Assistant Manager Customer Service
Resume:
Elizabeth Gale
Concord, CA *****
***********@*****.***
Work Experience
Assistant Hardware Manager
GOLDEN STATE LUMBER - Concord, CA
February 2023 to October 2023
• Placing special orders for customers
• Receiving special orders for customers
• Receiving and stocking the hardware dept.
• Assisting customers within the hardware depth.
• Puling merchandise for BOPIS orders.
• Fulfilling will calls for contractors
• Building hardware deliveries for outgoing deliveries
• Cleaning and maintaining the hardware depth.
• Working along side hardware manager and vendors on new product available to customers.
• Working over due will calls and calling customers for pick up. Assistant Manager
Dublin, CA
May 2017 to January 2023
Assistant manager-
· managed sales associates.
· Provided customer service
· Wrote schedules
· Hired and interviewed
· Monitored store operations and helped reduce shrink.
· Rotated inventory to drive sales.
· Managed operational reporting to increase profits. Asset Protection Manager
The Home Depot - El Cerrito, CA
January 2013 to December 2017
· Interview associates regarding suspicious activities.
· Develop and implement training initiatives to minimize fraud accidents and theft.
· Continuously improve audit and control procedures.
· Evaluate and strengthen site security at multiple locations
· Minimized shrink damages and variances through observation and effective training.
· Supervised associates and coached on process improvements.
· Lead team of safety professionals to ensure a safe environment.
· Trained and coached associates on asset protection policies and procedures.
· Observed employee behavior and made improvement recommendations.
· Oversaw compliance for multiple stores in regional area.
· Identified trends in safety behavior compliance and theft to implement preventative measures. Front End Supervisor
The Home Depot - Martinez, CA
January 2003 to December 2017
· Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates
· Training and supervision of all operational and coach teach and train.
· Scheduling to ensure proper coverage at the front end
· Coordinating pre-screening of all applicants by store management
· Maintaining neat, organized and safe front end
· Timely communication to store management of any issues
· Other duties as assigned
Hardware Assistant.
Golden State Lumber
My job duties intel ordering and receiving from varies vendors to stock the hardware department. I also build pallets with will call and delivery product for customers. Managing a small team in receiving Education
Alhambra High School - Martinez, CA, US
Skills
• TIME MANAGEMENT 20+ years
• Cash Handling
• Surveillance
• Sales
• Security
• Supervising experience
• Human Resources
• Computer skills
• Interviewing
• Loss Prevention (10+ years)
• Customer service
• Team management
• CCTV
• Conflict Management
• Merchandising
• Assistant manager experience
• Store management
• Organizational skills
• Communication skills
• Employee relations
• Planograms
• Recruiting
• Leadership
• Inventory Control
Contact this candidate