Cassandra Crumble-Payton

Newport News, VA *****

757-***-**** - ad1pvk@r.postjobfree.com

Professional Summary

Dynamic Dispatch Manager with 6 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Meticulous Dispatch Supervisor with a six-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Dynamic Dispatch Manager with 6 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Skills

Employee Performance Reviews

Workflow Planning

Route Planning

Maintenance Recordkeeping

Labor Cost Control

DOT Compliance

Phone Dispatch

Daily Reports

Employee Time Records

Operations Management

Work History

10/2019 to Current

Dispatch Operations Manager

Master Auto Transport LLC – Newport News, VA

Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

Motivated staff to deliver high-level dispatch support while successfully meeting departmental standards

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.

Prepared budget reports and identified resource and labor needs for forecasted workloads.

Trained new employees on proper protocols and customer service standards.

10/2017 to 09/2023

Sales/Finance Manager

Master Auto Sales – Newport News, VA

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Resolved customer issues quickly to close deals and boost client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

07/2016

Associate Of Business Administration: Financial Services Marketing Operations

Everest College - Chesapeake - Newport News, VA

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