Leila M. Guza

**** * ****** **** **** ****

Scottsdale, AZ 85254

602-***-****

ad1pus@r.postjobfree.com

Driven and compassionate healthcare professional with over 8 years of hands-on experience

In fast-paced hospital environment as a health unit coordinator. Accountable and responsible with a strong focus on patient wellness. Strong decision maker who understands the importance of active listening and patience.

Skill Highlights

*Supporting physicians and nurses in all administrative areas

*Communication management

*Team coordination

*Scheduling

*Chart Maintenance

*Detail-oriented

*Transcription

*Data entry

*Organized

*Excellent customer service

*Pre-registration

*Billing/Accounts receivables

Professional Experience

Banner Health June 28,2021-present

Scheduling specialist for imaging/invasive procedures for all banner facilities/Admin and call back duties

This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area.

Activities include pre-registration, receiving physician orders,insurance verification, gathering pre-authorizations

And pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.

Core functions- Receives physician orders and seeks clarification if necessary. Verifies insurance, obtains pre-authorizations and pre-certifications. Answers all telephone inquiries related to scheduling.

Schedules patients for treatments or diagnostic procedures using computerized scheduling systems. Resolves scheduling conflicts, as needed. Documents all information regarding patient reschedules.

Enters patient information in computerized system and gathers information and modifies records, as needed to maintain current database.

Provides administrative support to the assigned until when required.

Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

In the admin /call backs duities does include responding to emails throughout the day, follow ups, stat and mda stat orders in a timely manner. Support to the scheduling staff.

Ophthalmic Surgeons and Physicians

Front office/Accounts receivable/Billing November 2016-present

*In charge of pre-registration for patients in the practice

*To help run a very busy eye surgeon and physician’s office

*checking in/out patients in a timely order

*answer extremely busy doctor’s office phones and inquiries

*preregistering patients for upcoming appointments

*checking and verifying patients’ insurance

*sending and receiving faxes from other physicians’ offices for referring patients

*opening and or closing doctor’s office

*Billing/contacting insurance companies/accounts receivables

The Mission Restaurant

Server December 2018-Present

*Excellent customer service in a high-end restaurant

*Assisting with customers with food and beverage

Valley Ho Resort

Server June 2017-Sept 2019

*Excellent customer service in a top tier restaurant

*Offer my recommendations for food and beverage

Mercy Gilbert Medical Center/St. Joseph’s Hospital

Health Unit Coordinator February 2012-June 2016

*Oversee and instruct other HUC’s as preceptor

*Supervise bed control to optimize admittance procedures

*Trained new hires

*Collaborate with staff, patients and families in nursery ICU to ensure satisfaction and quality care

*Admit and discharge patients

*Maintained and filed patient charts and records

*Answered large amounts of phone calls for the unit and ensured accuracy of information conveyed

*Coordinated communication between physicians, parents and staff nurses

The Mission Bar and Restaurant

Server January 2012-March 2016

*Prepares room for dining, clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils.

*Protects establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.

*Helps patrons select food and beverages by presenting menus, offering cocktails, wine and apertifs; suggesting courses, explaining the chef’s specialties, identifying appropriate wines and answering food preparations questions.

Education and Training

Health Unit Coordinator Training

Gateway Community College

Phoenix, Arizona; 2011

Certifications

Certified Health Unit Coordinator; 2012-Present

Affiliations

National Association of Health Unit Coordinator Inc.; Current member

CPR certified

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