio coverage or behavior concerns, yearly staff evaluations, attend leadership meetings twice monthly, input and track work orders, complete purchase orders as needed for supplies, including food service needs. Supervise food service worker, drive 14 passenger bus with children to/from school, ensure children are in/out of our management system (CYMS), run billing twice monthly, run daily reports, take payments, call/email parents as needed, greet families as they arrive, ensure mandatory trainings are complete.

Feb 2022-April 11 2022 Unemployed as I moved to FL

Olive Garden 26715 I-45 Spring, TX 77380 Jan 2022-Feb 2022 Varied Hours, Food Server Salary based on tips. (Supervisor Name: Robert Benavides, Supervisor Phone 281-***-****) Contact Supervisor: Yes

I took food/drink orders from patrons. I served prepared orders to patrons. I did light prep work/clean up.

Nannies of the Woodlands, LLC 1095 Evergreen Circle, Suite 200 The Woodlands, TX 77380

8/2021-02/2022 Varied hours, Nanny/On-call babysitter

Salary:$15-25 USD Per: Hour (Supervisor Name: Meshonda Donaldson, Supervisor Phone 832-***-****) Contact Supervisor: Yes

I work as a primary nanny/house manager for a family part time. I care for their young child, tending to his basic needs, playing with him and teaching him through play. I also do some cleaning and organizing for the family. On-call babysitter as jobs become available. I take care of children of various ages while parents have nights out.

June 2021-Aug 2021 Unemployed as I moved to TX

Rock Island Arsenal Child Development Center 1 Rodman Avenue Rock Island, IL 61299

1/2005 – 4/2019, Hours per week: 40, Lead Child & Youth Program Assistant, Grade Level: CY-00-02, Salary: 17.51 USD Per: Hour, Rock Island Arsenal, Rock Island IL US, (Supervisor's Name: Kelli Overturf, Supervisor's Phone: 309-***-****) Contact Supervisor: Yes

April 2019-June 2021 CYS Assistant Director Grade Level NF-1701-03 Salary 42,351 USD Per: Year Rock Island Arsenal, Rock Island IL US, (Supervisor’s Name: Alan Knack, Supervisor’s Phone: 309-***-****) Contact Supervisor: Yes

Daily, for 16+ years, I professionally accomplished all of the following tasks:

I sought and accepted developmental opportunities by teaching myself and embracing Teaching Strategies GOLD and worked as a mentor to train other staff on the program, and helping them to implement the program on time. Mentor flex-workers and supervise their learning process to my classroom environment and curriculum to ensure proper polices and guidelines standards are adhered to at all times. Consistently used Internet to search and research appropriate activities for my lesson plans and helped carry out lessons in classroom producing excellent results. Selected above other staff members and peers to attend special funded child abuse training and elected to share knowledge learned with team upon completion. Always stepped into any role with excitement, worked hard to carry out the needs of the classroom, made appropriate changes as needed to ensure children were cared for and mission was successful. I can work and function well under pressure or during changing conditions, as I accepted extra challenges when unforeseen changes arose without disruption or confusion. I have explained and modeled program guidance, procedures, policies, and directives to entry and skill level staff. I have demonstrated, instructed, led and facilitated planned and spontaneous program activities by conducting new family orientations, describing my special classroom rules, discipline and teaching styles etc. Participated and assisted with parents/staff conferences plan and execution by proof reading and editing conference forms, to foster better parent staff relationships. Briefed other employees and parents and set up bulletin boards displaying children’s artwork and pictures; a separate parent board giving classroom information (lesson plans, newsletters, etc.) helpful handouts, special events. Established an excellent relationship with all children’s parents by showing genuine courtesy and respect to all customers I associate with daily, regardless if I was the primary caregiver or not for that child. I consistently applied the eight steps of customer service delivery as outlined in the Operation Excellence training by maintaining a consistent and positive and learning environment. Supported the Garrison’s EEO program by professionally complying with its principles and have assured that all interactions with co-workers and customers were conducted in a fair and equitable manner. I planned and implemented daily activities that are age appropriate IAW program goals and regulatory guidance to maintain growth and maturity in children while providing proper relationship to real life experiences. Constructed, updated and maintained child portfolios and completed assessments as required to properly track child’s progress and growth to share with parents. I have always expressed new ideas and gave input for program changes or improvements as applicable to better facilitate lessons, and provide care for the children to ensure children’s needs were always meet. Always worked as a team member to help maintain the primary mission of providing excellent child service support and safety to children by volunteering to come in early or stay late and assist with other classrooms when needed. I fully supported the requirements of the Directorate’s Management Program and used government supplies, equipment, and time by effectively planning activities to cover allotted time, monitoring use of supplies, safeguarding equipment, and by enforcing the waste abuse program. Scheduled non-emergency time off in advance to avoid adverse impact to work unit effectiveness and maintain an excellent work relationship with supervisor and staff. Participated in program evaluations using designated instruments such as programmatic rating scale, risk assessment tools to better evaluate current curriculum and asses’ future implementation. Assisted in achieving and maintaining the DoD/Army certification and national program accreditation or Army equivalent rating for the CDC by always maintaining standards and following policies. Inventoried equipment on a recurring basis and recommended replenishing damaged, missing, and depleted supplies. Interacted professionally with staff members, parents, and the Command, got along well with co-workers. I completed and exceeded designated training requirements annually and tracked and recorded completed training on own IDP in addition to excess training for career development and knowledge enhancement. Prepared materials in final form and ensured the documents had correct punctuation, capitalization, spelling, grammar, format and arrangement and spacing of material. Used personal computers at workstations and transmitted and received documents and messages electronically. Over the past 5 years I reviewed all documents for correct format, punctuation, spelling, grammatical accuracy, factual correctness, enclosures, dates, complete addresses, resulting in a professional document submission and complete clarity to all. Reviewed administrative program guidance, policies and procedures from higher authority and then determined the effect on assigned mission, resulting in me being better able to set a positive example to other staff and children. Effectively enhanced the ability of the office to support overall mission requirements through automation of administrative data collection and requirements reports considering and multiple uses of data. I have knowledge of the duties, commitments, goals, and priorities of my supervisors and supported the staff and did perform assigned tasks such as identifying and furnishing to the supervisor background information pertinent to correspondence, meetings or conferences. I have the ability to apply knowledge of (Department of the Army-or any formal business formats) correspondence procedures and formats as well as proper grammar and spelling by editing and proofreading by. I possess computer skills and have executed basic office automation functions such as storing and retrieving documents and files, activating a printer, inserting and deleting text, and transmitting and receiving electronic mail. Personally drafted and wrote, and mailed thank-you and acknowledgement cards to all my children’s parents for special events, donations, or permanent departures from center. I have used my professional knowledge of the programs and functions of the office and this enabled me to refer calls and visitors to the proper, responsible officials and to assemble material on a particular subject for the supervisors. I meticulously reviewed all outgoing newsletters and correspondence for neatness, accuracy, and adherence to established formatting and for compliance with established written policies and guidelines. Used personal computers and workstations daily to transmit and receive documents, messages electronically to stay informed and communicate with parents, staff and supervisors. I have skills in operating word processing equipment, such as over the past years and routinely used the following MS Office programs to send out parent letters, update children curriculum, send and retrieve emails. Prepared materials in final form and ensured the documents had correct punctuation, capitalization, spelling, grammar, format and arrangement and spacing of material. Kept up to date and always followed safety and health procedures and guidelines by continuously staying informed on policy changes and regulations. My daily accomplishments included use of my superb knowledge in proper grammar, spelling, punctuation, and required formats used to review and send emails and final review of all correspondence produced by support staff prior to me posting in my classroom. Monitored, maintained and followed-up on all organization’s suspense’s for mandatory training, scheduling of programs for children, updating and reviewing of curriculum, workshops, online studies, staff meeting, SOPs, safety guidance review and ensure all deadlines are met. Personally designed office decorations, placards, and/or posters to enhance atmosphere and better facilitate child’s learning. I adapted lesson plans to meet the needs of current and future level of children by being proactive and showing initiative and also designed, maintained, proof read, and disseminated a classroom news letter to all parents weekly to keep them up on all requirements or childcare needs. Completed daily administrative duties that include but are not limited to reviewing child’s/personnel files, visual arrival and departure of children, classroom cleaning and set up, next day lessons preparation and selection, to reduce stress and produce a calm atmosphere and learning environment for children. Participated in food service education program by modeling or molding good manners, proper portion sizes, and good nutrition habits into children through repetitive positive reinforcement. Made necessary changes to room environment, schedules, routines or activities based on the individual needs of children IAW with regulatory guidance. Ensures all children are accounted for at all times. Followed proper procedures in daily hand washing, diapering and cleaning to instill proper hygiene procedures in children and maintain a sanitary work environment. Assisted and ensured work environment meets health, safety, fire prevention, child supervision, and child abuse guidelines at all times by monitoring, enforcing and staying proactively engaged with children and staff at all times and by applying risk management principles. Skilled at responding to emergency situations by adapting policies and procedures to minimize situations also I report children’s communicable diseases and any unsafe situations to supervisor or designated point of contact immediately. Maintained control of and accounted for whereabouts and safety of all children daily, resulting in safe areas for the children. Planned, coordinated, and conducted activities for all program participants based on observed needs of individual children and implemented activities and special events that meet the physical, social, emotional, and cognitive needs of children and staff. Assisted with the preparation, arrangement, and maintaining of indoor and outdoor activity areas and materials to accommodate daily schedule programs and established environment that sustains participant interest and promotes positive interactions with other children and adults. Observed all children for signs that may indicate illness, abuse or neglect and reports immediately to supervisor as directed. Ensured all children arrived and departed with authorized person according to written parental instruction and within the guidelines of the CDC. I interacted with children with approved guidance and in positive ways to promote their mental growth and psychological development by using music, reading, and used pictures and objects to teach basic Spanish and beginner’s ASL.

I am currently in charge of scheduling of 10-20 staff. I have received payments via the Child and Youth Management System (CYMS) as well as inputting staff/family information. I have coordinated/conducted our Youth sports program and activities involved. I have planned age appropriate field trips for summer camp, as well as other seasonal camps while also supervising the children and staff attending. Provide guidance for staff in regards to role modeling and discipline for children. I have counseled staff as needed for training purposes. I conduct annual appraisals for staff and provide counseling/encouragement for work improvement. I attend various management trainings and meetings, as well as required installation trainings annually. I am currently training to be ServSafe certified. I create/coordinate personnel actions as needed for additional guidance and training. I prepare work orders. I input staff time for payroll purposes. I direct visitors and calls to the appropriate point of contacts. I conduct observations/investigations using our CCTV system. I am up-to-date with annual DoD trainings as well as having completed VLS trainings and all others pertaining to my position within CYS. I have training on filling out the appropriate documents pertaining to leave usage, financial management, workers compensation, and any unusual occurrences.

Toys R US, Moline IL, Sep 2006-March 2007, Cashier: Part Time for 7 months provide cashier, ran credit report checks for credit approval on customers, entered information into computer for customer gift registry, and routinely researched items in computer system, customer service, straighten aisles and shelves.

Villa Montessori, School Moline IL, 2004-2005,Teacher Associate: Hours per week: 40: Full Time: (Supervisor’s Name: Joni Sue Dohmen, Supervisor’s Phone: 309-***-****) Contact Supervisor: Yes

For 7 months I supervised and trained 2 teacher assistants how to present work materials to children allowing them to work on their own with minimal assistance. I also supervised 2 teacher assistance performance of writing lesson plans, setting up classrooms and conference areas. I also facilitated and monitored the learning process and care for 15teeen children ages 15 months-2 years. I Wrote and reviewed lesson plans, set up room environment, and planned and conducted parent & teacher conferences.

In A Kid's World, Inc. 6/1997 6/2004, School Age summer caregiver (1994), 3 yr old Preschool teacher, and Lead Toddler Teacher, Rock Island, Illinois, Salary: 9.00 USD per Hour: Hours per week: 40, Full time (Supervisor's Name: Cindy Mahr, Supervisor's Phone: 309-***-****) Contact Supervisor: Yes,

For 7 years I prepared reviewed and implemented lesson plans, planned activities for indoor and outdoor experiences. Conducted, trained and mentored 4 entry level staff on stress relief, ethics and curriculum training programs, and policies etc. Attended annual training and workshops to keep current, better my work experience and continue education. Provided care for children in a safe environment. Participated in and assisted with conferences for parents and staff by going over anecdotal notes in regards to children’s progress and children’s work samples. Briefed other employees and parents on the program policies and procedures. Set up displays and bulletin boards to provide parents information and display children’s artwork.

OSCO Drug Store, Moline IL, 2000-2002, Sales Associate, Salary: USD per Hour: Hours per Week: Part Time

For 2 years I stocked shelves with incoming merchandise, was responsible for cash handling, film inventory, processing and filing. Provided outstanding customer service support daily to all customers and worked exceptionally well with co-workers and supervisors by consistently maintaining professionalism and promoting team work.

Valley Shelter Homes, May 1999-July 1999, Residential Caregiver, and Davenport IA, Hours per week: Part Time

For 2 months I provided excellent care for 10-20 girls’ ages 8yrs-17 in a residential setting.

Best Beginnings Day Care/Preschool, Jan 1997-June 1997, Infant Care Giver, Rock Island IL

Hours per week: 40: Full Time (Supervisor

For 6 months I provided care for 4 infants 6 weeks old to 15 months. Assisted with and prepared daily written reports regarding children activities, feeding plans, took inventory of toys, supplies and provided basic care needs.

Porkies Restaurant, 5/1993 - 9/1996, Silvis, Illinois Assistant Manager, Hours per week: 40; Full Time (Supervisor's Name: Roger Pulford) (Contact Supervisor: Yes),

For over 3 years I supervised and monitored the performance of up to 6 individuals, performed designated duties of manager in his absent such as firing of personnel, provided training for new staff food preparation, maintained and processed daily cash reports for payroll. I supervised and performed duties as cook, cleaning taking orders, food service and cash handling. I maintained flexible work hours to support restaurants last minute need for staff replacement.

Millward Brown, Inc. Nov 1992- May 1993, Telephone Surveyor, Rock Island IL, Hours per week: Part Time

For 6 months I administered surveys regarding food, household and beverage products over the telephone, logged, stored and processed Data from phone surveys into computer program for reference and supervisor review.

Porkies Restaurant, 1991-1992, Front Line Cook and Food Server, Rock Island IL Hours per week: 40: Full Time: (Supervisor: Dennis McCallum )Contact: Yes

For 1 year I accepted and safe guarded cash, returned proper changed, inventoried and counted assigned cash draw at end of shift, and closed out register properly at end of shift, provided Exceptional Customer service support.

Hy-Vee Food Store, 1989-1991, Grocery Bagger Rock Island IL, Hours per week: Part Time: (Supervisor

For 2 years I faced shelves and assisted with maintaining inventory, bagged groceries, retrieved carts and provided extraordinary customer service support to all customers entering establishment and checking out at register.

EDUCATION

Currently enrolled at Walden University Bachelor of Human Services program.

:

Western Illinois University,3300 River Dr Moline, Illinois US 61265 309-***-****

Board of Trustee Bachelor Degree Program-

Aug 2006-Jan 2007 9 (12 Semester hours completed)

Black Hawk College,6600 34th Avenue Moline, Illinois US 61265 309-***-****

Associate Degree General Studies

Liberal Arts Degree (89 Credit Hours)

Aug 1992- May 2005

CS100-Introduction to Computers

SPEC 101-Principles of Speech and Communication

PHIL103-Ethics

SPEC-175 Intercultural Communications

SPEC aa4-Interpersonal Communication

PSYC- Human Growth and Development

English Composition I and English Composition II

Rock Island High School,1400 25th Avenue Rock Island, IL 61201 US 309-***-****

Graduated with diploma 1989-1992

Honor Roll 1989-1991

ADDITIONAL INFORMATION:

Veterans' Preference: NA

AVAILABILITY: Job Type: Temp/Permanent: Work Schedule: Full Time

DESIRED LOCATIONS: US-FL,

LANGUAGES Spoken: English: Primary

Spanish: Novice at Speaking, Writing, and Reading

AWARDS:

Employee of the Quarter 2nd Quarter in the summer of 2008.

EVALUATIONS:

I have received an "Excellent" rating on all appraisals 2005-2009 and 2011-2013

Received "Outstanding" Rating on Appraisals 2016-2020

PROFESSIONAL TRAINING:

CPR and First Aid Certification (current)

Safety Training, Customer Service Training, Anti- Force Terrorism, Accident Avoidance, Information Assurance web user training, Child Abuse Prevention Training, Fire Safety, Sexual Harassment, Medication training, Suicide Awareness, Substance Abuse

Ready to Learn Conference

Annual In-service trainings (2/yr)

Boys and Girls Clubs of America

VOLUNTEER TRAINING:

Court Appointed Special Advocate for children in Iowa (CASA)

OTHER JOB RELATED INFORMATION:

Typing speed 40 words per minute; Skill and knowledge with personal computers and software and took classes in Internet Explorer; Attended training course and is familiar with Microsoft Office, Word, Excel, and PowerPoint computer programs, Microsoft Outlook Calendar and email; Have planned meeting agendas and brief topics; extremely organized at work; Ability to communicate effectively, orally, written and electronically, with supervisors, employees and customers; Ability to plan, prioritize and organize work; Experienced in resolving problems and responding to customers’ needs; Proficient Note taking skills and exceptional at meeting suspense dates. Safeguards information; Receives Visitors; Great Initiative and Discretion; Establishes and prioritizes suspense dates based on supervisors’ needs but also carries out assignments in accordance with the established policies and practices when applicable; Clean and sanitize equipment, furniture and inventory all as needed. COVID-19 mitigation measures as directed.

TABC (bartender certification) Current First Aid/CPR and Food Handlers Cert

ADDITIONAL REFERENCES:

Ann Shoultz Rock Island Arsenal Child Development Center

Retired

Phone Number: 563-***-****

Address: 326 Circle Dr Riverdale, IA 52722

Email Address: ad1py4@r.postjobfree.com

Reference Type: Professional

Dates Known: Jan 2005-May 2016

Andrea Flannery Rock Island Arsenal School Age Center

Assistant Director

Phone Number: 309-***-****

Address: 9 Hillside Court Eldridge, IA 52748

Email Address: ad1py4@r.postjobfree.com

Reference Type: Professional

Dates Known: October 2015-June 2021

Angelica Ramos Rock Island Arsenal

Child Development Center Child & Youth Program Assistant

Phone Number: 309-***-****

Address: 1832 3rd Street Moline, IL 61265

Email Address: ad1py4@r.postjobfree.com

Reference Type: Professional

Dates Known: June 2006-April 2019

Kelli Overturf Rock Island Arsenal CYS

Program Operations Director

Phone Number 309-***-****

Email Address ad1py4@r.postjobfree.com

Reference Type Professional

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