Customer Service Assistant Manager

MARQUITA FERRELL

Meridian, MS · 205-***-****

********.*********@*****.***

Seasoned Retail Manager with more than 10 years of experience in fast-paced sales environment. Excellent Customer Service and Visual Merchandising skills. Track record of achieving exceptional results in Sales Goals and Employee Retention.

EXPERIENCE

FEB 2007- MAY 2008

OFFICE CLERK, Prince Enterprise

Answered inbound calls and assisted customers with insurance policies

Provided rate quotes for new and existing policies

Completed sign up for new members for insurance policies

Received policy holder payments via phone and in person

Made changes to insurance policies and implement new coverage options

MAY 2008 – DEC 2014

ASSISTANT MANAGER, Pilot flying travel center

Recruited, hired, and trained positive, enthusiastic employees, ensuring excellent customer service.

Developed, managed, and assigned tasks appropriately to ensure the store is clean, adequately stocked, organize, and well kept based on Company standards.

Maintained a professional and supportive image among subordinates and supervisors.

Scheduled employees within Company guidelines to maximize customer service and maintain store image.

Implemented non-discriminatory related management skills while hiring, training, counseling, motivating, and separating employees.

Ensured that all required employment related posters and signs are in a place that is easily accessible to all employees.

Analyzed daily sales and expense information and take appropriate action to maximize

sales and net profits.

DEC 2014 - CURRENT

ASSISTANT MANAGER, loves travel stop

Review P&L reports, as well as other performance data to measure productivity/goal achievement and to determine areas needing cost reduction/program improvement.

Manage staff, prepare work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures.

Determine staffing requirements, interview, hire and train new employees, and/or oversee those personnel processes.

Perform sales floor work, greet and assist customers, stock shelves, monthly audits, weekly inventory counts, cashiering.

Close out the day’s tills & balance daily monies as well as store safe.

Prepares and delivers daily deposits to bank institution.

EDUCATION

MAY 2006

MERIDIAN HIGH SCHOOL

SKILLS

Administration and Management

Customer and Personal Service

Critical Thinking/Judgement and Decision Making

Refunds and Exchanges

Cash Drawer Management

Time Management

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