MELISSA BIGGS TECHNICAL PROGRAM MANAGER, SCRUMMASTER

Round Rock, TX 408-***-****

ad1pva@r.postjobfree.com LinkedIn Profile

SENIOR PROGRAM MANAGER, PMP®

Experienced IT team leader with expertise in delivering profitable integrated business solutions that enable customers to run successful businesses. Known for strategic leadership in high performing organizations, being detailed-driven, creating solutions to problems that others see as challenging, and leading laser-focused Scrum teams that deliver value to Stakeholders and clients. Recognized for embodying organization’s vision and leading teams to deliver products on time, with quality, and that exceed client expectations. Program Management ScrumMaster CSM PSM Agile Information Technology Software Development Life Cycle Business Analytics AI ML New Product Development Quality Assurance CI/CD Software Engineering Management Operations Management Root Cause Analysis Requirements Analysis Cyber Security Regulatory Compliance Customer Experience Customer Relationship Management Vendor Partnership DevOps Coach PROFESSIONAL EXPERIENCE

IBM, Austin, TX January 2018 – May 2023

Senior Program Manager, Release Manager, ScrumMaster Delivered 50+ products annually (On-Prem, Cloud, SaaS, AI), including Cloudera Data Platform partner offerings, IBM Big SQL and Watson Query on Cloud Pak for Data supporting Amazon S3, ROSA. Clients included FinTech (Financial Services), Insurance, and TelComm companies. Led collaboration with Stakeholders: Engineering teams (Dev, QA, Build, Performance), Cybersecurity teams, Architects, Managers, Product Owners, Support, Legal, and Executives. Reviewed customer use cases and collected requirements.

• Program is a Continuous Integration/Continuous Delivery OEM set of product offerings that are branded and licensed by IBM. Monitored/tracked the required tasks that were led by Project Managers and Product Owners. Managed many Stakeholders at IBM and Vendor sites. Built and maintained a strong rapport with Stakeholders for several years. The evolution became possible as the culture was established: clear roadmaps, candid/timely communication, resolving conflicts ASAP, along with commitments to provide quality products and support to Clients.

• Managed simultaneous projects as I led teams to release quality deliverables. Coordinated the Initiating, Planning, Executing, Monitoring/Controlling, and Closing items for each project. As a Servant Leader, I supported the organizational strategy, ensured effective communication with all Stakeholders, removed progress inhibitors, and implemented process improvements.

• Cybersecurity: served as Brand Leader for 200+ products. Provided technical guidance and trained worldwide Product Responders. Reviewed remediation plan fixes, reviewed/approved security bulletins published for Clients. Negotiated Statement of Work (SOW) coverage and funding for open-source code clearance and penetration tests. Reviewed security architecture and information security system designs with Engineering teams and BISO. Collaborated with product Security Architects on evidence required for corporate security reviews. Escalation focal point to Management and Executives.

• Collaborated with Engineering team to review Data Security and Governance features for each release. Data access/classification/policies/privacy/retention features were reviewed with CISO team to ensure that they met corporate standards. Reviewed Threat Assessment and Penetration Test results and created action plans as needed.

MELISSA BIGGS ad1pva@r.postjobfree.com PAGE TWO

• Incorporated Client feedback for release planning, ensured future releases included IBM and Open Source Software (OSS) updates that resolved Cybersecurity issues.

• Reviewed test strategies and test results, guaranteeing new coverage was successful.

• Served as Proof-of-Concept (POC) leader for clients, serving as ScrumMaster for engineering, performance, release, and account teams and creating and maintaining documents, including use cases / queries, test results, Salesforce tickets / updates, and action items.

• Reduced total upload time 28 hours to release series of 15 licensed offerings after taking lead to illuminate business justification, meeting with team, and developing workable solution.

• Migrated 20 customers to new product with reliable results by leading customer engagements. Provided effective communication and guidance through migration tasks, created test strategies and plans for each customer, and held kickoff meetings to level-set expectations and project timeframes. IBM, San Jose, CA

Senior Quality Assurance Manager, Project Manager July 2012 - December 2017 Demonstrated technical leadership as I led teams to deliver high-quality products and process improvements. Championed tool implementation that enabled developers to run automated Build Verification Test (BVT) tests before code check-in; result was reduced defects discovered by QA. Designed dashboard to report status to Product Management and Leadership team. Managed defects to ensure fixes corrected reported problems.

• Led DevOps and Engineering teams to add new BVT/Regression automated integration tests for IBM and Open Source products which expanded test coverage, provided quicker resolution time for defects, and identified and added coverage for critical analytics scenarios.

• Led infrastructure team to pilot, maintain, and analyze upgraded Automation BVT, running tests after each successful build to serve as indicator of build’s health.

• Delivered best migration experience through quality customer engagements by producing test strategies and plans, developing presentations for introductory meetings, creating dashboards to track migration, and facilitating meetings to prepare for and track migration, upgrade, and installation.

• Implemented improvements and made strategic upgrades that significantly reduced percentage of failing test cases after deploying new Jenkins services to separate QA, regression, and development BVT and leading teams to create automated build process.

• Reduced full regression cycle time from 96 hours to 8 by adding customer use cases and leading QA team to provision new VMs and rebalance script workloads, achieving parallel execution and automating installation of customer fixes.

• Drove customer advocacy which in turn increased Enterprise License Agreements to $2.6M after reviewing escalated customer complaints, meeting with team leaders to understand key inhibitors, and hosting “What if” sessions to allow presentations on how to improve execution of use cases. IBM, San Jose, CA

Development and Quality Assurance Manager, Project Manager September 2000 – June 2012 Led teams to develop and QA products that incorporated requirements from internal/external customers, Marketing/Sales Teams, and partners. Added use cases into Development workloads. Coordinated Beta deployment and education for Technical Support, Development, QA, Marketing, and Sales teams. Prepared/Presented Causal Analysis Presentation for General Managers and other Executives, with action items for quality improvements. Applied Project Management principles to all releases. MELISSA BIGGS ad1pva@r.postjobfree.com PAGE THREE

CERTIFICATIONS

Project Management Professional, PMP® (Project Management Institute) Certified ScrumMaster®, CSM® (Scrum Alliance)

Professional Scrum Master I (Scrum.org)

Business Strategy, Management Accelerator, Problem-Solving (McKinsey & Company) EDUCATION

Grambling State University, Grambling, LA

Bachelor of Science, Computer Science

TECHNOLOGIES

IBM Cloud, SaaS, AWS, IBM Db2 (Enterprise, z/OS, Big SQL), Cloud Pak for Data, Red Hat OpenShift, Linux, Amazon S3, Oracle, Cloudera Private Cloud, Agile, SAP, Microsoft SQL, Java, UI/UX, AIX, ML, Windows, Aha!, Microsoft Project, Git, GitHub, Jenkins, Jira, Mural, Trello, Monday.com, Salesforce

Contact this candidate