Customer Service Team Leader
Resume:
AMBROSIA
RICHMOND
CUSTOMER SERVICE
SPECIALIST
ad1pur@r.postjobfree.com
Spring, Tx 77373
CONTACT
Dedicated worker with excellent
communication, time management
and computer skills. Adaptable
professional with proven
performance in management,
leadership and communication.
Detail-oriented in problem-solving
and planning. Aiming to leverage my
abilities to successfully fill the
vacancy at your company. Ready to
make an immediate contribution to
your organization.
CAREER OBJECTIVE
Loan Servicing Representative
PNC Bank, Houston, Tx
Customer Service Team Leader
Sterling McCall Group, Spring, Texas
Claims Representative
NRG Home Services, Houston, tx
EXPERIENCE
September 2021 - Present
• Advised customers regarding loans and transactions.
• Presented loan and repayment schedules to customers. Explained to customers different types of loans and credit options
• that were available, as well as terms of those services.
• Reviewed billing for accuracy.
Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
•
Processed customer payments and negotiated payment
• arrangements for delinquent loans
Answered customer inquiries involving rates, products and loan application status to provide quality customer service.
•
October 2014 - September 2021
• Made appropriate account corrections to resolve customer's matter. Improved the performance and long-term success of employees
• with well-planned and executed training programs. Engaged with customers to understand and resolve issues and answer questions.
•
Developed departmental objectives, budgets, policies, procedures and strategies.
•
• Assisted with new hire orientation and employee training. Conducted staff meetings to relay general information or to address specific topics.
•
Provided product information and resolved concerns to assist customers.
•
April 2011 - October 2014
Interviewed clients and took calls to provide customer service and
• obtain information on claims.
• Transmitted claims for payment and further investigation. Organized and worked with detailed office and warehouse records, using computers to enter, access, search and retrieved data.
•
• Reviewed insurance policy to determine coverage. Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting accounts.
•
Entered insurance- and claims-related information into database
• systems.
Bachelor Of Arts (B.A.) In Business Administration Candidate Lone Star College, Houston, TX
Certification In Clinical Medical Assisting
Texas School of Business, Houston, TX
EDUCATION
Expected Graduation 2024
2006
SKILLS
• Customer Care
• Claims Service
• Efficient Data Entry
• Mortgages and Loans
• Critical Thinking
• Clerical Support
• Verifying Data Accuracy
• Human Resources Department Processes
• Call Documentation
• Calm and Professional Under Pressure
CERTIFICATIONS
• Phlebotomy
Contact this candidate