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Customer Service Property Manager

Location:
Largo, FL
Salary:
65000
Posted:
December 05, 2023

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Resume:

CATHERINE (CAT) GATES LCAM, CAPS, COS

727-***-**** Largo, FL 33770 ad1pws@r.postjobfree.com

https://www.linkedin.com/in/catherine-gates-a1842517 PROFILE

Positive, productive professional with 15+ years of hands-on experience in all facets of Property Management. Extensive knowledge of HOA, Condo, Commercial, and Multifamily communities. Competent within all product lines to include; high-end luxury condos, manufactured housing communities, resorts and retail/office properties. Extensive Accounting background, budget preparation and capital expenditure project management. CAREER PATH

LCAM PORTFOLIO MANAGER MAY 2022 - OCT 2022

EVERGREEN LIFESTYLES MANAGEMENT FEB 2019 - OCT 2020

• Three communities under developer control/CDD amenities management, currently 2500 units

• Weekly Inspections/prepare violations, work with BOD on ARC requests, attend monthly BOD meetings

• Review Financials, prepare monthly variance reports and Annual Budgets PROPERTY/ LCAM PORTFOLIO MANAGER

STREAMS REAL ESTATE LLC FEB 2018 - FEB 2019

WESTCOAST MANAGEMENT FEB. 2018 – OCT 2022

• Dual Contract Positions. HOA’s, Condos/combination rental communities, office-commercial site

• Marketing/Leasing/P&L/Budget prep/ Estoppels Preparation/ARC’S/Capital Expenditures/Violations

• Supervision of Accounting Team/Monthly Accounting Reports/Organize and lead monthly BOD meetings PROPERTY MANAGER MARCH 2017- MARCH 2018

PACIFICA SD MANAGEMENT

● 250 unit "B" community near USF in N. Tampa, Owner managed

● First 60 days reduced delinquency from $76K to under $30K, hired & trained team of 6

● High vacancy, leased 50% of “Hot” list/units vacant over180 days/increased occupancy by 20% in first 60 days SENIOR COMMUNITY MANAGER AUG 2016 – FEB 2017

BALFOUR BEATTY COMMUNITIES – SARASOTA, FL

● Responsible for multiple sites, 450 units, 3rd party management. Commuted from Largo to Sarasota

● Processed past due invoices delinquent over 180 days established positive rapport with vendors

● Contract terminated 1/31/17, Balfour closed Tampa Branch SENIOR REGIONAL PROPERTY MANAGER NOV 2015 – MAY 2016 COMMUNITY HOUSING PARTNERS, INC. – INVERNESS, FL

● Florida Region; 11 HUD Section 8/ LIHTC with HOME and SAIL layered Properties

● Full P&L responsibilities, oversee Capital Improvement Projects, prep for REAC/MOR’s stabilize site staff

● RPM position was vacant in 2015, managed by VP remotely. Portfolio on HUD watch list COMMUNITY MANAGER MARCH 2014-OCT 2015

SUN COMMUNITIES, INC. - OCALA, FL

● Full P&L responsibilities at 9th ranked RV resort in USA. Supervision of 25+ regular full-time employees

● 403 site luxury resort including transient and permanent rental units

● Amenities including on-site, full-service restaurant, pro shop and 9-hole executive golf course COMMUNITY PROPERTY MANAGER AUGUST 2011 – JAN 2014

TAMPA HOUSING AUTHORITY – TAMPA, FL

● 216-unit multi-funded property; market rate, LIHTC/Bond, Section 8 and Public Housing

● Reduced A/R from $34K to $2K, increased occupancy from 84% to 98%, received REAC score of 99 in 2011

● Hired and trained permanent staff, established resident retention and marketing strategy CATHERINE (CAT) GATES PAGE 2

REGIONAL PROPERTY MANAGER NOV 2010-AUG -2011

CAMBRIDGE MANAGEMENT, INC. – CLEARWATER, FL

● 9 HUD Sect.8/ LIHTC Properties. Successful scores in annual MOR, REAC & LIHTC monitoring reviews

● Preparation of Annual Budgets, Capital Improvement Projects. P&L responsibilities. Supervised staff of 40

● Several sites in Substantial physical RE-HAB utilizing LIHTC funding REGIONAL PROPERTY MANAGER FEB 2010-NOV 2010

SPM, LLC – BRANDON, FL

● Portfolio based in W. Palm Beach and Jacksonville

● 9 High Rise Senior Communities HUD Sect. 202 PRACS, HUD Section 236 and LIHTC layered

● Preparation of Annual Budgets/Rent increase Requests, Capital Improvement Projects, Refinancing

● Prepared and presented monthly reports to multiple non-profit Boards of Directors HOUSING PROGRAMS MANAGER

COMMUNITY SERVICE FOUNDATION–CLEARWATER, FL SEPT 2001 – OCT 2009

● Maintained 98% occupancy rate and 0% delinquency rate during 8-year tenure

● Daily operations of the housing program, including multi-site low to moderate income rental units, Project and Tenant based Section 8 Programs and LIHTC/HOME/SHIP/TRUST funded properties

● Managed Homebuyer Ed Programs including First -Time Home Buyer and Household Budgeting Seminars OTHER RELEVENT EXPERIENCE

District Property Manager, Flynn Management Corporation Clearwater, FL Director of Property Management, Interfaith Homes Indianapolis, IN Asset Manager, Today Properties Shreveport, LA

Regional Property Manager, Fairfield Property Management Shreveport, LA EDUCATION/ LICENSURE/CERTIFICATION

Business Administration / Computer Science

Indiana University-Purdue University Indianapolis (IUPUI), Indianapolis, IN Licenses:

LCAM Community Association Manager, License #CAM46993, State of Florida 7/16 Certifications:

CRED (Community Real Estate Development Certification) USF Tampa, FL 8/13

Certified Specialist-PUBLIC HOUSING MANAGER, 6/13, NAHRO

Certified Blended Occupancy Manager, 1/13 Nan McKay

Certified Occupancy Specialist, Public Housing COS PH 8/2011 NCHM

Certified Apartment Property Supervisor (CAPS), National Apartment Association 2006, (NAA)

Home Buyer Education Instructor 2001-2009

Certified HOME/SHIP/Multi-Program Manager, First Housing of Florida

Certified Fair Housing Counselor, Tampa Bay Fair Housing Partnership

Certified Assisted Housing Manager (CAHM), National Apartment Association (NAA)

Certified Occupancy Specialist (COS)

STAR Recipient – SPECTRUM for Rural Development (RD) TECHNICAL PROFICIENCIES

ACT! - APPFOLIO – CINC- MS OFFICE-ON-SITE -ONE SITE -QUICKBOOKS-TOPS-VANTICA-VESTIVO - YARDI



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