Medical Assistant Customer Relations
Resume:
Lakisha Massey
Medical Assistant/Manager
Morrow, GA 30260
******************@***********.***
To obtain a challenging position in a growing oriented facility. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Salon Owner/Stylist
Sophisticated Beauty Salon - Rex, GA
September 2020 to Present
Maintain operational and functional of the business, hiring stylist, ordering products. Manager
Regis Smart Styles Salon - Stockbridge, GA
July 2019 to Present
• Oversaw 6 employees
• Handled day-to-day operations
• Handled advertising, customer relations, inventory management, sales, and marketing
• Handled all sales reporting
• Responsible for customer relations
• Drove sales increasing customer traffic
• Handled drawer cash outs
• Made daily deposits
• Created schedule
• Handled opening and closing of store
• Kept store clean
Manager
P&F Salon - Stockbridge, GA
November 2017 to July 2019
• Supervised Salon
• Supervised 6 employees
• Managed sales and inventory management
• Generated sales reports
• Handled day-to-day operations
• Handled the daily counts
• Assured excellent customer experience at all times
• Recruited new hires by attending cosmetologist schools
• Set schedules
• Made daily deposits
• Opened and closed store
Manager
Regis Smart Styles Salon - Stockbridge, GA
September 2014 to November 2017
• Managed day-to-day operations
• Handled opening and closing of store
• Generated sales reports
• Met sales goals by dashboards
• Responsible for hiring new recruits
• Prepared staff schedules
• Balanced tills
• Cleaned store
• Handled sales, customer relations, inventory management, and marketing
• Oversaw 6 employees
Customer Service
M&W Beauty Supply - Memphis, TN
March 2013 to July 2014
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
House Sitter
PRIVATE OUTPATIENT CARE - Memphis, TN
July 2013 to July 2013
Medical Assistant
• Administered medication
• Prepared nutritious meals
Customer Service
Ross Retail - Memphis, TN
February 2013 to March 2013
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
Store Associate
Payless ShoeSource - Memphis, TN
August 2004 to August 2009
• Provided outstanding customer service and ensured guest satisfaction
• Drove sales through appealing visual displays
• Unloaded, sorted and handled shoes merchandise
Medical Assistant
Memphis Research for Alcohol Addiction and Drug Center - Memphis, TN July 2008 to September 2008
• Assisted providers with medical procedures
• Performed phlebotomy
• Escorted patients to exam rooms
• Recorded patient vital signs
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
• Roomed patients
• Measured vital signs
• Prepared charts
• Restocked patient rooms
Manager on Duty
Little Caesars Pizza - Memphis, TN
April 2005 to August 2008
• Oversaw 8 employees
• Handled day-to-day operations
• Handled sales, customer relations, and inventory management
• Handled all sales reporting
• Responsible for customer relations
• Handled drawer cash outs
Counselor
Douglass Community Center - Memphis, TN
May 2004 to July 2004
Volunteer
Lebonheur Children Hospital - Memphis, TN
June 2002 to July 2002
Education
Bachelor Degree in Business Health Administration in Business Health Administration
Strayer University College
October 2014 to Present
License in Cosmetologist
Empire Beauty School
October 2010 to September 2012
Diploma in Medical Assistant
Concorde Career College
January 2008 to October 2008
Diploma in Education
Frayser High school
August 2003 to May 2004
Skills
• Key Holder
• Hairstylist
• Cosmetology
• Scheduling
• Operations
• Microsoft Word
• Inventory Management
• training
• Inventory
• Word
• Team Building
• retail sales
• Customer Service (10+ years)
• DocuSign (3 years)
• Payroll
• Experience Administering Injections
• Customer Relationship Management
• Venipuncture
• Triage
• Medical Office Experience
• Vital Signs
• Management
• Phlebotomy
• Recruiting
• Employee Orientation
Certifications and Licenses
Cosmetology License
Assessments
Composing & Sorting Email with Microsoft Outlook (PC) — Proficient April 2020
Effectively composing and organizing email messages in Microsoft Outlook. Full results: Proficient
Organizational Skills — Highly Proficient
April 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient April 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Familiar with EKG, aseptic technique, venipuncture, administering injections, bandaging and First Aid, record vital signs, triage, CBC, autoclaving, Urinalysis test, centrifuging, cholesterol, strep, flu, and mono testing, ear irrigation, type 35-40 wpm, Medisoft filing, filing charts, knowledge of Microsoft software. Also familiar with office procedure, insurance verification, referrals, setting up schedule and appointments. Take incoming calls and messages. Maintain all logs and required checks. Receive and maintain product inventory. Well spoken, very dependable, hardworking and extremely caring and dedicated.
MEDICAL EXPERIENCE:
Memphis Research for Alcohol Addiction and Drug Center July, 2008 -sEPTEMBER, 2008 Memphis, TN
Medical Assistant Externship
Perform 240 hours. Venipuncture, file charts, record vital signs, administer injections for TB skin test, prepare for physicals exam, Urinalysis test, autoclave and patient education.
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