Ader S. Mendoza, MSLSCM

Pembroke Pines, FL *****

954-***-**** ad1pul@r.postjobfree.com http://linkedin.com/in/ader-mendoza-83a609196 Proven Leadership & Team Building Process Improvement Customer-Centered Focus Experienced in developing and managing various Supply Chain Management programs that have delivered long-standing efficiency and effectiveness. Self-motivated and results-driven with an impeccable reputation for finding innovative approaches to significantly improve decision-making and value. Professional with 19 years of experience in Supply Chain/Logistics Management and Human Resources with outstanding leadership, management expertise, and dedication combined with success in:

• Data Analysis • Project Management • Personnel Management

• Training Management • Quality Assurance • Decision Making

• Strategic Planning • Inventory Management • Customer Support Secret Clearance (4/2023) I Proficient in Microsoft Office Programs I Bi-Lingual English & Spanish I Budget Forecasting & Execution I Product Standardization & Cost Reduction Strategies I Professional Experience

Accenture Federal Services, Department of State, Integrated Logistics Management System (ILMS) Washington, DC. (Remote)

Business Process Development Specialist (06/2022 – Current)

• Works closely with stakeholders at a large federal agency to perform a large-scale assessment of existing business practices, to identify necessary system and policy changes needed to support management oversight.

• Performs a current state assessment, identifies customer requirements, and works to define the future state solution.

• Creates reports about project findings and best practices for use by the client.

• Conducts research and analyzes data to identify opportunities for improvement in business processes or developing new methods for improving efficiency.

• Performs cost-benefit analysis of proposed changes to the business process to determine their overall impact on the organization.

• Agile Environment – Uses Agile methodologies and proven ability to successfully implement them in various environments.

• Jira – Manage project requirements, task management, workflow estimation, reports creation, and project analytics.

• MS Visio - Formulates functional requirements and prepared process diagrams. Created, monitored, and reported project metrics. Evaluated technical requirements and designed test plans. CACI International, Department of Defense, Defense Health Agency/Solution Delivery Division/Joint Medical Logistics Functional Development Center, Ft Detrick, Maryland. (Remote) Business Systems Analyst (01/2020 – 05/2022)

• Responsible for facilitating the process of collecting and defining requirements for the Department of Defense & Veterans Health Administration using a Defense Medical Logistics Standard Support - Enterprise Solution.

• Provided advice and recommendations on process best practices. Performed analysis of business or systems processes to identify improvements.

• Worked with clients to understand and define needs and develop and recommend solutions. Interacted and communicated with end-users, management, vendors, and IT personnel.

• Produced functional design specifications based on user requirements. Maintained deep knowledge of Commercial off-the- shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).

• Performed configuration and designed functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific applications and third-party systems.

• Responsible for developing technical solutions that may require collaboration with internal expertise and deep analysis of the technical system.

Florida Claims Advisors, Miramar, Florida

Business Process Management Consultant (01/2018 – 12/2019)

• Developed training programs, work schedules, and manpower standards. Initiated and reviewed personnel job performance feedback and annual performance appraisals for all personnel.

• Provided daily leadership, guidance, and mentorship. Counseled personnel on adherence to company directives, and professional growth.

• Established and monitored a quality control program and provided information to using activities on issues, schedules, and related matters.

• Ensured effective internal controls for processing documents and maintaining accountable records. Conducted periodic internal inspections of documents for compliance with policies, procedures, and directives.

• Analyzed reports and records and takes necessary corrective actions. Prepared and validated computer input data to establish, revise, and maintain master records.

• Ensured effective support is provided for all customers. Established production tools; enhancing business by 20% and profits by 30%.

US AIR FORCE (USAF), 96th Medical Group, Eglin AFB, Florida Supply Chain/Logistics Manager (06/2014 – 11/2017)

• Led QC program for the 4th largest Medical Logistics account maintained 100% document control/no discrepancies; delivered customer service support for the 3rd largest Air Force Medical Treatment Facility enrollment.

• Managed vault program: processed 14K transactions/safeguarded 2.1K narcotics/$865K and closed 20 inventories/zero errors.

• Led team of 20; oversaw receiving/storing/inventorying/of medical/nonmedical accountable supplies/$3M; supported 85 in- house using activities & 45 satellite accounts.

• Facilitated forward logistics operations; powered clinics to 7.9K ER visits/4.5K surgeries; vital to Air Force Medical Logistics Account in 2015.

• Oversaw logistics operations for 18 War Reserve Material (WRM) assets and 27 Home Station Medical Response (HSMR) program values at $2.4M while overseeing inventory and accountability.

• Guaranteed 100% worldwide operational readiness & ensured products were delivered globally within 48 hours of notification.

US AIR FORCE (USAF), 333rd RCS, Margate, Florida

Human Resources Manager (06/2010 – 06/2014)

• Responsible for filling annual Air Force manpower requirements by accessing qualified civilian applicants.

• Directly supervised more than 140 civilians in the Delayed Entry Program (DEP) enlistees by providing training, mentoring, and qualifications review.

• Effectively prepared applicants for enlistment with required academic testing, physical & case file documents.

• Established an effective advertising, promotion, and public relations program within local area, colleges & high schools.

• Trained 12 recruiters on professional selling techniques and planning process; refined sales abilities and identified 11 common errors saving 8-man hours per week.

• Exercised excellent customer service and sales ability, earning two Air Force Recruiting Service Silver Badges for new enlisted contract production; eclipsing 115% of the goal assigned, and earning the flight’s Top Recruiter award. EDUCATION

Florida International University

Master of Science, Logistics and Supply Chain Management Florida International University

Bachelor of Business Administration, Logistics and Supply Chain Management Community College of the Air Force

Associate of Applied Science, Logistics Management Community College of the Air Force

Associate of Applied Science, Human Resource Management Air University

United States Air Force Leadership & Management

CERTIFICATIONS

Lean Six Sigma Green Belt

Lean Six Sigma Yellow Belt

Execution Best Practices, Mercury Gate

Introduction to Mercury Gate TMS

Applications and Products (SAP) certificate - Florida International University Import-Export and Supply Chain Management certificate – Florida International University

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