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Assistant Manager Customer Service

Location:
Concord, CA
Salary:
25.00
Posted:
December 05, 2023

Contact this candidate

Resume:

Elizabeth Gale

Concord, CA *****

ad1pxb@r.postjobfree.com

+1-925-***-****

Work Experience

Assistant Hardware Manager

GOLDEN STATE LUMBER - Concord, CA

February 2023 to October 2023

• Placing special orders for customers

• Receiving special orders for customers

• Receiving and stocking the hardware dept.

• Assisting customers within the hardware depth.

• Puling merchandise for BOPIS orders.

• Fulfilling will calls for contractors

• Building hardware deliveries for outgoing deliveries

• Cleaning and maintaining the hardware depth.

• Working along side hardware manager and vendors on new product available to customers.

• Working over due will calls and calling customers for pick up. Assistant Manager

Dublin, CA

May 2017 to January 2023

Assistant manager-

· managed sales associates.

· Provided customer service

· Wrote schedules

· Hired and interviewed

· Monitored store operations and helped reduce shrink.

· Rotated inventory to drive sales.

· Managed operational reporting to increase profits. Asset Protection Manager

The Home Depot - El Cerrito, CA

January 2013 to December 2017

· Interview associates regarding suspicious activities.

· Develop and implement training initiatives to minimize fraud accidents and theft.

· Continuously improve audit and control procedures.

· Evaluate and strengthen site security at multiple locations

· Minimized shrink damages and variances through observation and effective training.

· Supervised associates and coached on process improvements.

· Lead team of safety professionals to ensure a safe environment.

· Trained and coached associates on asset protection policies and procedures.

· Observed employee behavior and made improvement recommendations.

· Oversaw compliance for multiple stores in regional area.

· Identified trends in safety behavior compliance and theft to implement preventative measures. Front End Supervisor

The Home Depot - Martinez, CA

January 2003 to December 2017

· Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates

· Training and supervision of all operational and coach teach and train.

· Scheduling to ensure proper coverage at the front end

· Coordinating pre-screening of all applicants by store management

· Maintaining neat, organized and safe front end

· Timely communication to store management of any issues

· Other duties as assigned

Hardware Assistant.

Golden State Lumber

My job duties intel ordering and receiving from varies vendors to stock the hardware department. I also build pallets with will call and delivery product for customers. Managing a small team in receiving Education

Alhambra High School - Martinez, CA, US

Skills

• TIME MANAGEMENT 20+ years

• Cash Handling

• Surveillance

• Sales

• Security

• Supervising experience

• Human Resources

• Computer skills

• Interviewing

• Loss Prevention (10+ years)

• Customer service

• Team management

• CCTV

• Conflict Management

• Merchandising

• Assistant manager experience

• Store management

• Organizational skills

• Communication skills

• Employee relations

• Planograms

• Recruiting

• Leadership

• Inventory Control



Contact this candidate