Kimberly Handley

Houston, Tx

281-***-****

ad1puf@r.postjobfree.com

Account Manager/Customer Service Representative with over 20 years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. I am hoping to use my wealth of experience to attain employment in a customer service role. PROFESSIONAL EXPERIENCE

Coldwell Banker Realty – Cypress, TX

Licensed Realtor – November 2009 – Present

• Develop a marketing plan for clients designed to attract and address the needs of buyers

• Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest

• Identify properties for sale through the multiple listing service and present them to clients

• Pre-screen and qualify all potential buyers before allowing them onto a client’s property

• Assist clients as they explore their financial options

• Great client service skills and ability to understand the needs of clients in terms of what they are looking for and what is practical within their price range

• Strong time management and organizational skills to keep track of appointments and commitments with buyers and sellers

• Good verbal and written communication skills to be able to prepare documents and speak with client, financial professionals and other Realtors

• Excellent negotiation skills with clients and other realtors to arrive at agreeable sales terms

• Present all offers to clients

• Preside over negotiations and advise clients on suitable courses of action Office Depot Business Services Division, Houston TX Account Manager – July 1997-December 2008

• Focus on in-person networking and cold calling most strategically important customers in markets with highest upside opportunity where a field presence is necessary to win.

• Create relationships with key decision makers and end users either within prospective customers or existing customers.

• Generate long-term profitability and revenue for ODP Business Solutions through acquisition of net-new high potential accounts by selling them portfolio of CBFS-specific solutions.

• Conduct customer research to become familiar with main points of contact on the customer side and develop relationships further.

• Assess existing customers within sector & geography to identify potential new customers and develop sales opportunities.

• Actively participate in management & internal meetings to strategize selling tactics, including proactively managing opportunities & forecasting sales for prospective customers.

• Coordinate with relevant ODP Business Solutions sales support functions to price and quote

• Develop proposals for potential new sales.

• Track individual sales targets and compensation to recognize when to push for new sales EDUCATION

Lone Star College– General Studies- Tomball, Tx - 1989 Champions School of Real Estate – 2009 Licensed in State of Texas Ongoing continuing education to get my Real Estate license current and active ADDITIONAL SKILLS

• Excellent communication skills with a focus on customer service

• Experience with Microsoft Office – Word, Excel & PowerPoint

• Experience with CRM Software

• Ability to answer a high volume of calls and/or emails daily

• Multitasking and organizational skills

• Interpersonal and customer service skills

• Ability to work diligently among a customer service team

• Ability to find the positive in any situation

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