Lakisha Massey

Medical Assistant/Manager

Morrow, GA 30260

ad1pv1@r.postjobfree.com

+1-678-***-****

To obtain a challenging position in a growing oriented facility. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Salon Owner/Stylist

Sophisticated Beauty Salon - Rex, GA

September 2020 to Present

Maintain operational and functional of the business, hiring stylist, ordering products. Manager

Regis Smart Styles Salon - Stockbridge, GA

July 2019 to Present

• Oversaw 6 employees

• Handled day-to-day operations

• Handled advertising, customer relations, inventory management, sales, and marketing

• Handled all sales reporting

• Responsible for customer relations

• Drove sales increasing customer traffic

• Handled drawer cash outs

• Made daily deposits

• Created schedule

• Handled opening and closing of store

• Kept store clean

Manager

P&F Salon - Stockbridge, GA

November 2017 to July 2019

• Supervised Salon

• Supervised 6 employees

• Managed sales and inventory management

• Generated sales reports

• Handled day-to-day operations

• Handled the daily counts

• Assured excellent customer experience at all times

• Recruited new hires by attending cosmetologist schools

• Set schedules

• Made daily deposits

• Opened and closed store

Manager

Regis Smart Styles Salon - Stockbridge, GA

September 2014 to November 2017

• Managed day-to-day operations

• Handled opening and closing of store

• Generated sales reports

• Met sales goals by dashboards

• Responsible for hiring new recruits

• Prepared staff schedules

• Balanced tills

• Cleaned store

• Handled sales, customer relations, inventory management, and marketing

• Oversaw 6 employees

Customer Service

M&W Beauty Supply - Memphis, TN

March 2013 to July 2014

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

House Sitter

PRIVATE OUTPATIENT CARE - Memphis, TN

July 2013 to July 2013

Medical Assistant

• Administered medication

• Prepared nutritious meals

Customer Service

Ross Retail - Memphis, TN

February 2013 to March 2013

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

Store Associate

Payless ShoeSource - Memphis, TN

August 2004 to August 2009

• Provided outstanding customer service and ensured guest satisfaction

• Drove sales through appealing visual displays

• Unloaded, sorted and handled shoes merchandise

Medical Assistant

Memphis Research for Alcohol Addiction and Drug Center - Memphis, TN July 2008 to September 2008

• Assisted providers with medical procedures

• Performed phlebotomy

• Escorted patients to exam rooms

• Recorded patient vital signs

• Answered a high volume of phone calls

• Verified and scheduled patient appointments

• Responsible for back office duties

• Roomed patients

• Measured vital signs

• Prepared charts

• Restocked patient rooms

Manager on Duty

Little Caesars Pizza - Memphis, TN

April 2005 to August 2008

• Oversaw 8 employees

• Handled day-to-day operations

• Handled sales, customer relations, and inventory management

• Handled all sales reporting

• Responsible for customer relations

• Handled drawer cash outs

Counselor

Douglass Community Center - Memphis, TN

May 2004 to July 2004

Volunteer

Lebonheur Children Hospital - Memphis, TN

June 2002 to July 2002

Education

Bachelor Degree in Business Health Administration in Business Health Administration

Strayer University College

October 2014 to Present

License in Cosmetologist

Empire Beauty School

October 2010 to September 2012

Diploma in Medical Assistant

Concorde Career College

January 2008 to October 2008

Diploma in Education

Frayser High school

August 2003 to May 2004

Skills

• Key Holder

• Hairstylist

• Cosmetology

• Scheduling

• Operations

• Microsoft Word

• Inventory Management

• training

• Inventory

• Word

• Team Building

• retail sales

• Customer Service (10+ years)

• DocuSign (3 years)

• Payroll

• Experience Administering Injections

• Customer Relationship Management

• Venipuncture

• Triage

• Medical Office Experience

• Vital Signs

• Management

• Phlebotomy

• Recruiting

• Employee Orientation

Certifications and Licenses

Cosmetology License

Assessments

Composing & Sorting Email with Microsoft Outlook (PC) — Proficient April 2020

Effectively composing and organizing email messages in Microsoft Outlook. Full results: Proficient

Organizational Skills — Highly Proficient

April 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient April 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Familiar with EKG, aseptic technique, venipuncture, administering injections, bandaging and First Aid, record vital signs, triage, CBC, autoclaving, Urinalysis test, centrifuging, cholesterol, strep, flu, and mono testing, ear irrigation, type 35-40 wpm, Medisoft filing, filing charts, knowledge of Microsoft software. Also familiar with office procedure, insurance verification, referrals, setting up schedule and appointments. Take incoming calls and messages. Maintain all logs and required checks. Receive and maintain product inventory. Well spoken, very dependable, hardworking and extremely caring and dedicated.

MEDICAL EXPERIENCE:

Memphis Research for Alcohol Addiction and Drug Center July, 2008 -sEPTEMBER, 2008 Memphis, TN

Medical Assistant Externship

Perform 240 hours. Venipuncture, file charts, record vital signs, administer injections for TB skin test, prepare for physicals exam, Urinalysis test, autoclave and patient education.

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